餐廳服務(wù)常用英語

餐廳服務(wù)慣用英語旅游管理專業(yè)王敏MinlyWang餐廳服務(wù)常用英語第1頁1情境1客人進(jìn)入餐廳（已預(yù)訂）引領(lǐng)客人就坐（吸煙區(qū)）請客人就坐為客人點(diǎn)菜（介紹特色）為客人上菜為客人餐間服務(wù)為客人結(jié)賬（用信用卡）向客人道別餐廳服務(wù)常用英語第2頁客人進(jìn)入餐廳Goodafternoon,Sir(Miss\Madam),howmanyofyou?Hello,doyouhaveareservation?

Whatwouldyouprefer,somkingornon-smokingarea?Goodmoring.Towpeople.Yes.Windowseat.Smokingarea,thankyou.餐廳服務(wù)常用英語第3頁P(yáng)leasewaitaminute.Yourtablewillbereadysoon.Thiswayplease.(Pleasefollowme)Sir(Madam),isthistableOKforyou?引領(lǐng)客人就坐OK.Pleasequickly.OK.It’snice.Thankyou.餐廳服務(wù)常用英語第4頁P(yáng)leasehaveaseat.

Whatkindofteadoyouwant?WehaveLongjing,herbaltea花草茶,Oolongteaandblacktea.Thisisourmenu.(Pleasehavealookatourmenufrist.)請客人就坐Blacktea.Please.Thanks.Letmesee.餐廳服務(wù)常用英語第5頁為客人點(diǎn)菜

ExcusemeSir/Madam,mayIhaveyourordernow?Yes,Sir.DoyoulikeChinesefood?OurrestaurantprovidesShanghaicuisine(Beijingcuisine,Sichuancuisine,Cantonesecuisine粵菜,anddishescookedincountrysidestyle)Yes.Couldyourecommendussomething?餐廳服務(wù)常用英語第6頁OurspecialtiesareSichuanCuisine,wouldyouliketohaveatry?Ifyoulikespicefood,wehaveShreddedPorkwithSpicy香辣Garlic蒜Sauce醬,SpicyFriedChicken.Yes.ItakeSpicyFriedChicken.為客人點(diǎn)菜Couldyourecommendsomethingspecial?餐廳服務(wù)常用英語第7頁FriedYellowCroaker炸黃花魚inSquirrelShapelookslikeasquirrel松鼠.Ittastessweetandsour,anditiscrispyoutsideandtenderinside.Anythingelse?That’sagoodidea.為客人點(diǎn)菜餐廳服務(wù)常用英語第8頁

Wouldyoulikesomesoup?WehaveFishHeadSoup,ChickenSoup,DuckSoup,EggSoup.Excuseme,doyouwantanythingelseforyourdinner(breakfast/lunch)?為客人點(diǎn)菜EggSoup,please.Whatdoyouwantfordimsum?Yes.Doyouhavedimsum點(diǎn)心?餐廳服務(wù)常用英語第9頁為客人點(diǎn)菜WehaveSmallSteamedBun蒸小籠包,SpringRolls,GlutinousRiceDumplinginSweetRiceWine,ShrimpWonton蝦仁兒餛飩.WewillorderShrimpWonton,please.餐廳服務(wù)常用英語第10頁OK,Yourorderis…Whatdrinkdoyoulike,wehaveMaotai,WuLiangYe,ShuiJingFang,ShaoxingRiceWine,beer,fruitjuice…Whichonedoyoulike?為客人點(diǎn)菜Beer,Towbottles,please.That‘senough/Theseallright.Thankyou.餐廳服務(wù)常用英語第11頁Wouldyouliketousechopsticksorknifeandfork?為客人點(diǎn)菜Weusechopsticks,please.餐廳服務(wù)常用英語第12頁為客人上菜This

isyourdrink.Pleaseenjoy.Wouldyoulikesomeice?Yes,thanks.Thisisyourcolddish,pleaseenjoy.MayIservehotdishesforyounow?OK,please.餐廳服務(wù)常用英語第13頁Sorrytokeepyouwaiting.Thisdishis…為客人上菜Thanks.Sir(Madam).Hereareallyouordered.Pleaseenjoy.餐廳服務(wù)常用英語第14頁為客人餐間服務(wù)Howdoyoulikethefood?Yes,theyarealldelicious.MayIcollecttheuseddishes?Andthisdishfreefromourrestaurantforyou.Hopeyoulikeit.Thanks.Youarewelcom.餐廳服務(wù)常用英語第15頁為客人結(jié)賬CanIhelpyou?/whatcanIdoforyou?Sir,thisisyourbill.

