問題解決ProblemSolving中文版

ProblemSolving

Method

問題解決方法Module21問題解決ProblemSolving中文版共12頁，您現(xiàn)在瀏覽的是第1頁!Use8-StepProblemSolvingProcess8個(gè)步驟問題解決方法1.Describeproblem描述問題2.Analyzecurrentresults分析目前的結(jié)果3.PrioritizeParetoPareto要因分析4.Performrootcauseanalysis根本原因分析5.ImplementActivitiesand執(zhí)行措施和對(duì)策Countermeasures6.Evaluateresults評(píng)價(jià)(執(zhí)行后的)效果7.Standardizeimprovements標(biāo)準(zhǔn)改進(jìn)8.Recognizesuccess公布成功結(jié)果2問題解決ProblemSolving中文版共12頁，您現(xiàn)在瀏覽的是第2頁!ProblemSolvingStoryBoard

問題解決告示板問題解決ProblemSolving中文版共12頁，您現(xiàn)在瀏覽的是第3頁!Step2:AnalyzeCurrentResults分析目前結(jié)果Objective:目標(biāo) Toclarifytheproblemstatementbychartingpastandpresentperformanceofthemetricthatdefines“what”willbeacplished對(duì)過去和現(xiàn)在運(yùn)轉(zhuǎn)性能制圖闡明問題，明確要完成什么。

KeyTasks:關(guān)鍵任務(wù)--Collecthistoricalandcurrentperformancedata收集歷史和目前的運(yùn)轉(zhuǎn)數(shù)據(jù) --Identifyperformancegapstotargetandbenchmark --Evaluatetrends評(píng)價(jià)趨勢(shì) --Determineimprovementfocus確定改進(jìn)的焦點(diǎn)BasicTools:基本工具--Runcharts圖表 --Checksheet檢點(diǎn)表 --Histogram柱狀圖 --Brainstorming&Teamwork頭腦風(fēng)暴和團(tuán)隊(duì)合作

4問題解決ProblemSolving中文版共12頁，您現(xiàn)在瀏覽的是第4頁!Step4:PerformRootCauseAnalysis根本原因分析Objective:目標(biāo) Toidentifytheunderlyingcausesoftheproblem識(shí)別問題潛在或根本原因KeyTasks:關(guān)鍵任務(wù)--BrainstormpossiblecausesbasedontheParetoitemsrequirecorrectiveaction頭腦風(fēng)暴 --CategorizecausesusingFishBoneDiagram用魚骨圖對(duì)原因分類 --UseNominalGroupTechniquetoselectthekeycontributorsorconducttrialstodeterminethese --Perform5WhyAnalysistonarrowdownkeycontributorstospecific“errorconditions”實(shí)施5Why分析法減少原因，降低誤差狀態(tài)BasicTools:基本工具--ParetoCharting排列圖 --Brainstorming&Teamwork頭腦風(fēng)暴和團(tuán)隊(duì)合作 --FishBoneDiagram魚骨圖 --Checksheets檢點(diǎn)表 --NominalGroupTechnique名義上的團(tuán)體技術(shù)

6問題解決ProblemSolving中文版共12頁，您現(xiàn)在瀏覽的是第5頁!Step6:EvaluateResults評(píng)價(jià)結(jié)果Objective目標(biāo): DeterminetheimpactofActivitiesandCountermeasuresontheprimarymetric確定采取的行動(dòng)的效果和對(duì)策KeyTasks關(guān)鍵任務(wù):--RepeatthehistoricalrunchartfromStep2重復(fù)第二步中的歷史數(shù)據(jù)的制圖 --Record3monthspriortothestartoftheprojectandupdatetherunchartwithcurrentresultsastheprojectprogresses記錄前3個(gè)月的數(shù)據(jù)，在工程不斷進(jìn)行時(shí)，要更新制圖 --Documentwhencountermeasureswereimplemented執(zhí)行對(duì)策時(shí)要制成文件 --VerifythatimplementedCountermeasuresdoresultintheanticipatedimprovement核實(shí)執(zhí)行的對(duì)策的確起到了預(yù)期改進(jìn)BasicTools基本工作:--Runcharts制作圖表 --Checksheet檢點(diǎn)表 --Histogram柱狀圖 --Brainstorming&Teamwork頭腦風(fēng)暴和團(tuán)隊(duì)合作8問題解決ProblemSolving中文版共12頁，您現(xiàn)在瀏覽的是第6頁!Step8:RecognizeSuccesses公布成功結(jié)果Objective目標(biāo): Torecognizetheeffortsoftheteamandindividualssupportingtheteam承認(rèn)團(tuán)隊(duì)的成就和個(gè)人的貢獻(xiàn)KeyTasks關(guān)鍵任務(wù):--Communicatetheprojectresultsandperformancegainstoawideaudience交流結(jié)果和業(yè)務(wù)目標(biāo)，與更多的人認(rèn)可 --Liststepstakentorecognizethosesupportingtheteam列出那些為團(tuán)隊(duì)貢獻(xiàn)的人 --Documenttherecognitionoftheteammembersforacplishingtheprojectobjectives為完成目標(biāo)的團(tuán)隊(duì)成員記錄在案 --StartAgain!再次啟動(dòng)！BasicTools基本工具:--Brainstorming&Teamwork頭腦風(fēng)暴和團(tuán)隊(duì)合作 --ManageByFactStoryBoard因素告示板管理 --CommunicationMedia溝通媒介10問題解決ProblemSolving中文版共12頁，您現(xiàn)在瀏覽的是第7頁!Step1:DescribetheProblem問題描述Objective:目標(biāo)Clearlydefinethe“what”and“when”byformulatingaastatementidentifyingtheimprovementopportunityandteamobjective非常明確改進(jìn)機(jī)會(huì)和團(tuán)隊(duì)目標(biāo)KeyTasks:關(guān)鍵任務(wù)--Developcharter:畫圖 *Definewho,whenandwhatwillbeacplished

