賣場超市百貨運(yùn)營門店管理 OP-021_收貨區(qū)安全作業(yè)規(guī)范

1、樂購商業(yè)流通集團(tuán)收貨區(qū)安全作業(yè)規(guī)范文件類別： 營運(yùn)作業(yè)規(guī)范 文件編號(hào)： 撰寫單位： 總公司營運(yùn)管理部 版 本： 第 一 版發(fā)行日期： 機(jī)密等級(jí)： 機(jī)密 一般合計(jì)頁數(shù)： 共 頁核 準(zhǔn)審 核制 定文件名稱收貨區(qū)安全作業(yè)規(guī)范修改日期修改頁次修改頁序/版本更改內(nèi)容提要/文件修正履歷表樂購HYMALL標(biāo)準(zhǔn)作業(yè)規(guī)范SOP NAME 名稱DELIVERY AREA SAFETY 收貨區(qū)安全SOP NUMBER & DATE OF ISSUE版本及日期1 10 / 03 / 2005AREA / DEPARTMENT COVERED適用區(qū)域或部門收貨及運(yùn)送區(qū)PURPOSE目的確保收貨區(qū)車輛設(shè)備移動(dòng)中，不會(huì)對員

2、工、顧客、公眾、司機(jī)及相關(guān)人員造成較大危險(xiǎn)。Supporting material輔助材料無WHO NEEDS TO BE TRAINED & ON WHAT? 哪些人需要做何種訓(xùn)練？收貨區(qū)全員接受全部訓(xùn)練全店員工要被主管告知，不可進(jìn)入收貨區(qū)外圍保安全員要知道除商管有穿反光衣的工作人員外，均不可進(jìn)入收貨區(qū)外圍what the sgm has to do店總要做什么t研讀此份規(guī)范，并了解內(nèi)容。所有訓(xùn)練要在3月25日前完成。 要求部門經(jīng)理要研讀此規(guī)范，并測試他們。 要求商管課長培訓(xùn)并測驗(yàn)全部商管人員，確定他們了解全部規(guī)范。要求防損課長訓(xùn)練所有員工，除穿反光衣的收貨區(qū)員工外，其他人不得逗留收貨區(qū)外圍

3、。要求防損主管在收貨區(qū)外圍或其他倉儲(chǔ)區(qū)張貼安全看板。向營業(yè)部門經(jīng)理說明，他必須傳達(dá)到每一個(gè)員工，現(xiàn)在起，只有收貨區(qū)員工可以進(jìn)入收貨區(qū)外圍。所有員工訓(xùn)練記錄卡應(yīng)于 3月26日前完成并存檔備查.FAILURE TO ADHERE TO THE ABOVE POLICIES COULD RESULT IN DISCIPLINARY ACTION BEING TAKEN未依要求執(zhí)行者，將可能做紀(jì)律處分。Joe Lin COO Hymall 樂購營運(yùn)總長名稱收貨區(qū)安全作業(yè)規(guī)范文件編號(hào):收貨區(qū)安全作業(yè)規(guī)范RACI(權(quán)責(zé)劃分)項(xiàng)目內(nèi)容收貨課長防損課長客服經(jīng)理店總碼頭外圍車輛，人員進(jìn)出管制RA碼頭外圍車輛“單

4、行”，“危險(xiǎn)告知”標(biāo)示RA反光衣制作RA車輛御貨之指揮引導(dǎo)RA叉車操作管理安全RA御貨搬運(yùn)安全RA生效日期頁 次核 準(zhǔn)名稱收貨區(qū)安全作業(yè)規(guī)范文件編號(hào): Delivery Area Safety Standard Operating Procedure收貨區(qū)安全 標(biāo)準(zhǔn)作業(yè)規(guī)范Purpose:目的：To protect employees, customers, members of the public, visiting drivers and contractors from any significant risks associated with the movement vehicle

5、s of delivery on Hymall premises. 為了保護(hù)員工、顧客、群眾、送貨司機(jī)和廠商在樂購范圍內(nèi)，遠(yuǎn)離任何與行進(jìn)車輛有關(guān)的顯著危險(xiǎn)。Risk危險(xiǎn)Delivery vehicles colliding with pedestrian/people.車輛與行人/任何人員相撞。Stock falling and causing injury to pedestrian/people貨物跌落至行人/任何人員身上引致傷亡。Injury to staff when moving stock搬運(yùn)商品時(shí)導(dǎo)致的人員傷害。Control Measures控制方式Delivery Yard收

