IATF169492016自評(píng)、準(zhǔn)備程度評(píng)審問卷

IATF16949:2016Self-assessment/readinessreviewquestionnaireIATF16949:2016自評(píng)/準(zhǔn)備程度評(píng)審問卷HowreadyareyouforIATF16949:2016?IATF16949:2016istheglobaltechnicalspecificationandqualitymanagementstandardfortheautomotiveindustry.ItisdesignedtobeusedinconjunctionwithISO9001:2015andcontainssupplementalrequirementsspecifictotheautomotiveindustryratherthanbeingastandaloneQualityManagementSystem(QMS).IATF16949:2016是針對(duì)汽車行業(yè)的全球技術(shù)規(guī)范和質(zhì)量管理標(biāo)準(zhǔn)。IATF16949:2016并非是一項(xiàng)獨(dú)立的質(zhì)量管理標(biāo)準(zhǔn)，而是作為ISO9001:2015的補(bǔ)充，與該標(biāo)準(zhǔn)結(jié)合實(shí)施。IATF16949:2016outlineseverythingyouneedtoknowaboutachievingbestpracticewhendesigning,developing,manufacturing,installingorservicingautomotiveproducts.當(dāng)設(shè)計(jì)、開發(fā)、生產(chǎn)，安裝或服務(wù)汽車件時(shí)，IATF16949:2016概括了所有你需要了解的關(guān)于達(dá)成最佳實(shí)踐的方法。Changestothestandard關(guān)于標(biāo)準(zhǔn)的變更PublishedOctober1,2016,IATF16949,thenewversionnotonlyrespondstodemandsfromthemarketplace,butitalsohasanincreasedfocusoncontextoftheorganization,risk-basedthinking,enhancedleadershipresponsibilitiesandanewstructure,whichisalignedwithotherISOstandards.IATF169492016101日，新版本不僅來自于市場(chǎng)的響應(yīng)需求，而且也增強(qiáng)關(guān)注于組織環(huán)境，基于風(fēng)險(xiǎn)的思考，加強(qiáng)領(lǐng)導(dǎo)職責(zé)和一個(gè)新的標(biāo)準(zhǔn)結(jié)構(gòu)，ISO標(biāo)準(zhǔn)保持一致。NewISOstandards,includingISO9001,nowfollowacommonstructureandcommonterms,knownasAnnexSL,makingiteasiertointegratenumerousbestpracticemanagementsystems,suchasISO14001andISO/IEC27001.ISOISO9001SL,使其更容易整合許多最佳實(shí)踐管理體系,ISO14001ISO/IEC27001。ThebenefitsofIATF16949:2016IATF16949的益處Thisnewstandardwillhelpyouto新標(biāo)準(zhǔn)將幫助你:Getrecognizedasaworld-classautomotivesupplier作為世界級(jí)汽車供應(yīng)商得到認(rèn)可Integratewithothermanagementsystemstandards與其他管理體系標(biāo)準(zhǔn)結(jié)合Bringqualityandcontinualimprovementtotheheartoftheorganization帶來質(zhì)量和持續(xù)改進(jìn)至組織核心Increaseinvolvementofyourleadershipteam增加你的領(lǐng)導(dǎo)團(tuán)隊(duì)參與Mitigateriskandimproveopportunitymanagementwithagreaterapplicationofrisk-basedthinking通過更廣泛風(fēng)險(xiǎn)思維的應(yīng)用以減輕風(fēng)險(xiǎn)并改進(jìn)機(jī)遇管理.IATF16949transitionIATF16949轉(zhuǎn)版BSIisheretoassistyoutomakeyourtransitionassmoothaspossible.WeoffertrainingtothenewIATFstandardinavarietyofformats,includingwebinarsandlocalpublictrainingcoursesincludingahalf-daySeniorManagementBriefingandatwo-dayIATF16949Transitiontrainingcourse.Youcanfindoutmoreabouttheseat.BSI輔助你讓你的轉(zhuǎn)版盡可能平穩(wěn)。我們通過各種形式培訓(xùn)新的IATF16949S標(biāo)準(zhǔn)，包括短視頻，在線研討會(huì)和當(dāng)?shù)毓_培訓(xùn)課包括半天的高層管理概述和一個(gè)兩天的IATF16949轉(zhuǎn)換培訓(xùn)課程。