商務(wù)英語情景對(duì)話

1、FaxesDialogueoneCanyouhavethebriefsfromtheAndersonfirmslawyeronmydeskbytomorrowmorning.Therearequiteafewverytimesensitivematterswiththiscase.ImafraidIcantwaitanylonger.GettingthoseAndersonbriefshasbeenharderthanyoucanimagine.Ihavetriedtocontacttheirlawyermanytimes.ButeverytimeIcall,hissecretarysaysh

2、esinameetingoroutoftheofficeorawayonbusiness.Iabeginningtothinkheistryingtoavoidme.M:Thatshighlypossible.Heknowsifwemissourfilingdeadline,wedontstandachancetocompeteagainsthemforthebid.Trytogetaholdofhimagain.Givehimacallandseeifhecanfaxthemfirstthing.Askhissecretarytofaxthem.Itsthesamething.Havethe

3、mfaxedoverwithacopyalsofaxedtoMartinoffice.F:HowdoIfindMartinsfaxnumberIsheinyourrollerdeskM:No,butyoucanalsocalltheirofficeandaskthesecretarytogiveyoutheirfaxnumber.Iemailyoutheirofficenumberlatertoday.F:Ok,Illgetonitfirstthing.Besureyoudo,IneedthosebriefsASAPDialoguetwoM:Didyouputthismorningsfaxes

4、onmydeskImwaitingforsomeurgentfaxesfromheadquaters,Imprettysuretheycameinlastnight.F:Evethingthatcameintheofficefaxmachinelastnightisallonyourdesk,butInoticedthatsomeoffaxescamethroughprettyblurred,maybeyoutakealookatthem,ifthecopyisunreadble,Illcallthenandaskthemtorefax.M:Yeah,youregoingtohavetocal

5、lthemandgetthemtoberefax.Thesecopiesaresodark.Icantmakeoutanyofthewords.F:WhataboutthatoneM:ThisoneThisoneissolightandIcanbarelyreadit.HowcanthatbeF:Youknow,Ithinkthefaxmachineisoutoftoner.Icanchangethetonercartridge.Thatshouldsolvetheproblem.M:Yes,butthisonewillhavetoberefaxedaswell.Andlook,theresa

6、bout3pagesmissing.Itlookslikethefaxmachineatehalfofmyimportantfaxes,andonesthatmadeitthrougharesoblurredortoolight.Theyareunreadable.F:Iguessthefaxmachineisoutofpapertoo.Dontworry,Illhavesomeonelookatitthisafternoon,andinthemeantime,Illhaveyourdocumentsrefaxedtoourotherfaxmachine.TelephoneCallsDialo

7、gue1A:Hello,thankyouforcallingBradfordandSons.ThisisTracyspeaking,HowmayIhelpyouB:wouldliketospeaktoyourdirectorofhumanresources,Please.A:JustallchecktoseeifsheisatherItellherwhoiscallingB:ThisisBillBurtonfromMilfordInsurance,ImcallinginregardstoourmeetingnextTuesday.A:Thankyou,youpleaseholdforamome

8、ntIllchecktoseeifsheisavailable.B:Noproblem.A:Imsorry,isawayfromherhasalreadyleftforlunch.WouldyouliketoleaveamessageforherB:Yes,pleasehaveherreturnmycallwhenshereturnstothesbestifshecangetintouchwithmebefore3pmtoday;shecanreachmeatmyofficenumber,635-8799.A:Imsorry,Ididntquitecatchthat,couldyoupleas

9、erepeatthenumberB:Noproblem,myofficenumberis635-8799,Tellhertoaskforextension31.A:Imsorry,justtoconfirm,yournameisspelledB-U-R-T-O-N,isthatcorrectB:Yes,andIrepresentMilfordInsurance.A:Iwilmakesurereceivesyourmessageandreturnsyourcallbefore3pmthisafernoon.B:Thankyouverymuch.Dialogue2A:Hello,PasadenaI

10、nn,thisisSandy,howmayidirectyourcallB:Idliketospeaktosomeoneaboutreservations.A:IcanhelpyouwithdatewouldyouliketomakeareservationforB:WellbearrivingMay12th,butIwouldliketomakereservationsforpenthouse.A:Oh,Imsorrysir,IonlyhandlebookingsforourstandardpersonyouneedtospeakwithisTonyParker,hemakesallthea

