組織行為學(xué)-教學(xué)大綱

1、組織行為學(xué)教學(xué)大綱Syllabus of Organizational Behavior課程編號(hào)：150052BCourse code: 150052B 課程類(lèi)型：專(zhuān)業(yè)選修課 Course type: Discipline Elective Course 總 學(xué)時(shí)：32講課學(xué)時(shí)：32 實(shí)驗(yàn)（上機(jī)）學(xué)時(shí)：0Instruction time: 32 Lecture:32 Experiment and exercises 0 學(xué) 分：2Grade credits: 2適用對(duì)象：金融學(xué)（金融經(jīng)濟(jì)）Audience: Finance （Finance and Economics Experimental

2、 Class先修課程：無(wú)Prerequisite: N/A 一、課程的教學(xué)目標(biāo)Course Objectives組織行為學(xué)課程主要講授個(gè)體、群體、結(jié)構(gòu)及這些因素對(duì)組織內(nèi)部行為 的影響。教學(xué)目標(biāo)是讓學(xué)生系統(tǒng)地掌握組織中個(gè)體行為與心理、群體行為和屬性、 組織系統(tǒng)特征的基本概念和理論。結(jié)合經(jīng)典案例和企業(yè)實(shí)踐，提高學(xué)生分析和解 決人與工作、組織、環(huán)境要素間的匹配，激勵(lì)，和組織變革等問(wèn)題的能力。為今 后學(xué)習(xí)其他管理專(zhuān)業(yè)課程奠定基礎(chǔ)。培養(yǎng)學(xué)生全方位描述、分析、解釋組織實(shí)際問(wèn)題的能力，并在一定程度上指導(dǎo)自己的行為。capaOrganization behavior mainly introduces ind

3、ividuals, groups, organization structure and their influences on organization behavior at multiple levels. The target of this course is to help students master the basic concepts and theories of individual behavior, psychology, the behavior and the nature of groups, and characteristics of organizati

4、on systems. The course will integrate typical cases and corporate practices, improve students ' capabilities of analyzing and solving the problems in matching individuals, work, organization, and environment. The course will set up the bases for students ' future studies of management princi

5、ples. It cultivates students of describing, analyzing, and explaining practical problems in organizations andconducts their actions.二、教學(xué)基本要求Teaching Plans and Requirements本課程注重教學(xué)內(nèi)容的基礎(chǔ)性，全面介紹個(gè)體層面、群體層面、和組織層面 中人的心理和行為對(duì)行為有效性的影響，并闡述組織行為學(xué)在人力資源管理和企 業(yè)管理實(shí)踐方面的運(yùn)用，就組織行為學(xué)科前沿問(wèn)題和最新理論研究進(jìn)行介紹。主 要教學(xué)內(nèi)容包括個(gè)體行為基礎(chǔ)、個(gè)體性格和價(jià)值觀、

6、組織及組織設(shè)計(jì)、組織文化、 組織變革、領(lǐng)導(dǎo)模式、激勵(lì)理論、溝通與沖突管理等。This course emphasizes the basic role of organization behavior. It systematically introduces the effect of the psychology and behavior of individuals at individual level, group level, and organization level on organization outputs. It introduces the application

7、of organization behavior to HR management and Corporate Management fields. The frontier research topics in organization behavior will also be introduced in the courses. The main contents of the course are individual behavior, personality and value, organization and organization design, organization

8、culture, organization changes, leadership, motivation theories, communication and organization conflicts.案例分析是商科學(xué)習(xí)的重要手段，能夠?qū)⒄n本知識(shí)靈活應(yīng)用到真是的商業(yè)環(huán) 境中。組織行為學(xué)要求學(xué)生在學(xué)習(xí)后，能夠分析現(xiàn)實(shí)商業(yè)環(huán)境下的組織個(gè)體與團(tuán) 隊(duì)的行為。學(xué)生掌握案例分析方法對(duì)未來(lái)學(xué)習(xí)和實(shí)踐具有重要意義。案例分析的另一個(gè)重要特征是互動(dòng)性。本課討論的所有案例都要求學(xué)生能夠參與其中，完成小組討論。Case Study has been widely adopted in Business edu