您能夠在發(fā)現(xiàn)的更多的學(xué)習(xí)機(jī)會(huì).Inaddition,wehaveproducedarangeofsupportmaterialthatcanhelpyoutounderstandthechanges:另外,我們已經(jīng)創(chuàng)作了大量的支持資料來幫助您了解IATF16949的變化IATF16949:2016CEOBriefingIATF16949CEO概述IATF16949:2016FrequentlyAskedQuestions(FAQ’s)IATF16949:2016常見問題解答IATF16949:2016TransitionGuideIATF16949:2016轉(zhuǎn)換指南Thereareimportantmilestonesyouneedtokeepinmindasyouplanyourtransition.當(dāng)您計(jì)劃實(shí)施您的轉(zhuǎn)版時(shí)需要牢記這些重要的時(shí)間表：October1,2017–Allaudits(recertification,surveillance)afterthisdatewillbetothenewstandard,IATF16949:2016.2017-10-1---在之后日期所有審核（再審核、監(jiān)督審核）IATF16949:2016。May15,2018–ToensuretimetocloseanyNCRandfulltechnicalreview,BSIisrequiringthatalltransitionauditsbecompletedbythisdate2018-5-15 NCR和完整的技術(shù)評(píng)審，BSI要求所有轉(zhuǎn)版審核在此日期前已完成。September14,2018–AllremainingcertificationstoISO/TS16949:2009willbecomeinvalidafterthisdate.AnewcertificationtoIATF16949:2016afterthisdatewillrequirefullStage1andStage2audits2018-9-14 ISO/TS16949:200912IATF16949:2016新認(rèn)證Pleasevisitourwebsiteformoreinformation:/en-GB/iatf-16949-automotive/IATF16949:2016Transitionself-assessmentquestionnaireInstructions:PleasecompletethehighlightedareaspriortotheplannedDocumentationReviewassessment.在非現(xiàn)場(chǎng)轉(zhuǎn)版文件評(píng)審和接下來現(xiàn)場(chǎng)轉(zhuǎn)版審核前，請(qǐng)完成表格高亮區(qū)域Pleasesubmitthecompletedself-assessment/readinessreviewquestionnairetoyourBSILeadAuditor請(qǐng)?zhí)峤煌瓿傻淖栽u(píng)/BSI主審核員Youmayusethecolumnsfor“Plannedcompletiondate”and“Responsibility”todevelopyourplanforupgradingyourQMStotherequirementsofIATF16949:2016IATF16949:2016要求的計(jì)劃AllotherareasoftheSelf-assessment/readinessreviewquestionnairearerequiredtobecompletedbyBSI’sLeadAuditortoconfirmtheeffectiveimplementationoftheIATF16949:2016AutomotiveQualityManagementSystem自評(píng)/BSI主審核員完成，以確認(rèn)IATF16949:2016汽車質(zhì)量管理體系的有效實(shí)施TheLeadAuditorshallsigntheappropriatesectionsattheendofthisdocumenttoindicatewhethertheorganizationis“Ready”or“NotReady”fortheTransitionAuditOff-sitedocumentationreview).主任審核員應(yīng)在本文結(jié)尾處適當(dāng)位置簽字表明組織準(zhǔn)備好或未準(zhǔn)備好進(jìn)行轉(zhuǎn)版審核(非現(xiàn)場(chǎng)文件評(píng)審)Thisself-assessmentquestionnaireshallbesubmittedbytheBSILeadAuditorwiththeDocumentationReviewassessmentreportasoneoftherecordsoftheorganization’stransitiontoIATF16949.本BSIIATF16949的記錄Organizationname組織名稱:Organizationaddress組織地址:Numberofpersonnel人員數(shù)量:1stshift:2ndshift:3rdshift:Temp:Part-time:TotalAverageDailyworkers:Isthisasitewithanextendedmanufacturingapproval本制造現(xiàn)場(chǎng)是否有被批準(zhǔn)的延伸制造現(xiàn)場(chǎng):Othersitesifacorporateauditapproachsite如果是集團(tuán)審核方案制造現(xiàn)場(chǎng),請(qǐng)列出其它制造現(xiàn)場(chǎng):Remotesupportfunctionsandactivities外部支持功能和活動(dòng)(如果有):Managementcontact管理層聯(lián)系人:NameandrevisionstatusofQMSdocumentation質(zhì)量管理體系文件名稱和版本:CurrentISO/TScertificationnumber(IATF&BSI)目前的ISO/TS證書號(hào)(IATF和BSI的)