11、rrangementsforourexecutive,hesnothererightItakeyournameandnumberandhavehimgetbacktoyouB:WhendoyouexpecthimbackinA:Hellbeoutallafternoon,hemightnotbeabletoreturnyourcalluntiltomorrow,WillthatbealrightB:nameisSamcancontactmeat660-843-3235.A:CouldyoupleasespellyourlastnameformeB:sD-A-R-C-Y.Darcy,andyou

12、rphonenumberis660-843-3233B:Thats3235.A:Sorry!llhaveTonycallyoufirstthingtomorrowmorning.MakingTelephoneAppointmentsDialogueoneM:Hello,BillBertonspeaking.WhatcanIdoforyouF:Hello,MrBerton,thisisJennyJenkinsofbradfordandsonsreturningyourcall.Imsorryyoumyoucalledmyofficethismorning.Mysacretarysaidyouca

13、lledconcerningourmeetingnextTuesdayM:YesMsJenkins,thankyouforreturningmycall.ImgladtofinallygetwantholdtofletyouknowIwillnotthemeetingtoMondayF:Iamsorry.ImafraidIamletelycompbookedonMonday.WoulditbePossibletopostponeuntilyoureturnM:Oh,dear.IwascountingontakingcareofourmeetingbeforeIleave.ButIsuppose

14、Icanshutoffafewthings.workforyouF:Thatshouldbefine,shallwesayabouttwooclockM:Perfect!IlookforwardtoseeingyouattwooclocknextThursdayafternoon.Ifyouneedtochangethetime,plsfeelfreetocallmeonmycellphone.F:ThanksBurdon,IllseeyouonThursday.DialoguetwoF:HelloM:Hello,isDorasavailableF:ThisisDoras,whoiscalli

15、ngpleaseM:Hi,Doras,thisisMikecallingfromparkersdentistry.Imcallingtoconfirmyourappointmentfortomormorningat9amwithDoctorParker.F:Oh,Ialmostforgot.Thankyouforcallingtoremindme.Actually,Idoneedtochangethetimeofmyappointment.Ihaveaschedulingconflict,andIcantmakeitthatearly.M:IfIputyouinthatlaterslot,wo

16、uldthatworkoutF:Itwouldhavetobeafterlunch.Doyouhaveanythingavailableabout2oclockM:Sorry,Mam.Theonlyopeningwehaveafterlunchis1:15,butImightbeabletoworkyouinat4:00.WouldthatbeabettertimeF:ThatsallthinkIshouldbeabletomakeitat1:15.CanyouputmedownforthattimeslotM:Noproblem,Ihaveyourappointmentchangedfrom

17、tomorrowmorningtotomorrowafternoonat1:15F:Wonderful.Thanksverymuch.4.Dialogue1A:Ihavebeenwaitinghereintheconferenceroomfortenminutesalready,whattimeisthemeetingstartwhereisanyoneanywayB:Didntyouhearaboutthat,ourmeetingwaspostponeduntilFriday.WhatthemeetingwaspostponedNoonetoldmeanythingaboutit.Didyo

18、ugetthememoA:WhatmemoTheyhavntanymemothiswholeweek,IcheckmyinboxeveryIhavntseenanything.Thememowentout3daysago.Itshouldhavemadetoyourinbox,butmaybelostinallcollectorsonyourdesk.YouknowhowthingsgetpilotaboutmydeskwhenImbusy.IknowsometimesIdomanypleasethings,butIalwaysreadallthememosgoarround,theygodi

19、rectlytomyinbox.AreyousureweresendtowholeofficeItshouldhavegotarroundtoeverybody,theyalsopostacopyofthememointhebreakroom.DontyoueverlookatmeassagespostonthebulletinboardImusuallytoobusytotakeabunchofcofeebreakbythewatercooler,Anyway,Imsurethememonevergettomyinbox,Illhavetotalkoursecretaryaboutit.B.