9、cation. It provides learners with a “real ” context to utilize what they have learned from the“textbookOrganizational behavior requires students to interpret and manage the behaviors of both individuals and teams under real business world. This study tool is of great importance for your further stud

10、y and practices. Another critical characteristic of case study is to interact. All the cases to be discussed on the class should be well prepared ahead based on your group discussions.課程的考核如下：考核方式百分比期中考試20%小組作業(yè)15%小組作業(yè)210%期末考試60%5%合計(jì)100%Assessment:Items%Midterm20%Group project 15%Group project 210%Fi

11、nal60%Attendance5%Total100%三、各教學(xué)環(huán)節(jié)學(xué)時(shí)分配（黑體，小四號(hào)字）Teaching plan of each lecture以表格方式表現(xiàn)各章節(jié)的學(xué)時(shí)分配，表格如下：教學(xué)課時(shí)分配序 號(hào)京|J內(nèi)谷講 課實(shí) 驗(yàn)苴他合 計(jì)1組織行為簡(jiǎn)介Chapter 1 What is Organizational Behavior222組織中的多元化Chapter 2 Diversity in Organizations223案例分析Case study: Intel in China224態(tài)度與工作滿(mǎn)意度Chapter 3 Attitudes and Job Satisfaction

12、225情緒與心情Chapter 4 Emotions and Moods226性格與價(jià)值觀Chapter 5 Personality and Values227案例分析Case study: JetBlue Airways228認(rèn)知與個(gè)體決策Chapter 6 Perception and Individual Decision229動(dòng)機(jī)與動(dòng)機(jī)理論應(yīng)用Chapter 7 Motivation Concepts and Application446小組作業(yè)1Group Presentation : Managing: Conflict in a Diverse Workplace227團(tuán)隊(duì)行為的

13、基礎(chǔ)Chapter 8 Foundations of Group Behavior228工作團(tuán)隊(duì)Chapter 9 Work Team229溝通Chapter 10 Communication2210領(lǐng)導(dǎo)力Chapter 11 Leadership2211小組作業(yè)2Group Presentation: Motorola Corporation: The View from the CEO Office22合 計(jì)24832四、教學(xué)內(nèi)容第一章簡(jiǎn)介Part 1 Introduction第一節(jié)組織行為簡(jiǎn)介1,社交能力的重要性2 .管理者職責(zé)3 .組織行為4 .直覺(jué)與系統(tǒng)學(xué)習(xí)5,組織行為研究沒(méi)有絕對(duì)的

14、答案6 .組織行為學(xué)的機(jī)遇與挑戰(zhàn)教學(xué)重點(diǎn)、難點(diǎn)：組織行為學(xué)研究?jī)?nèi)容、管理者職責(zé) 課程考核：無(wú)復(fù)習(xí)與思考題：Case incident 1&2與課后討論題Chapter 1 What is Organizational Behavior1. The importance of interpersonal skills2. What managers do?3. Enter organizational behavior4. Complementing intuition with systematic study5. There are few absolutes in OB6. Cha

15、llenges and opportunities for OBKey and difficulties points : organizational behavior, managers ' responsibilities Evaluation requirements : N/AReview and practice : Case incident 1&2 and Questions for Review第二章個(gè)體Part 2 Individual第二節(jié)組織中的多元化1 .多元化2 .個(gè)體地理特征3 .能力4 .多元化的管理5 .管理者啟示教學(xué)重點(diǎn)、難點(diǎn)：工作場(chǎng)所員工的