(如有):Off-sitedocumentationreviewdate(deskaudit)(非現(xiàn)場(chǎng)文件評(píng)審日期)(適用于轉(zhuǎn)換審核):Plannedtransitiondates(on-site)計(jì)劃的(制造現(xiàn)場(chǎng))轉(zhuǎn)換日期:Leadauditor/auditteam審核組長(zhǎng)/審核組成員:Scopeofregistration認(rèn)證范圍:IATF16949:2016Productdesign(8.3)exclusionjustificationIATF16949產(chǎn)品設(shè)計(jì)(8.3)刪減的合理說明(如適用):Note:iftheproductdesignisexcludedpleasestatejustificationhereTheintervalbetweenyourself-assessmentandthetransitionauditshouldnotexceed90days自評(píng)和轉(zhuǎn)換審核的間隔時(shí)間應(yīng)該不超過90天Question/Requirement問題/要求Levelofprogress進(jìn)展程度0=NotStarted5=CompletedImplementedQMSrelatedtorequirement量管理體系過程(ProcessName)Plannedcompletiondate計(jì)劃完成的日期Responsibility負(fù)責(zé)人Referencedocument參考文件(Name/Rev.Level)and/orRecords（名稱/版本.等級(jí)）BSI’sleadauditorreviewandcommentsBSI主任審核員評(píng)審和注釋0=未開始5=完成并實(shí)施(過程名稱)和/或記錄注:需提交相關(guān)的文件和已實(shí)施的證據(jù)Verifiableinformationindicatingunderstandingtheorganizationanditscontext(4.1)可證實(shí)的表明理解組織及其環(huán)境的信息(4.1)InformationindicatingverificationofInterestedpartiesandtheirrequirements(4.2)顯示確認(rèn)相關(guān)方及其要求的信息(4.2)ProofthatthescopeoftheQMSincludesapplicableremotesupportfunctionsandcustomerspecificrequirements.Also,ifproductdesignisexcluded,hasjustificationbeendocumentedinQMS?(4.3)質(zhì)量管理體系范圍包括了適用的外部支持功能和顧客特定要求的證據(jù).另外,如果刪減了產(chǎn)品設(shè)計(jì),刪減理由已在QMS形成文件嗎?(4.3)QMSdocumentation(7.5.1):Examples:Processmap(orequivalent)Processdescriptions&interactionsQualitypolicyQualityobjectivesPlanningofchangesOtherdocumentation(asappropriate)Includes4.4,5.2.1,6.2and6.3質(zhì)量管理體系文件(7.5.1):例如:-過程流程圖（或等效）-過程描述及相互作用-質(zhì)量方針-質(zhì)量目標(biāo)-變更的策劃-其他文件（如適用）包括4.4,5.2.1,6.2and6.3ALLProductsafety():Verifiableinformationthatadocumentedprocesshasbeenimplementedrelatedtothemanagementofproduct-safetyrelatedproductsandmanufacturingprocesses.Note–“NA”isnotanoption():可證實(shí)的信息表明已實(shí)施一個(gè)關(guān)于產(chǎn)品安全有關(guān)的產(chǎn)品和制造過程的管理的形成文件的過程。注：“NA”不是一個(gè)選項(xiàng)Verifiableproofofleadershipandcommitment(5.1)領(lǐng)導(dǎo)作用與承諾的可證實(shí)的證明（5.1）Proofcorporateresponsibilitypolicies,havebeendefinedandimplemented.()公司責(zé)任方針已得到規(guī)定和實(shí)施的證明()VerificationthatprocessownershavebeenidentifiedforallQMSprocessesincludingsupportprocesses.()確認(rèn)已識(shí)別所有質(zhì)量管理體系過程包括支持過程的過程擁有者()Organizationalroles,responsibilitiesandauthorities(5.3.1)areassignedanddocumented.組織的作用，職責(zé)和權(quán)限(5.3.1)已指派和形成文件Verifiableinformationofrisk-basedthinkingandevidenceofActionstoaddressrisksandopportunities(6.1).Riskanalysistoincludeappropriateinputsandoutputsisdocumented.()可證實(shí)的基于風(fēng)險(xiǎn)的思維的信息,及風(fēng)險(xiǎn)和機(jī)遇應(yīng)對(duì)措施的證據(jù)(6.1)。風(fēng)險(xiǎn)分析包括適當(dāng)?shù)妮斎牒洼敵霾⒈晃募?)Proofthatapreventiveactionprocessexistswhichlessenstheimpactofnegativeeffectsofrisk.