20、Thatsright,Youwillneverknowwhatyourmissingoutofitifyoudontreadthememos.Dialogue2Ms.Dorsen,Ineedtotakeadictationforme,Yes,sir;Theyshouldgooutintraofficememorandumtoallemployeebythisafternoon,areyoureadyYes,sir,Goahead.A:Attentionallstaff:effectiveimmediately,allofficecommunicationarerestrictedtoemail

21、correspondanceasofficialmemos,theuseofinstancemessageporgrambyemployeeduringworkhourarestrictlyprohibited.Sir,DoesthisapplytointraofficecommunicationonlyorrelatealsorestrictexternalcommunicationsItshouldapplytoallcommunications.Notonlyinthisofficebetweenemployees,butalsoanyoutsidecommunciations.Buts

22、ir,manyemployeesuseinstancemessagingtocommuncatewithclients.Thiswerejusthavetochangethecommunicationmethods,Idontwantanyoneuseinstancemessaginginthisoffice,itwastetoomuchtime.Now,please,continuethememos.WherewereweThisapplytointernalandexternalcommunications.Yes,anyemployeewhopersistusinginstancemes

23、saging,willfirstrecieveawarning,andplacedonprohibition,andthesecondsense,theemploymentwillbetermination.Anyquestionregardingthisnewpolicymaybedirctlytothedepartmentofhis.IsthatallYes,pleasegivethismemotypeoutanddistributetoallemployeesbefore4:00PM.BusinesCorrespondanceDialogueone.A:Didyouseethelette

24、rIgotfromBradformfilmsTheysenttherespondstoyourphonecalllastweek.B:Ifyouwanttoseesomethingaboutmycalllastweek,whydidnttheysentittomeA:Iguessitmusthavecontactinformation,sotheysentitaddressedincareofyourdepartmenthead,anyhow,theywrotetoconfirminreadingwhatyoudiscussedaboutmiltoncontract.B:CanIseeitfi

25、rstinsecondsA:Sure,hereitis.B:Dear,bothertoyourtelephonecalllastFriday,ImreadingtoconfirmourmeetingonJuly21st,aswediscussed,ourmeetingistoreviewthecontractdetails.A:DidtheyaskyoutosentthefilesbeforehandB:Letssee,Wellbegratefulforthecompletetosendrelatedmaterialstoourofficepriortoourmeeting.Itlooksli

26、ke.Hey!WasthereanythingelsewassendalongwiththisletterIdontthinkso,whydoyouaskTheletterwrites:pleasefindtheenclosedcopyofouragendaforyourreview,Idontseeanythingelseintheenvelope.Maybetheyforgottoattachittotheletter.Youshouldgivethemanothercall.Dialogue2.A:CanyouhelpmeforaminuteB:Sure,whatIcandoforyou

27、A:Imtrytowritealettertooneofourclients,ButIjustdontknowexactlywhattosay,Idontevenknowhowtogetstarted,IknowIshouldwritedearMr.Mrs.orMs.,buttheproblemisIdontknowthenameofcontactperson.B:YoucanjustputDearSirorMadam,officialesenotpersonal,youcanwritetowhommaycorcerned.A:OK,SoIfirstthanksthemfortheirbusi

28、ness,Icansaysomethinglikeweareverygratefulforyourcontinuesupport,HowisthatGood!Butalso,writeoffthebedyouwanttotellthemthereasonofyourwritting,givethemmorereference.LikeRegardingournewproductline,wewouldliketoanounceaspecialpricediscountRight,doyouneedthemtorespondYes,theletterwouldhaveasurveyinside,

29、andtheyshouldcompleteitandreturntoouroffice.HowshoudIwritethatYoucantellthemPleasefindingtheenclosedcustomerservicesurvey,elsealso,youcansay:Attachacustomersurvey.Ifyouneedresourceitrightaway,youcantellthemtheurgentbysayingPleasereturnthesurveywithoutdelyassoonaspossible.Mayeitmorepolitewiththisasea

30、rlyasconvenience.B:Great!andwhatdoyouthinkIshouldcloseitwithA:Sinceyoudontknowthemthatwellpersonally,probablythebestwayiswouldbeyouroryoursincerely,youcanalsosayBestRegards.ButIdontthinkitwouldbepropretybecauseyoudonthavethename.Andobviously,shouldhavethem.B:OK,Thanksalotforyourhelp!PlacinganOrderDi