16、多元化特征、智商與情商能力、能力欠缺、組織中的多元化課程考核：了解組織多元化，理解員工的多種能力，保持多元化復(fù)習(xí)與思考題：案例分析英特爾在中國(guó)、 Case incident 1&2與課后討論題Chapter 2 Diversity in Organizations1. Diversity2. Biographical characteristics3. Ability4. Implementing diversity management strategies5. Summary and implications for managersKey and difficulties poi

17、nts : diversity of demographic characteristics of workplace,IQ, disabilities, and diversity in groupsEvaluation requirements : to know diversity of group; Understand multiple abilitiesof employees; Master the ways to maintaining diversityReview and practice : Case study:"Intel in China ” , Case

18、 incident 1&2 and Questionsfor Review第三節(jié)態(tài)度與工作滿(mǎn)意度1 .態(tài)度：態(tài)度的構(gòu)成、行為與態(tài)度的關(guān)系、工作態(tài)度2 .工作滿(mǎn)意度：滿(mǎn)意度的測(cè)量、工作滿(mǎn)意的原因、工作滿(mǎn)意程度對(duì)員工的影響3 .管理者啟示教學(xué)重點(diǎn)、難點(diǎn)：態(tài)度的構(gòu)成、行為與態(tài)度的關(guān)系、工作態(tài)度滿(mǎn)意度的測(cè)量課程考核：了解態(tài)度構(gòu)成和工作態(tài)度，理解行為與態(tài)度之間的關(guān)系、工作態(tài)度，掌握工作滿(mǎn)意度的測(cè)量與工作滿(mǎn)意度的影響復(fù)習(xí)與思考題：Case incident 1&2與課后討論題Chapter 3 Attitudes and Job Satisfaction1. Attitudes: the

19、main components of attitudes, behavior and attitudes, job attitudes2. Job satisfaction: measuring job satisfaction, the causes of job satisfaction, theimpact of satisfied and dissatisfied employees on the workplace3. Summary and implications for managersKey and difficulties points : the main compone

20、nts of attitudes, behavior and attitudes, and measuring job satisfaction,Evaluation requirements : to know the main components of attitudes; Understand the relationship between behavior and attitudes and job attitudes; Master the ways to measuring job satisfaction and influence of job satisfaction o

21、n employeesReview and practices: Case Incident 1&2, and questions for review第四節(jié)情緒與心情1 .情緒與心情：基本的情緒與情緒，情緒的作用，情緒與心情的來(lái)源2 .情緒化的勞動(dòng)力3 .有效的事件理論4 .情商5 . OB應(yīng)用的情緒與心情6 .管理者其實(shí)教學(xué)重點(diǎn)、難點(diǎn)：情緒與心情、情商、OB應(yīng)用的情緒與心情課程考核：了解情緒是勞動(dòng)者持有的特征、有效事件理論，理解情緒與心情的作用來(lái)源于種類(lèi)，掌握情商的測(cè)量，運(yùn)用 OB領(lǐng)域的情緒與心情。復(fù)習(xí)與思考題：Case incident 1&2與課后討論題Chapter

22、4 Emotions and Moods1. What are emotions and moods: the basic emotions and mood, the function of emotions, sources of emotions and moods2. Emotional labor3. Affective events theory4. Emotional intelligence5. OB applications of emotions and moods6. Summary and implications for managersKey and difficu

23、lties points : What are emotions and moods, emotional intelligence, and OB applications of emotions and moodsEvaluation requirements : to know the basic emotions and mood, affective events theory; Understand the function of emotions; Master the ways to measureEQ; Use OB applications of emotions and

