銷售員簡(jiǎn)單材料

1、銷售員簡(jiǎn)單材料Customer Service ProcessFirst impressi ons 第一印象I. Greeti ng the customer 招呼顧客-saying it with a brighter smile and polite 微笑，有禮貌a. Hello, / Hi -您好b. How are you? / How do you do? -您怎么 樣？c. Good day, good morning, good after noon： good evening -早上好，中午好，晚上好d. It' great (good) to see you. / G

2、lad to mee you.很高興見(jiàn)到您e. It ' great (good) to see you again.很高興 再次見(jiàn)到您f. Welcometo our restaura nt/ shop/store.-歡 迎光臨我們飯店/專賣店g. Hope you enjoy your meal.-希望您用餐愉2. Helping the customer -協(xié)助顧客-recommend items of its one of our popular items推薦流行飾品-pay attention to customer's need關(guān)注顧客需求a. Can (May)

3、 I help you?我能為您服務(wù)嗎b. What can I do for you?-我能為您做些什 么c. Is there anything I can do for you? 我能為 您做些什么d. Can I get you anything else? 我能為您做 些什么e. I m always at your service.我總是為您服 務(wù)f. Would you like to try our famous food?- 您愿意試試我們的餐點(diǎn)嗎？3. Cashier work -出納員的工作a. How to count.-怎么數(shù)數(shù)b. Receiving and ver

4、ifying cash or credit / charge card payme nts.c. Correctly giving change andissuingreceipts.-正確收銀，開(kāi)發(fā)票d. Assisting in attending to customers on afirst come first serve” basis.-e. Up-keeping of cleanliness at the cashing point / area.-收銀臺(tái)的清潔衛(wèi)生i. Total amount is- 總數(shù)是ii. The amount is - 總數(shù)是iii. That wou

5、ld be -總數(shù)是iv. Here ' your cha nge.-這是找零v. Thank you.-謝謝vi. Please come again - 歡迎再次光臨基本數(shù)字one, two, three, four, five, six, seve n, eight, nine ten, eleven, twelve, thirteen, fourteen, fifteen, sixtee n, seve ntee n, eightee n, nin etee n, twenty, thirty, forty, fifty, sixty, seventy, eighty, nin

6、ety, one hun dred, thousa nd, milli on, billi onMoney coun ti ng - 錢的計(jì)算1 cent -1 分5 cent10 cent50ce nt1 dollar5 dollar5分1毛5毛1新幣5新幣twentytwentyThankEg. SGD122.80 - one hundred and two dollars and eighty cents onlySGD7.28 seven dollars andeight cents only4. Say ing goodbye 告另 U-make sure the customer

7、is satisfied.your customer for com ing in to your (bus in ess) shop.確保顧客滿意，謝謝顧客光臨a. Goodbye.-再見(jiàn)b. See you again.-再見(jiàn)c. Goodbye and thank you for coming.-再 見(jiàn)，歡迎光臨d. Goodbye and hope to see you again- 再見(jiàn), 歡迎光臨e. Have a nice day. / Have a good time.-祝您 玩得愉快f. It was a pleasure seeing you.很高興見(jiàn)至U 您5. Dire

8、ctions -方向-make sure give the clear directions to customer.確保給顧客正確指向e.g. Where is the toilet?廁所在哪里？a. Turn left.-向左轉(zhuǎn)b. Turn right.向右轉(zhuǎn)c. Go straight.-直走d. In front of.前面e. Opposite of.-相反f. Beside of.-旁邊g. Behind of.-后面h. Between.-在中間I Cross the road.-過(guò)馬路J Pass along.-過(guò)去K Pass by.-過(guò)去L Pass through. 穿

9、過(guò)Inquiry -詢價(jià)顧客詢價(jià)常用語(yǔ)1.Howmuch,please?請(qǐng)問(wèn)，多少錢？2.Whatdoesitsellfor?這個(gè)賣多少錢？3.Howmuchdoesitcost?這個(gè)要多少錢？4.What'itworth?這值多少錢？5.Howmuchdoyousellit?這個(gè)你賣多少錢?6. How muchdo you want /askfor it?這個(gè)賣多少錢？7. How much would a suit made of this material cost?用這種料子做的一套衣服要多少錢?售貨員報(bào)價(jià)常用語(yǔ)1. The price depends on the qual