()存在一個(gè)用于減少風(fēng)險(xiǎn)負(fù)面影響的預(yù)防措施的過程的證據(jù)()Proofthatexpandedcontingencyplanninghasoccurred()擴(kuò)展的應(yīng)急計(jì)劃已發(fā)生的證據(jù)()Proofthatincreasedplant,facilityandequipmentplanninghasoccurred,includingriskanalysis,manufacturingfeasibilityandcapacityplanning()增加的工廠，設(shè)施及設(shè)備策劃已發(fā)生的證據(jù)，包括風(fēng)險(xiǎn)分析，制造可行性及產(chǎn)能策劃()Verificationofexpandedexpectationsforcalibration/verificationrecordshavebeenmet.(.1)確認(rèn)全部校準(zhǔn)/驗(yàn)證記錄的要求已得到滿足(.1)Demonstrationoforganizationalknowledge(7.1.6)management.組織知識(shí)(7.1.6)管理的證明.Evidenceofinternalauditors’competencyiscapturedwithintheQMSandimplemented.(7.2.3)內(nèi)審員的能力在QMS中被識(shí)別并被實(shí)施的證據(jù)。(7.2.3)Verifiableinformationthatsecond-partyauditorcompetencyrequirementshavebeensatisfied.(7.2.4)第二審核員能力要求已被滿足的可證實(shí)的信息，(7.2.4)Verificationthatdocumentationisavailablerelatedtoemployeeawareness,motivationandempowerment(7.3.1&7.3.2)確認(rèn)可獲得關(guān)于員工意識(shí),激勵(lì)和授權(quán)的文件化信息(7.3.1&7.3.2)ConfirmationthatadocumentwascreatedtocrossreferencecoverageofapplicablecustomerspecificrequirementswithinQMS.(d)確認(rèn)已建立一份文件以說明顧客特定要求和質(zhì)量管理體系要求的相互引用(d)Indicationsthatexpandedmanufacturingfeasibilityanalysisrequirementsarebeingmet.(.3)擴(kuò)展的制造可行性分析要求被持續(xù)滿足的證據(jù)(.3)Evidencethatthedesignanddevelopmentprocess(asitappliestoproductandmanufacturingprocessdesign)isdocumented.()設(shè)計(jì)和開發(fā)過程（當(dāng)它適用于產(chǎn)品和制造過程設(shè)計(jì)）文件化的證據(jù)()Verifiableinformationthattheexpandedcriteriafordesignanddevelopmentplanninghasbeenincorporatedwithintheorganization’sapproach()針對(duì)設(shè)計(jì)和開發(fā)策劃擴(kuò)展的準(zhǔn)則已涵蓋在組織的方法中的可證實(shí)的信息()Confirmationthattheorganizationutilizesanappropriateprocessforqualityassuranceasitrelatestoproductswithinternallydevelopedembeddedsoftware.()確認(rèn)組織利用一個(gè)質(zhì)量保證的適當(dāng)過程，用于其帶有內(nèi)部開發(fā)的嵌入式軟件的產(chǎn)品()Confirmationthattheexpandedcriteriaforproductdesigninputshasbeenincorporatedwithintheorganization’sapproach()確認(rèn)針對(duì)產(chǎn)品設(shè)計(jì)輸入的擴(kuò)展的準(zhǔn)則已涵蓋在組織的方法中()Proofthattheexpandedcriteriaformanufacturingprocessdesigninputshasbeenincorporatedwithintheorganizationsapproach()針對(duì)制造過程設(shè)計(jì)輸入的擴(kuò)展的準(zhǔn)則已涵蓋在組織方法中的證明()Verifiableinformationthattheprocessformanagingspecialcharacteristicshasbeendocumentedandimplemented.()管理特殊特性的過程已被文件化并實(shí)施的可證實(shí)的信息()Proofthattheexpandedcriteriafordesignanddevelopmentoutputshavebeenincorporatedwithintheorganization’sapproach()針對(duì)設(shè)計(jì)和開發(fā)輸出的擴(kuò)展的準(zhǔn)則已涵蓋在組織方法中的證據(jù)()Proofthattheexpandedcriteriaformanufacturingprocessdesignoutputshavebeenincorporatedwithintheorganization’sapproach()針對(duì)制造過程設(shè)計(jì)輸出的擴(kuò)展的準(zhǔn)則已涵蓋在組織方法的證明(()Verifiableinformationthattheexpandedcriteriaformanagingdesignanddevelopmentchangeshavebeenincorporatedwithintheorganization’sapproach(8.3.6)針對(duì)管理設(shè)計(jì)和開發(fā)變更的擴(kuò)展的準(zhǔn)則已涵蓋在組織方法的可證實(shí)的信息(8.3.6)Proofthatadocumentedsupplierselectionprocesshasbeendefinedandimplemented.