工商英語(yǔ)課程講義Unit8(new)..ppt

NewInternationalBusinessEnglish ViolaShaoEmail violasjr Unit8Dealingwithproblems Thisunitlooksatsomeoftheproblemsthatmayarisebetweencustomersandsuppliers connectedwithdeliveryandafter sales Thefunctionsofcomplainingandapologizingarealsocovered 8 1Whatseemstobetheproblem P 74 Listening You llheareightshortphonecalls MatchtheNUMBERofeachcalltooneofthesesentences Vocabulary agreement n 協(xié)議documentation n 文本 提供的文件makeit完成 做成heavytraffic交通擁擠hold up交通堵塞re time v 調(diào)整時(shí)間 to scratch n 刮痕panel n 板 嵌板consignment n 托運(yùn)的貨物creditone saccount記入某人帳的貸方欄 賒購(gòu) water stainedadj 水漬的soak v 浸濕intransit在運(yùn)輸途中withhold v 扣留 拒絕支付replace v 更換theblessedthing該死的東西refund n v 退款 Key Thecustomerwassentonlyonesetinsteadofthree 1 Thecustomerwassentthreesetsinsteadofone 2 Thespeakerwillarrivelatebecauseoftheheavytrafficandnowexpectstoarriveat1 45 3 Thespeakerwillarrivelatebecauseofdelaysattheairportandnowexpectstoarriveat4 45 4 g Thecustomerwantsthedamagedgoodstobereplaced 5 Thecustomerrefusestopayforthedamagedgoods 6 Thefaultymachineneedstoberepaired 7 k Thefaultymachinehasnotbeenrepairedsatisfactorily 8 8 2Weallmakemistakes sometimes P 75 Reading twonotesFindthemistakeinbetween Whatdoyouthinkmayhavehappened Vocabulary reel n 卷筒 電線 棉紗 cable n 纜繩 電纜repeatorder續(xù)訂貨單asyouinstruct按您指示的SpA SocietaperAzioni Italianpubliclimitedcompany 意大利 公共股份有限公司srl societaresponsabilitalimitata Italianlimitedliabilitycompany 意大利 有限責(zé)任公司 Suggestedanswer WhatisthemistakeMaxhasmade Maxhasconfusedthetwocompaniesandplacedanorderwiththewrongcompany UNIPLEXinsteadofUNIFLEX 8 3Complainingandapologizing P 77 Speaking Writing expressionsofcomplainingandapologizing Expressions Speaking anindirectcomplaintorcriticismI msorrytohavetosaythis but I msorrytobotheryou but Ithinkyoumayhaveforgotten Itmayhaveslippedyourmind but Theremayhavebeenamisunderstandingabout Speaking adirectcomplaintorcriticismWhatareyougoingtodoabout I mnotatallsatisfiedwith Expressions Ifyou vealreadytriedmorepolitemethods wouldyouhavetothreatensomeone Speaking Look ifyoudon tsendyourengineertorepairthemachine wewillbeforced obligedtocancelournextorder Writing Unlessyoupaytheaccountwithinsevendays wewillplacethematterinthehandsofoursolicitors attorneys Expressions Apology Speaking Sorry it s myfault I mverysorry Ididn trealize Therehasbeenaslip up 錯(cuò)誤 疏忽 probleminour dept Writing Weareverysorryaboutthedelay mistake Wewishtoapologizefor Pleaseacceptourapologiesfor Expressions Acceptsomeone sapology That sallright It sperfectlyallright Itreallydoesn tmatter 8 4Fridayafternoon deliveryproblems P 80 Writing aletterofapology A3 Whatreasonwasgivenforthedelay ItwasalatedeliverybyOceanView ssuppliers 8 5Onlythebestisgoodenough P 83 Writ