31、alogue1A:Ourtonercartridgesarealreadyoutofink.CouldyoumakeanorderforanewsetB:WewillneednewcartridgesforalloftheofficeprintersThatwillbealargeorder,probablyabouttwoorthreecases.Theofficesupplystoreweusuallygothroughmightnothavethatmanyinstock.A:Youcandoublecheckwiththehousekeepingdepartment,butIampre

32、ttysureallofthemachineswillneednewcartridges.Lasttimewhenwemadeourordertothesupplier,thequantitywasalsoespeciallyhigh.Theyareusedtoreceivingsuchbulkordersfromus.Aslongaswegivethemaheadsupacoupledaysinadvance,theycanusuallyfilltheorder.B:OK,Iwillmakeafewcallsandrunourorderbyhousekeepingfirsttomakesur

33、e.IsthereanythingelseweneedtoorderwhileIamatitbasis.Anyhow,seewhatyoucandotoexpeditetheorderthistime.OK,willdo.Dialogue2MayIhelpyouYes,Iwouldliketoplaceanorderfortonercartridges.Wehaveastandingagreementwithyoucompany,sowewillneedthesameamountaslasttime.numberWhatnameistheorderlistedunderYes,Mr.Smith

34、.Ihaveanorderforthreecasesofcartridges,itthatwhatyouwouldliketorefillYes.IstherethecorrectbillingaddressNo,plspostthebillto124HildrodLane,MiltonCounty,98830.Iwillsendyouaninvoiceinthenextfewdays.YourordershouldbedeliveredbeforetheendofthedayonMonday.Thankyou.Co-WorkersDialogue1A:ImrealyfedupwithHarr

35、y!HesthebiggestairheadIveevermet.Healwaysmakescarelessmistakes,andhesapaintoworkwith.B:Yousouldntbesonegative.Youllalwayshavesomeco-workersthatarehardertoworkwiththanothers.Butifyouarenegativeandstartname-callingintheoffice,itwillmakeabadworkingenviromentforeverybody.A:Youonlysaythatbecauseyoudontha

36、vetoworkwithhim.Thepeopleinyourdepartmentseemtocapableandnicetobearound.TakeMaryforexample.Shessmartandenthusiastic.Iveneveranyoneascheeryassheis.B:Everybodyhastheirstrengthsandweaknesses.EvenLarry.Hemightbeapaintobearound,buthesalsoverygoodatstayinginbudgetonprojects.Mary,ontheotherhand,spendsourpr

37、ojectmoneyliketheresnotomorrow.Also,shesneverwillingtostayalittlelaterattheoffice.Shealwaysleaveat5:00pmsharp.Isntthereanyoneintheofficethatisaperfectco-workerWhataboutBobEverybodylovesBob.Eventhoughhesfreshoutthecollegeandstillabitgreen,heisagreatco-worker.Youareright.Hesahardworker,easytogetalongw

38、ith,honest,andheneverstealsthecreditonprojects.Theonlythingheslackinginisexperience.Maybethatswhyhessonice!Dialogue2Doyougetalongwithyourco-workersIgetalongprettywellwithmostofthem.Itseemstherearealwaysafewrottenapplesinthebunch,though.LikeMargaret.Idontknowwhymanagementhasntfiredheryet.Shesaterribl

39、egossip.DoyouthinkmanagementshouldfiresomeonejustbecausetheygrossipItsnotonlythatshegossip,butshealsotriestostartproblemsamongotheremployeesbyspreadingrumorsandtellingliesaboutherco-workers.Shesnottrustworthy,andinmyopinion,Ithinkshesnuts.SohowdoyoudevelopgoodrelationshipsintheofficeIthinkoneoftheim

40、portantthingsisjusttobeconsiderateofyourco-workersfeelingsandneeds.Ifyouareawareofotherpeopleanddoyourparttomakeagoodworkingenviroment,youshouldbeabletogealongwihtmostofthepeopleyouworkwith.Ithinkyoureright.Butitdoesseemsthattherearealwaysafewco-workersthatarehardertoworkwiththanothers.BossesDialogu