24、moodsReview and practices: Case Incident 1&2, and questions for review第五節(jié)性格與價(jià)值觀1 .性格：幾種性格測(cè)量2 .價(jià)值觀：價(jià)值觀重要性3 .個(gè)體性格與價(jià)值觀對(duì)工作場(chǎng)所的影響：個(gè)體工作適應(yīng)、個(gè)體組織適應(yīng)4 .國(guó)際化的價(jià)值觀5 .管理者啟示教學(xué)重點(diǎn)、難點(diǎn)：性格的測(cè)量、工作場(chǎng)所個(gè)體與工作、個(gè)體與組織的適應(yīng) 課程考核：了解國(guó)際化價(jià)值觀，理解個(gè)體性格與價(jià)值觀對(duì)工作場(chǎng)所的影響， 掌握性格的測(cè)量，運(yùn)用個(gè)體與工作、組織的適應(yīng)匹配進(jìn)行案例分析。復(fù)習(xí)與思考題：案例分析JetBlue航空公司、Case incident 1&2

25、與課后討論 題Chapter 5 Personality and Values1. Personality: Myers-Briggs type indicator, the big five-personality model, and other personality traits relevant to OB2. Values: the importance of values, terminal versus instrumental values generational values3. Linking an individual ' s personality and

26、values to the workplacMtpfersoid person -organization fit4. International values5. Summary and implications for managersKey and difficulties points : measuring personality, personjob fit and person - organization fitEvaluation requirements : to know international values; Understand the influence of

27、an individual ' s persoaadtyalues on the workplace; Master the measurement of personality; Use the personjob fit and person -organization fit to analyze case studies.Review and practices: Case study: "JetBlue Airways ” , Case Incident 1&2, and questions for review 第六節(jié)認(rèn)知與個(gè)體決策1 .認(rèn)知的含義2 .個(gè)

28、體認(rèn)知：歸因理論、對(duì)他人判斷通用捷徑3 .認(rèn)知與個(gè)體決策4 .組織中的決策：理性決策、有限理性決策、直覺(jué)與決策誤差5 .個(gè)體差異與組織的局限對(duì)決策影響6 .三種決策標(biāo)準(zhǔn)有利于促進(jìn)決策創(chuàng)新7 .管理者啟示教學(xué)重點(diǎn)、難點(diǎn)：認(rèn)知的含義、個(gè)體認(rèn)知、認(rèn)知與個(gè)體決策、決策模式 課程考核：了解三種決策標(biāo)準(zhǔn)與決策創(chuàng)新的影響、個(gè)體差異與組織的局限對(duì)決 策影響，理解認(rèn)知的含義、個(gè)體認(rèn)知、認(rèn)知與個(gè)體決策，掌握組織中的決策模 復(fù)習(xí)與思考題：Case incident 1&2與課后討論題 Chapter 6 Perception and Individual Decision1. What is percept

29、ion: factors that influence perception2. Person perception: attribution theory, common shortcuts in judging others, specific applications of shortcuts in organizations3. The link between perception and individual decision making4. Decision making in organizations: the rational model, bounded rationa

30、lity, and intuition; common biases and errors in decision making5. Influences on decision-making: individual differences and organizational constraints6. Three ethical decision criteria improving creativity in decision making7. Summary and implications for managersKey and difficulties points : to kn

31、ow what is perception, person perception, perception and individual decision making, decision making in organizations Evaluation requirements : to know three ethical decision criteria improving creativity in decision-making, and individual differences and organizational constraints; Understand perce

32、ption, person perception, and the link between perception and individual decision making; Master decision making in organizations Review and practices: Case Incident 1&2, and questions for review 第七節(jié)動(dòng)機(jī)與動(dòng)機(jī)理論應(yīng)用1 .動(dòng)機(jī)定義2 .早期動(dòng)機(jī)理論3 .當(dāng)代動(dòng)機(jī)理論4 .整合當(dāng)代動(dòng)機(jī)理論5 .管理者啟示教學(xué)重點(diǎn)、難點(diǎn)：各類(lèi)動(dòng)機(jī)理論課程考核：了解各類(lèi)動(dòng)機(jī)理論，掌握當(dāng)代動(dòng)機(jī)理論復(fù)習(xí)與思考題：小