10、ity of leather. 價(jià)格根據(jù)皮的質(zhì)量而定。2.It 'pricedat120dollars.這個(gè)定價(jià)120美元。3. They are very goodfortheprice.論價(jià)格，這些是很不錯(cuò)的。4. The sizemakes no differeneeinprice.統(tǒng)一價(jià)格。5.Itcomesto$200一共200美元。6.Theyaresoldbytheset他們按套出售。7.Theyarefiveyua neach每個(gè)5元。售貨員講價(jià)用語(yǔ)1. It'realbargain.這是真正的便宜貨。2. The price is moderate eno u

11、gh.價(jià)格夠便宜了。3.Wedon'我們不打折。givedisco un ts.4.It'oursta ndardprice.這是我們的標(biāo)準(zhǔn)價(jià)。5.It'theprefere ntialprice.這是優(yōu)惠價(jià)。6.It'theprefere ntialprice.這是平價(jià)。7.It'market/selli ngprice.這是市場(chǎng)/零售價(jià)。8.That'almostcostprice.這幾乎是成本價(jià)。9.Nodisco unt.不打折。10. Why not buy it,withthe 50%disco unt.打五折啊，為什么還不買呢？11

12、.That'thebestwe cando.我們不能再讓了。12.I 'meetyouhalfway.我讓一半。13.It'worththeprice.值這個(gè)價(jià)顧客還價(jià)常用語(yǔ)1. Can youcutthepricea bit?你可以便宜點(diǎn)嗎？2.Canyoucomedow nabit?能便宜點(diǎn)嗎？3. This is ni ce, but I suppose it'quite expe nsive.東西不錯(cuò)，但是我覺(jué)得貴了。4.Thatisshock ing!貴的驚人！5. Thatistoodear /expe nsive.太貴了。6. It' mo

13、retha nthe usual price.這比般價(jià)格貴！7.Thepriceisnotreas on able.這價(jià)格不公道。8. Can yousellitfor3 yuan?3元你賣嗎？9. I can give you no more than 20 yuan. 我最多只能給20元。10. He offered me 20 percent discount, but Irefused.他給我打八折，可我拒絕了售貨員談?wù)摮叽绯Ｓ谜Z(yǔ)1. What size (would你要多大尺寸？youlike/wa nt)?2. What size do you你要什么尺寸？take/want/we

14、ar?3.What '請(qǐng)問(wèn)你要多大尺寸？yoursize?4. May I ask what the size is? 請(qǐng)問(wèn)你要多大尺寸？5. What size shoes do you wear? 你穿多大尺寸的鞋子？6. I'm afraid we don 'have anything in your size. 恐怕我們沒(méi)有適合你的尺碼。7. Here is a pair in your size 這雙是你穿的尺碼。顧客談?wù)摮叽绯Ｓ谜Z(yǔ)1. I want a medium-size one.我要中號(hào)的2. I'mlook ingfor a size 39

15、T-shirt.我想要一件39碼的T恤。3. Have you got a bigger size? / Have you got a size large?mysize大一點(diǎn)的尺寸你們有碼？4. It s這是我的尺寸。5. This這尺寸還好!isthe rightsize顧客要求調(diào)貨退款1.How can I wear it whose buttons flied away during the past three days?剛買了 3天，紐扣就掉的全部都找不到，你 說(shuō)這衣服我怎能穿？1. It "s little Ion ger. Can you cha nge one fo

16、r me?這件有點(diǎn)長(zhǎng)，你能幫我換一件嗎？2. Do you want to wash your hands of it? It syou who sold it to me.你想逃避責(zé)任嗎，要知道，是你賣給我的。3. Ok, let me see you boss.好吧，讓我見(jiàn)你們老板。4. I beg your pardon, but I really prefer the grey one to this perfect white one. I 'l pay extra money if cha nge it for me.請(qǐng)?jiān)?，我其?shí)更喜歡這個(gè)灰白色的，而不是這個(gè)純白色的。如