明確有誰完成，什么時(shí)間完成，完成什么 --Maptheexistingprocess繪制工藝過程 --BeginPoster“Storyboard”andElectronic“MBF”

招貼在告示板上BasicTools:基本工具--SiteScoreboard&Scorecards記分板和記分卡 --Brainstorming&Teamwork頭腦風(fēng)暴和團(tuán)隊(duì)合作 --Benchmarking基準(zhǔn)化 --ProcessMapping繪制工藝過程

3問題解決ProblemSolving中文版共12頁，您現(xiàn)在瀏覽的是第8頁!Step3:PrioritizeusingPareto使用排列圖Objective:目標(biāo) Toexplaintheperformancegapbyprioritizingthecontributingcategoriesdirectlyeffectingthemetric

闡釋績(jī)效的差距KeyTasks:關(guān)鍵任務(wù)--Determinegapbetweenexpectedandactualperformanceandthecategoriesthatmakeupthegap

確定期望值和實(shí)際值之間的缺口，明確彌補(bǔ)缺口的類別 --BreakdownthelargestcolumnsonthefirstlevelParetointo2ndand3rdlevelPareto分解層最大的列至第二第三層 --Collectadditionaldataasnecessary需要時(shí)收集其它數(shù)據(jù) --CalculatehowmanyParetoitemsrequirecorrectiveactiontoreachthetargetedobjective計(jì)算有多少排列圖項(xiàng)要糾正措施來達(dá)到預(yù)定目標(biāo)

BasicTools:主要工具--ParetoCharting排列圖 --Checksheets檢點(diǎn)表 --Brainstorming&Teamwork頭腦風(fēng)暴和團(tuán)隊(duì)合作

5問題解決ProblemSolving中文版共12頁，您現(xiàn)在瀏覽的是第9頁!Step5:ImplementActivities&Countermeasures采取行動(dòng)和執(zhí)行對(duì)策Objective:目標(biāo) Todocumentworkdonetounderstanderrorconditions(Activities)做文檔過程理解誤差andcorrectiveactionsimplementedtoeliminatethoseerrorconditions(Countermeasures)執(zhí)行糾正措施來減少誤差情形KeyTasks關(guān)鍵任務(wù):--Listactivitiesneededtopletesteps1-4,captureallitemsthataddressrootcausesidentifiedinstep4列出1-4步驟中的工作活動(dòng)，找出根本原因 --Testwhethertheactivitieshaveaneffectontheerrorconditions檢驗(yàn)行動(dòng)是否真的有效減少誤差 --Implementcountermeasuresthatprovetodirectlyandpositivelyeffecttheerrorcondition執(zhí)行直接有效減少誤差條件的對(duì)策

BasicTools:基本工具--FishBoneDiagramand5WhyAnalysis魚骨圖和5why分析法 --NominalGroupTechnique小組技術(shù)

7問題解決ProblemSolving中文版共12頁，您現(xiàn)在瀏覽的是第10頁!Step7:StandardizeImprovements標(biāo)準(zhǔn)改進(jìn)Objective目標(biāo): Makesuretheimprovementsareproperlycontrolledandsustainedovertime確定改進(jìn)受到控制，并且不斷維持著KeyTasks關(guān)鍵任務(wù):--Liststepstakentocontroleachindividualcountermeasure列出控制每個(gè)對(duì)策的步驟 --Documentnewmethods,equipmentorprocessesinthequalitysystem質(zhì)量系統(tǒng)中新方法新設(shè)備新工藝要成文。 --Publicizeandspread