人力資源在企業(yè)中的四個角色ppt課件

1、Human Resources 4 Quadrants 人力資源在企業(yè)中的四個角色著重于未來及戰(zhàn)略著重于日常任務(wù)系統(tǒng)/流程人戰(zhàn)略同伴變革管理指點者效力供應(yīng)者雇員代言人Service Provider效力供應(yīng)者:Delivers administrative services提供行政效力Builds an appropriate infrastructure to provide services. 建立適當?shù)母讬C構(gòu)提供效力Is knowledgeable enough to fully answer employees questions. 有足夠的相關(guān)知識/閱歷來解答員工的問題Respon

2、ds promptly to employees requests. 及時回應(yīng)員工的要求Follows through on customer service commitments made to employees. 貫徹執(zhí)行向員工提供周到效力的承諾Provides easy, open access to HR services. 使員工能經(jīng)過簡便、公開的途徑得到人力資源效力Completes necessary legal and corporate requirements 完成必需的法律及公司需求Employee Advocate雇員代言人:Ensures employees ar

3、e treated fairly and are equipped to contribute to company success.確保雇員得到公平對待并擁有適當?shù)募妓嚍楣精@得勝利作出奉獻Develops progress/policies to ensure fairness and business success. 制定方案/政策以確保公平的環(huán)境和業(yè)務(wù)的勝利Understands and addresses employee interests and concerns. 了解并關(guān)注雇員的興趣和顧慮Acts as listening ear to employees. 扮演雇員的傾聽

4、者Balances employee needs with business issues. 平衡雇員需求與業(yè)務(wù)開展Provides an employee perspective on key organizational changes. 反映員工對于關(guān)鍵的組織變革的觀念Offers open and honest communication. 提供開誠布公的溝通Ensures compliance with local requirements. 確保遵守當?shù)匾驣mplements programs in ways that maximize employee acceptance.

5、以最易被雇員接受的方式貫徹各項方案Improves HR programs in response to feedback. 針對來自雇員的反響不斷改良人力資源方案Change Agent變革管理指點者:Helps manage people & change on a daily basis to improve business results協(xié)助日常的人員管理及變革管理以提高公司業(yè)績Identifies improvement to Organizational Health 不斷改善公司組織構(gòu)造Clearly communicates reasons behind business a

6、nd organizational changes. 明確地向員工溝通關(guān)于業(yè)務(wù)及組織變革背后的緣由Provides and champions leading edge ideas. 提供并支持變革前沿的觀念Understands the objectives of the business. 了解公司的業(yè)務(wù)目的Provides leadership in managing the change. 指點變革管理Helps build a work force that adapts well to change. 協(xié)助建立能順應(yīng)變化的員工根底Helps management make toug

7、h HR decisions. 協(xié)助管理層作出困難的人力資源決議Facilitates getting things done. 推進變革的順利進展Participates as integral part of business team. 作為業(yè)務(wù)團隊的一部分參與變革的過程Helps accomplish the different locations? departments?or units?mission. 協(xié)助不同地方、不同部門、不同業(yè)務(wù)單元達成目的/義務(wù)Strategic Partner戰(zhàn)略同伴:Links HR strategy to SC Johnson business s

8、trategy將人力資源戰(zhàn)略與公司業(yè)務(wù)戰(zhàn)略相結(jié)合Aligns HR planning to business needs. 人力資源規(guī)劃與業(yè)務(wù)開展需求堅持一致Provides key strategic insights. 提供主要戰(zhàn)略觀念Develops HR programs that support the achievement of business goals. 制定人力資源方案以支持業(yè)務(wù)目的的實現(xiàn)Adapts HR programs to meet specific needs of various business units. 調(diào)整人力資源方案以順應(yīng)各種不同業(yè)務(wù)單元的特殊需求

9、Measures the effectiveness of people management programs and practices. 衡量人員管理方案及實際的有效性Brings an HR perspective to business planning. 將人力資源遠景引入業(yè)務(wù)規(guī)劃Implements programs in ways that maximize acceptance by managers. 以最易被管理者接受的方式貫徹各項方案True Professionalism真正的專業(yè)Take pride in their work and show a commitme

10、nt to quality 為本人的任務(wù)而驕傲，并堅持高質(zhì)量的任務(wù)Reach out for responsibility 有責(zé)任心/情愿承當責(zé)任Anticipate and dont wait to be told what to do 先人一步想到而不是等到他人通知該做什么Do whatever it takes to get the job done 竭盡全力按要求完成任務(wù)Are always looking for ways to make things easier for those they serve 總是為被效力對象尋求更簡便的處理方法Really listen to the needs of those they serve 真正地傾聽被效力對象的需求Learn to think like those they serve so they can represent them when they are no