Howwouldyouliketopayforyourbill,bycreditcardorbycash?Pleasesignhere.Iwillpaythebill.Creditcard.餐廳服務(wù)常用英語第16頁Hopeyouhadanicedinner.Thanks.Hopeyouvisitusagain.向客人道別HopeyouhaveagoodtimeduringtheWorldExposition世博會(huì).Thankyou.Bye.Iwillenjoy,thanks.餐廳服務(wù)常用英語第17頁情境2客人進(jìn)入餐廳（未預(yù)定）引領(lǐng)客人就坐請客人就坐（桌面未整理）為客人點(diǎn)菜為客人上菜（需等候）為客人餐間服務(wù)（餐肴味道有問題）為客人結(jié)賬（付現(xiàn)金、需找零）向客人道別餐廳服務(wù)常用英語第18頁客人進(jìn)入餐廳（未預(yù)定）GoodEvening,Sir(Miss\Madam),howmanyofyou?Doyouhaveareservation?Wewillarrangeforyou.Whatwouldyouprefer,somkingornon-smokingarea?GoodEvening.Oneman.Iamafraidnot.NoSmokingarea,thankyou.餐廳服務(wù)常用英語第19頁引領(lǐng)客人就坐Pleasewaitaminute.Yourtablewillbereadysoon.Sorrytokeepyouwaitingforsolong.Pleasefollowme.OK.餐廳服務(wù)常用英語第20頁

Pleasehaveaseat.Whatkindofteadoyouwant?WehaveLongjing,herbaltea,Oolongteaandblacktea.Pleasehavealookatourmenufirst.

請客人就坐Longjingtea.Please.Thanks.餐廳服務(wù)常用英語第21頁

為客人點(diǎn)菜

ExcusemeSir/Ma’am,mayIhaveyourordernow?Sure.IwanttoorderRoastedDuck,TomatoandEggSoupandabowlofSteamedRice.Excuseme,RoastedDuckwillabout40miuntes,isitok?Thewholeduckmaybetoomuch.MayIsuggestahalf?Thankyou.Youaresokind.餐廳服務(wù)常用英語第22頁Wouldyoulikesomedessert?Wehavecheesecake,icecream,chocolatepuddingandjelly果凍.

為客人點(diǎn)菜chocolatepudding.Whatdrinkdoyoulike,wehaveredwine,whitewine,bothwithsweetflavorornot.Doyouhavesoftdrink?Certainly,wehaveFreshWater-melonjuice,Applejuice,Orangejuice.Orangejuice.Thanks.餐廳服務(wù)常用英語第23頁OK,Yourorderis…Wouldyouliketousechopsticksorknifeandfork?為客人點(diǎn)菜Kinfeandfork,please.餐廳服務(wù)常用英語第24頁為客人上菜（需等候）Sorrytokeepyouwaiting.ThisdishisRoastedDuck.Hereareallyouordered.

Pleaseenjoyyourdinner.Thanks.Iamverysorry.Ijusttalktothechef.Yourdishwillbereadysoon.Excuseme,waitress.Pleasequickly.Iwillgobyplane.餐廳服務(wù)常用英語第25頁為客人餐間服務(wù)（餐肴味道有問題）Excuseme,waitress.What‘sthematter,Madam?Iamawfullysorry,Iwillchangeoneforyourightnow.Thesoupistoosalty.Thanks.餐廳服務(wù)常用英語第26頁為客人餐間服務(wù)（餐肴味道有問題）Doyouwantsomethingelsewhenyouarewaiting,asalittlepresentfromourrestaurant？Thanks.Hereisfreefruitfromourrestaurantforyou.Pleaseenjoyit.餐廳服務(wù)常用英語第27頁為客人結(jié)賬（付現(xiàn)金、需找零）CanIhelpyou?/whatcanIdoforyou?Sir,thisisyourbill.