6、貨區(qū)外圍Always keep access restricted to authorized and essential personnel only限制人員出入 只準(zhǔn)合格而且必要的相關(guān)工作人員。The backdoor checker/team leader/security personnel are to ensure that NO person is in the yard whilst any vehicle is moving車輛移動(dòng)時(shí)，后場門衛(wèi)/課長/安保人員必須確保外圍無人。Any members of staff entering the back yard must w

7、ear High-Visibility clothing進(jìn)入外圍的任何員工都必須穿反光衣服。Never cross the path of a moving vehicle嚴(yán)禁穿越移動(dòng)車輛的行進(jìn)路線。Never stand in the gap behind a vehicle and the loading bay, fixed object, wall or bollard嚴(yán)禁在車輛與收貨碼頭、固定裝置、墻面或者任何地面突出物之間站立。Take care at all times任何時(shí)段都必須嚴(yán)加小心。Ensure that lighting levels are adequate確保照明

8、充分。The area is to be kept clear and free from obstructions at all times任何時(shí)段，后場外圍區(qū)域都要保持干凈、無障礙物。生效日期頁 次核 準(zhǔn)名稱收貨區(qū)安全作業(yè)規(guī)范文件編號(hào):Entrance and exit points to the yard are to be kept clear of obstructions to ensure good visibility is provided to drivers entering and leaving the yard and to protect pedestrians進(jìn)

9、入外圍的出入口必須保持暢通無阻，并確保車輛司機(jī)出入外圍時(shí)，有良好的視線范圍，可保護(hù)行人安全。Where vehicles reverse into the unloading area across a public area, a trained Backdoor Checker must be available to assist drivers by warning pedestrians and passers by當(dāng)車輛倒車穿越公共區(qū)域進(jìn)入卸貨區(qū)時(shí)，必須有培訓(xùn)過的后場門衛(wèi)幫助警告行人和過路人。Vehicles must not reverse into the loading ar

10、ea until directed to by a trained member of staff若無培訓(xùn)過的員工指導(dǎo)，車輛不得倒車進(jìn)入裝貨區(qū)域。The delivery risk assessment must be displayed in the back yard area收貨區(qū)的危險(xiǎn)預(yù)估內(nèi)容，必須張貼于后場外圍區(qū)域。All procedures detailed in the delivery risk assessment are to be followed at all times任何時(shí)間都必須嚴(yán)格遵守收貨區(qū)危險(xiǎn)預(yù)估細(xì)則。Ensure that one-way signs an

11、d no-entry signs are displayed (where possible) to assist with traffic flow確保單向行駛標(biāo)記，和不得入內(nèi)標(biāo)記都準(zhǔn)確到位（在需要的地方），以輔助車流管理。Provide signage for staff Danger; Beware of moving vehicles do not enter the delivery area if vehicle are moving提供標(biāo)示牌 危險(xiǎn)；小心車輛 車輛行進(jìn)時(shí)嚴(yán)禁進(jìn)入收貨區(qū)。If the area is accessible to members of the publ

12、ic then the following sign must be displayed Danger; Vehicles unloading如果此區(qū)域?yàn)楣娍蛇M(jìn)入?yún)^(qū)域，必須具備下列警示危險(xiǎn)；車輛卸貨中Backyard Gates后場大門Get help to move heavy manual gates or ones that are difficult to move移動(dòng)用手操作的重門，或難以移動(dòng)的大門時(shí)，請尋求幫助。Take extreme care if the gate is damaged in anyway do not attempt to move them until

13、they have been checked by a maintenance engineer對于大門的任何損壞都必須格外小心 在保養(yǎng)課工程師檢查前，嚴(yán)禁移動(dòng)破損大門。Open the gate, lock it into position and stand well clear開啟大門后，將大門鎖緊固定，并保持一定距離。Do not hold the gate open for a moving vehicle不要替行進(jìn)中的車輛支撐/托著大門。Stand well clear of the gate when vehicles are passing through it當(dāng)車輛經(jīng)過時(shí)，請