41、e1A:HowarethingsattheofficelatelyB:Justawful.Twoweeksago,wegotanewboss,andIcantstandhim.Heisreallyunreasonableaboutourworkload.Sincehecame,IvebeensobusyIhaventhadtimetobreathe!A:Thatbad,huhWhatabouthispersonalityItsaniceguyatleastIshouldbesolucky.Henotonlygiveustoomuchwork,butheisalsojustplainmeanab

42、outit.Heconstantlyyellsatusorcriticizesus.Heisalwaysdegradingtheemployees.Whataterribleworkingenviroment!HaveyoutriedtotalkanyoneaboutitMaybethebossofyourbossIwasgoingto,butmybossguessedwhatIwasthinking.HegavemesomuchworktodothisafternoonthatIdidntgetaroundtomeetingwiththesupervisorofourdepartment.I

43、tmustbeterrible.WhydontyoujustquitIfitwasntforthemoney,Iwouldquitinaheartbeat.Buttheprobelmis,IcantsupportmyselfifIdontwork.Yeah.ButabosslikethatTodealwithhimeveryday,youshouldgetaraise!Dialogue2DoyougetalongwithyourbossActuallyIdo.Sheisreallyunderstandingandreasonalbemostofthetime.Therewasonlyoneti

44、meIdidntreallyagreewithher.WhenwasthatOnceshefiredoneofmyco-workersfordrinkingonthejob.Ifeltbadforhim,becauseitissohardtofindajobthesedays,andhehasafamilytosupport.Well,hesouldnthavebeendrinkingonduty.Itsyourbossresponsibiltytomakesureemployeesaresafe,andalsodoingtheirjobs.Youareright.Shewasbeingago

45、odbosswhenshefiredhim,ButIjustfeltsorryforhim,thatsall.Didthisincidentwithyourco-workeraffectyourrelationshipwithyourbossNotreally.Allofusattheofficerespectourbossalot.Youareluckyyoucangetalongsowellwithyourboss.Itmakesabigdifferenceinhowmuchyouenjoyyourjob.Nokidding.Ifyoudontlikeyourbossorco-worker

46、s,theycanmakeyourlifemiserable.BrainstormingDialogue1A:HaveyouthoughtupanygoodideasforourbusinessproposalB:Ihaventcomeupwithanythinggoodyet.Somehowmybrainisntfunctioningtoday.A:Maybeyoushouldtakeabreak,youvebeensittingatyourcomputerforthreehourstryingtoputsomethingtogether.Nowonderyourmindisntverysh

47、arpnow.B:Icameupwithafewdifferentthoughtsontheproposal,butnowIvecompletelyrunoutofideas.A:Maybewecanshelvetheproposalforawhilewhileyoubrainstorm.B:Wecoulddothat,butIhatetoputeverythingonhold.A:Youreright,itsnogoodtohavethingsupintheairfortoolong.Dialogue2A:Wevegottocomeupwithawaytosolvethisproblem!N

48、ooneisgettingalltheirworkdoneduringtheworkday.Weneedtodosomebrainstormingtocomeupwithatime-managementsolutionforouroffice.B:Well,whatdoyousuggestItsnotthatweareallwastingalotoftime.Factis,wereunderstaffed.Peoplejusthavetoomuchtodo.SoyouthinkweshouldhiresomenewpeopleThatisonepossiblesolution.Whatelse

49、couldbetheproblemMaybewedohavesomeproblemswithtime-management.Ifpeoplewerealwaysontimetowork,theymightgetmoredoneinthemorningbeforelunch.Thatstrue.Also,maybewecouldshortenthelunchbreakfromonehourtofortyfiveminutes.Thatwouldaddalittletimetoeveryonesday.Fifteenminuteswouldbegood,butIwonderifitwouldmak

50、eabigimpactontheemployeesoutput.Istillthinkitsaproblemwithtoomuchworkload.Weendeduprightwherewestarted.Maybeitistimetolookforsometempworkerstohelpwithafewprojects.Thatwouldlighteneveryonesload.CommutingDialogue1A:WheresBillTheambassador鎚b鎠?d?isalreadyhere.Themeetingissettostartat9am.B:Heslateagain.T