33、組作業(yè)1-管理：在多元化工作空間下的沖突、Case incident 1&2與課后討論題Chapter 7 Motivation Concepts and Application1. Defining motivation2. Early theories of motivation: hierarchy of needs theory, theory x and theory y3. Contemporary theories of motivation4. Integrating contemporary theories of motivation5. Summary and i

34、mplications for managersKey and difficulties points: motivation theoriesEvaluation requirements : to know the motivation theories and master the contemporary theories of motivationReview and practices: Assignment 1- "Managing: Conflict in a Diverse WorkplaceCase incident 1&2 and questions f

35、or review第三章團(tuán)隊(duì)Part 3 The Group第八節(jié)小組行為的基礎(chǔ)1 .小組的定義2 .小組發(fā)展的階段3 .小組特征：角色、規(guī)范、地位、規(guī)模、內(nèi)核性、多元性4 .小組決策5 .管理者啟示教學(xué)重點(diǎn)、難點(diǎn)：小組的定義與發(fā)展階段、小組決策課程考核：了解小組定義，理解小組的特征，掌握小組決策特點(diǎn)復(fù)習(xí)與思考題：Case incident 1&2與課后討論題Chapter 8 Foundations of Group Behavior1. Defining and classifying groups2. Stages of group development3. Group pro

36、perties: roles, norms, status, size, cohesiveness, and diversity4. Group decision-making5. Summary and implications for managersKey and difficulties points: Groups and their classification, stages of group development, and group decision-makingEvaluation requirements : to know group definition; Unde

37、rstand group properties;Master the process of group decision-makingReview and practices: Case incident 1&2 and questions for review第九節(jié)工作團(tuán)隊(duì)1 .團(tuán)隊(duì)工作成為趨勢(shì)2 .小組與團(tuán)隊(duì)區(qū)別3 .團(tuán)隊(duì)種類(lèi)4 .構(gòu)建有效團(tuán)隊(duì)5 .將個(gè)體與團(tuán)隊(duì)發(fā)展統(tǒng)一6 .團(tuán)隊(duì)未必正確7 .管理者啟示教學(xué)重點(diǎn)、難點(diǎn)：團(tuán)隊(duì)與小組區(qū)別、有效團(tuán)隊(duì)建設(shè)課程考核：了解團(tuán)隊(duì)定義，理解團(tuán)隊(duì)種類(lèi)，掌握構(gòu)建有效團(tuán)隊(duì)的方法復(fù)習(xí)與思考題：Case incident 1&2與課后討論題Chapt

38、er 9 Work Team1. Why have teams become so popular?2. Differences between groups and teams3. Types of teams4. Creating effective teams5. Turning individuals into team players6. Teams aren ' t always the answer7. Summary and implications for managersKey and difficulties points: Differences between

39、 groups and teams, creating effective teamsEvaluation requirements : to know team definition; Understand types of teams; Master the manners to create effective teamsReview and practices: Case incident 1&2 and questions for review第十節(jié)溝通1 .溝通的作用2 .溝通過(guò)程3 .溝通定義4 .人際溝通5 .組織溝通6 .溝通渠道選擇7 .擁有說(shuō)服力的溝通8 .有效溝

40、通的障礙9 .管理者啟示教學(xué)重點(diǎn)、難點(diǎn)：溝通的過(guò)程、組織內(nèi)溝通、溝通渠道課程考核：了解溝通的作用，理解溝通過(guò)程和人際溝通，掌握溝通渠道的選擇 和具有說(shuō)服力的溝通復(fù)習(xí)與思考題：Case incident 1&2與課后討論題Chapter 10 Communication1. Functions of communication2. The communication process3. Direction of communication5. Organizational communication6. Choice of communication channel7. Persuasive communications8. Barriers to effective communication9. Summary and implications for managersKey and difficulties points: communication process, creating effective teams, organizational communication, and communication channelEvaluatio