14、與大門保持一定距離。生效日期頁 次核 準(zhǔn)名稱收貨區(qū)安全作業(yè)規(guī)范文件編號(hào):Take extra care when opening or closing gates in a high wind大風(fēng)時(shí)，開關(guān)門必須額外小心。Reversing and Guiding Vehicles引導(dǎo)車輛倒車Delivery vehicles are to be reverse under the guidance of a trained member of staff送貨車輛必須在受訓(xùn)過員工的引導(dǎo)下進(jìn)行倒車。You must wear high-visibility waistcoat or jacket

15、if you have to assist the vehicle to move協(xié)助引導(dǎo)倒車的人員，必須穿反光背心或夾克。Stand in a position offering the maximum safety whilst the task is being carried out執(zhí)行工作時(shí)，要站在最安全的位置。If there is a loading dock - stay on the loading dock on the drivers side where both the driver and rear of the vehicle can be seen如果有裝貨碼頭

16、 請站在與司機(jī)同一邊的碼頭上，確保司機(jī)及車輛后方，都在視線范圍內(nèi)。If there is not a loading dock - stand clear of the vehicle on the drivers side where both the driver and the rear of the vehicle can easily be seen如果沒有裝貨碼頭 請站在與司機(jī)同一邊，并與車輛保持一定距離。確保司機(jī)及車輛后方，都在視線范圍內(nèi)。If you cant see the driver in their mirrors, then they cant see you如果你不

17、能從后視鏡中見到司機(jī)，那么他也看不到你。Consult the delivery risk assessment procedure on the safe working procedures為確保工作安全，請查閱后場收貨區(qū)危險(xiǎn)預(yù)估程序。Tail lifts叉車Tail lifts are to be operated by the driver只允許專職的駕駛操作叉車。Two store staff must be available to assist with the unloading or loading operation必須有2名門店員工，協(xié)助裝/卸貨的操作。All staff

18、, other than persons unloading the vehicle are to be excluded from the unloading area除協(xié)助車輛卸貨的員工外，所有員工嚴(yán)禁進(jìn)入卸貨區(qū)。Staff must stand clear of the tail lift whilst it is in operation at lease 2m from the tail lift當(dāng)叉車操作時(shí)，員工需保持至少2米的一定距離。Do not approach the tail lift until it is fully grounded不要在叉車完全落地平放前，接近叉車

19、。生效日期頁 次核 準(zhǔn)表號(hào)：名稱收貨區(qū)安全作業(yè)規(guī)范文件編號(hào):Unloading in public areas在公共區(qū)域卸貨At least two store personnel to assist with unloading operations on a public highway or in an area that the public have direct access to在公共道路，或在群眾可直接進(jìn)入的區(qū)域，進(jìn)行卸貨時(shí)，至少需要2名門店員工協(xié)助操作。Position staff on either side of the tail lift to warn members

20、 of the public of the hazard and stop the operation if necessary必須在叉車一側(cè)安排員工，對群眾進(jìn)行危險(xiǎn)警告。必要時(shí)可停止操作。If the public attempt to pass near the tail lift during operation you must stop until they have gone past and there is no danger to the public 在叉車操作時(shí)，若有群眾企圖通過，你必須停止操作，直到他們安全通過。Lifting & Handling搬運(yùn)貨品All sta

21、ff to be trained in correct lifting techniques所有員工都必須進(jìn)行正確搬運(yùn)技術(shù)培訓(xùn)。Get help if you need to move a heavy load搬運(yùn)重物時(shí)，請尋求幫助。Check that the work area is clean, tidy and clear工作區(qū)域保持干凈、整潔、無障礙物。Assess the weight of the load first搬運(yùn)前先估算貨物的重量。Remove stock from any damaged case before lifting it搬運(yùn)前，要先將破損的貨物移除。Follow the correct lifting technique嚴(yán)格遵循搬運(yùn)程序Always bend you knees and not your back搬舉重物時(shí)，永遠(yuǎn)是屈腿而不是彎腰。Use trolleys or pallet trucks to move items wherever possible需要時(shí)，運(yùn)用推車或拖板車搬運(yùn)物品。生效日期頁 次核 準(zhǔn)名稱收貨區(qū)安全作業(yè)規(guī)范文件編號(hào):VALIDATION QUESTIONS FOR 測試科目DELIVERY AREA SAFETY