17、果你給我換的話，我愿意額外付款。談?wù)撡|(zhì)量1. What do you think of itsquality?你認(rèn)為這個(gè)質(zhì)量怎么樣？2. Which ki ndisthe mostdurable?哪種最耐用？3. Our wearsarealways depe ndable.我們的商品是信得過(guò)的。4.It sofgoodquality.這是優(yōu)質(zhì)品。5.Thequalityisexcelle nt.這質(zhì)量很好。6.It'ofthehighestquality.這個(gè)是高質(zhì)量的。7.It sverydurable.這很耐用8. It'guara nteedfor three year

18、s.這商品保用3年。9. It wears well and keeps its shape. 這個(gè)耐穿且不走樣。售貨員詢問(wèn)顏色常用語(yǔ)1.Whatcolordoyoulike?你喜歡什么顏色？2.Whatcolor?你要什么顏色？3.Whichcolordoyouprefer?你喜歡什么顏色？4.What'yourfavoritecolor?你最喜歡什么顏色？5.Howaboutthecolor?這顏色怎么樣？6.Isthisyourfavoritecolor?這是你最喜歡的顏色嗎？7. Do you want to see any morecolor?你還想看看其他顏色嗎？8. Wh

19、ich color do you prefer, pink or light gree n?你想要哪一種顏色？粉紅還是淺綠？9. Do you think it' a bit too dark?你認(rèn)為顏色太暗了一些嗎？10. I'm sorry, but navy blue is the darkest wehave in stock.對(duì)不起，海軍藍(lán)是我們現(xiàn)有的最深的顏色了。11. The color is quite infashion the year.這是今年的流行色。顧客挑顏色常用語(yǔ)1. Please show metheblueone請(qǐng)把那件藍(lán)的給我看看。2. I w

20、ant somethi nginlightcolor.我要淺色的。3.Ipreferadiffere ntcolor.我喜歡另一種顏色。4. I ' like somethingplainandquiet.我要樸素，淡雅的。5.It'abittoogarish.這個(gè)有點(diǎn)花哨。6. That color suitsmycomplexi on.那顏色適合我。7.Y ellowbecomesme.黃色很稱我8.Does n't這個(gè)不會(huì)褪色吧？itfade?9. Will the color in thismaterialfade?這料子不會(huì)褪色吧？10. The purple

21、 blouse goes well with my skirt.這件紫色的襯衫和我的裙子很配o售貨員談?wù)撌綐佑谜Z(yǔ)1.Doyoulikethisdesig n?你喜歡這種圖案么？2. How do you like thispattern/ style?你覺(jué)得這個(gè)花樣、式樣怎么樣？3. What do you thi nkof thestyle?你覺(jué)得這個(gè)式樣怎么樣？4. What ki nd would you liketo see?你想看什么式樣的？5. What style of coat wouldyou liketo buy?你想要什么式樣的外套？6.Whatstyledoyoupre

22、fer?你喜歡什么式樣的?顧客談?wù)撌綐佑谜Z(yǔ)1. Is this the only desig n you have?你們只有這種圖案嗎？2. Do you have the same design in red?同樣圖案的你們有紅色的嗎？3. Do you have any shirts that will fit me?有我能穿的襯衫么？4. Is the style infashi onnow?這種式樣現(xiàn)在流行么？評(píng)頭論足1. Sleeveless dressooks really classy on you!你穿上這件無(wú)袖連衣裙顯的好高貴2. You baby doll looks st

23、raight out of the pages of Fashi on.你的娃娃套裝就像直接從 時(shí)尚雜志里穿出 來(lái)的一樣。3. This tank top is made for you .這件背心超適合你。4. You look amaz ing on that long sleeve blouse!你穿上這件長(zhǎng)袖女士襯衫看起來(lái)棒極了！5. That color doesn 'flatter many people, exceptyou.很多人都不合適那種顏色，可你不同。6. Any thi ng looks good on you.你真是衣服架子，穿什么都好看。7. You look so dazzling with that yellow sweatshirt and checked shirt.你穿上這件黃色休閑衫和方格