51、rafficisprobablyholdinghimup.Youknow,hecommutesfromthesuburbs.Itsnoteasycommutingeveryday.Weshouldcuthimsomeslack.A:Eventhoughthetraficisbumper-to-bumperoutthere,IdontthinkitsheavytrafficthatmakesBilllate.Hetakesthetrain,rememberB:Oh,thatsright.Well,thetrainshouldntbelate.Thatmeansthereisonlyoneexpl

52、anationBillmusthaveoverslept.Well,tobefare,sincehescomingallthewayfromLancaster,hesgottogetupmuchearlierthantherestofus.Hemustgetstartonhiscommuteabout6:30,notellingwhattimeheactuallygetsup.Thatsright,becausehesgottogettothetrainstationfromhishouse,thentakethebluelineintothecity,thenswitchtrainstoth

53、eredline.Inall,thetripsgottotakemorethan2hours.WhydoesnthejustdrivetoworkItstoodifficulttoparkyourcarinthecity.Also,thetrafficcominginfromthesuburbsisanightmare.Dialogue2Icantwaituntilmycarisrepaired.Thecommutingwithpublictransportationiskillingme.Itcantbethatbad.Butitis!Takethismorningforexample.Th

54、esubwaywassopackedthismorning,Igottotallysquishedbyaboutahundredbusycommutersonthewaytowork.Atleastthesubwayisbetterthanthebus.Itsfasterforonething.Andusuallylesscrowded.Butthedrawbackisthatthesubwayismoreexpensivethanthebus.Itaddsupovertime,ifyoutakeiteveryday.Thatstrue.Thebusisevenworse.Justthinki

55、ngabouttakingthebuseverydaymakesmetired!Hey,howdoyougettoworkeverydayIridemybike.Idontlivetoofaraway,soitsprettyconvenient.itsonlyaboutatenminutebikeridefrommyhousetotheoffice.Illbetitsgoodexercise,too.agoodwaytokeepfit.Yes,notonlyagoodwaytokeepinshape,butagoodwaytorelievestressaswell.Whileyourestre

56、ssedoutbyyourcommute,Imreleasingallthestressofthedaywithmine.11TheworkinglunchDialogue1Excuseme,DonIhatetobotheryou,butIneedyourhelponsomething.DoyouhavetimetobriefmeontheMartinaccounttodayOh,thatsright.Youaresupposedtodeliverabriefonthataccounttomorrow.IknowtherearesomethingsIneedtosharewithyouabou

57、tthat.But,gosh,IdontknowThingsarereallybusyformetoday,theonlytimeIcanmanagetosqueezeoutmightbeoverlunchbreakIhatetomakeyouworkthroughyourlunchbreakwithhowbusyyouareB:ItsokayIvealreadyhadseveraldaysinarowworkingthroughlunchHowaboutthisWecanmakeitaworkinglunchthisafternoon,andIllordersomeChinesefoodfo

58、rdelivery.Itllbemytreat.YoudonthavetodothatIinsist.Ireallyappreciateyoutakingtimetoworkwithmein.WhatisyourfavoritefastfoodIllcatertoyourtaste.ActuallyIdolikeChineseLetsmakeitadateforChopSueyandtheMartinaccountatabout12:30.DoesthatsoundgoodGreat.Illbringthefood.Dialogue2Forourlunchmeetingwiththeinves

59、tors,dowehavetomakeareservationattherestaurantordowejustshowupUsuallyforlunch,wedonthavetoreserveatable,theyshouldallowwalk-ins.Buttobeonthesafeside,Illorderatableforhalf-pasttwelve.WillthatsuityourscheduleIvearrangedtomeetthemattherestaurantattwelve.CanyoumakethereservationalittleearlierIfwestartea

60、rlier,itwillgiveusmoretimeforalongerlunch.Areyouplanningontreatingtheinvestorstoafull-coursemealYes,wellstartwithappetizers,followwithasoupandsaladcourse,thenmaindishesofprimeriborcordonbleuchicken,andfinishupwithadeliciousrichdessertofsomesort.B:Thatllbeprettyheavyforamid-daymeal,dontyouthinkAsalon