Howwouldyouliketopayforyourbill,bycreditcardorbycash?Iwillpaythebill.Cash.Excuseme,waitress.餐廳服務(wù)常用英語第28頁為客人結(jié)賬（付現(xiàn)金、需找零）Thetotal380RMB.Thankyou.Takeyou400RMB.Pleasewaitaminute.Ma’am.Thisisyourchangeandreceipt.Thanks,butwedon’ttaketipshere.Thisiswhatweshoulddo.20RMBisyourtip.Thankyouforyourgoodservice.餐廳服務(wù)常用英語第29頁向客人道別Goodbye.Welookforwardtoseeingyouagain.EnjoyyourstayinShanghai.Hopeyouhadanicedinner.Thankyouforyourcooperation.Hopeyouprovidegoodsuggestionsforourrestaurant.Yourserviceisnice.Iwillcomeagain.Iwill,thanks.Goodbye.餐廳服務(wù)常用英語第30頁情境3客人進(jìn)入餐廳引領(lǐng)客人就坐請客人就坐為客人點(diǎn)菜(并要求附帶客房服務(wù))為客人上菜為客人餐間服務(wù)(需要分餐服務(wù))為客人結(jié)賬（酒店住客簽單）向客人道別餐廳服務(wù)常用英語第31頁客人進(jìn)入餐廳Goodmorning,Miss,howmanyofyou?Doyouhaveareservation?Goodmorning.Threepeople.Yes.PrivateRoom雅間.餐廳服務(wù)常用英語第32頁P(yáng)leasehaveaseat.Whatkindofteadoyouwant?Ofcourse.Howmanydoyouneed?

請客人就坐Wearenotusedtodrinkingtea.Doyouhavemineralwater?Three,please.餐廳服務(wù)常用英語第33頁P(yáng)leasehavealookatourmenu.I’llreturninafewminutestotakeyourorder.

ExcusemeMiss,Areyoureadytoorder?Yes.WewanttoordercolddishisSlicedBoiledChicken切片雞,hotdishisStir-FriedShelledShrimps炒蝦仁.為客人點(diǎn)菜(客人要求附帶客房服務(wù))餐廳服務(wù)常用英語第34頁為客人點(diǎn)菜(客人要求附帶客房服務(wù))Wewanttoordermore.Couldyourecommendsomespecial?Yes,Miss.Wehaveaverynicevegetabletoday,SauteedSnowPeas炒雪豆withScallion青蔥.Itsoundsgood.I’lltakeit.Wouldyoulikesomestaplefood主食?Towbowlsofnoodles.餐廳服務(wù)常用英語第35頁為客人點(diǎn)菜(客人要求附帶客房服務(wù))Excuseme.WealsoneedRoomService.Certainly,Miss.Couldyoutellmeyourroomnumberandwhatyouwanttoorder?Room908,anAmericanbreakfast.Thanks.Bytheway,pleasesenditbefore10A.M.Wouldyouliketoorderanythingelse?That’senough.餐廳服務(wù)常用英語第36頁OK,Yourorderis…Wouldyouliketousechopsticksorknifeandfork，wettowel/tissue?為客人點(diǎn)菜(客人要求附帶客房服務(wù))Onlyknifeandfork,please.餐廳服務(wù)常用英語第37頁為客人上菜Excuseme.Thisisyourhotdish.It’sourrestaurant’sspecialty-Stir-FriedShelledShrimps,ittastedbetterwithvinegar.Excuseme.Thisisyourcolddishandmineralwater.Pleaseenjoyit.MayIservicehotdishforyounow?

OK.Thanks.Thanks.Ittastesdelicious.餐廳服務(wù)常用英語第38頁為客人餐間服務(wù)(需要分餐服務(wù))Bytheway.Wouldyouliketobeservedseparately?Thanks.It’sagoodidea.YourdishisallhereandtheAmericanBreakfastalsohasbeensenttoRoom908.Pleaseenjoy.餐廳服務(wù)常用英語第39頁WhatcanIdoforyou?Sinceyoustayourhotel,youmaysignyourbill.Pleasegivemeyourkeycard.Iwillpaythebill.Thanks.Hereyouare.Excuseme,waitress.為客人結(jié)賬（酒店住客簽單）Miss,thisisyourbill.Pleasesignthebill.餐廳服務(wù)常用英語第40頁為客人尋找丟失手機(jī)WhatcanIdoforyou?Excuseme,waitress.Ilostmycellphoneinherew