()一個(gè)文件化的供應(yīng)商選擇過程已被定義和實(shí)施的證明()Verifiableinformationthatadocumentedprocessforanoutsourceprocesscontrolhasbeendefinedandimplemented.()針對(duì)外包過程控制已定義和實(shí)施一個(gè)文件化過程的可證實(shí)的信息()Proofthatadocumentedprocessformeetingstatutoryandregulatoryrequirementshasbeendefinedandimplemented.()滿足法律法規(guī)要求的一個(gè)化文件化過程已被定義和實(shí)施的證明()Proofthattheorganizationrequiressuppliersofembeddedsoftwaretoimplementandmaintainaprocessforsoftwarequalityassurancefortheirproducts.(.1)組織要求嵌入式軟件供應(yīng)商為其產(chǎn)品實(shí)施并保持一個(gè)軟件質(zhì)量保證過程的證明(.1)Theprocessforsuppliermonitoringhasbeendocumentedandcanbeverified.()供應(yīng)商監(jiān)控過程已文件化并且能夠驗(yàn)證()Proofthattheorganizationutilizesanappropriatesecondpartyauditapproachwithinitssuppliermanagementprocess.(.1)組織在其管理過程中使用一個(gè)適當(dāng)?shù)牡诙綄徍朔椒ǖ淖C明(.1)Confirmationthatsupplierdevelopmentactivitiesandexpectationsaredeterminedbasedonperformanceandrisk.()確認(rèn)基于績(jī)效和風(fēng)險(xiǎn)來確定供應(yīng)商開發(fā)活動(dòng)和期望()Evidencethatkeyinformationisbeingcascadeddownthesupplychaintopointofmanufacture()向供應(yīng)商傳達(dá)的關(guān)鍵信息正在沿著供應(yīng)鏈直至制造的證明()Demonstrationthattheexpandedcriteriaforcontrolofproductionandserviceprovisionhavebeenincorporatedwithintheorganization’sapproach(8.5.1).針對(duì)生產(chǎn)和服務(wù)提供的控制的擴(kuò)展準(zhǔn)則已涵蓋在組織的方法中的證明(8.5.1).Proofthattheexpandedcriteriaforcontrolplanshavebeenincorporatedwithintheorganization’sapproach()針對(duì)控制計(jì)劃的擴(kuò)展的準(zhǔn)則已涵蓋在組織方法中的證據(jù)()Evidencethattheelevatedcriteriaforverificationofjobset-upshavebeenincorporatedwithintheorganization’sapproach()針對(duì)作業(yè)準(zhǔn)備的驗(yàn)證的提升的準(zhǔn)則已涵蓋在在組織方法中的證明()Proofthatthenewrequirementofverificationaftershutdownhasbeenimplemented.()停工后的驗(yàn)證新要求已實(shí)施的證明()Proofthattheexpandedcriteriafortotalproductivemaintenancehavebeenincorporatedwithintheorganization’sapproach().全面生產(chǎn)維護(hù)的擴(kuò)展的準(zhǔn)則已涵蓋在組織方法中的證明().Proofthattheproductionschedulingactivitiesincludetheaddedrelevantplanninginformation()生產(chǎn)排程活動(dòng)包括增加相關(guān)計(jì)劃信息的證明()Robustidentificationandtraceabilitypracticestosupportindustryrequirementscanbedemonstrated,includinganalysisofrequirementsandtraceabilityplansdevelopedbasedonrisk.()穩(wěn)健的標(biāo)識(shí)和可追溯性實(shí)踐能夠被證明，以支持行業(yè)要求,包括基于風(fēng)險(xiǎn)的需求分析和追溯性計(jì)劃開發(fā)。()Proofthattheexpandedcriteriaforcontrolofchangeshavebeenincorporatedwithintheorganization’sapproach()針對(duì)變更控制擴(kuò)展準(zhǔn)則已涵蓋在組織方法中的證明()Confirmationthattemporarychangeofprocesscontrolswithinthequalitymanagementsystemhavebeenimplemented(.1)確認(rèn)過程控制的臨時(shí)更改過程在質(zhì)量管理體系中已實(shí)施(.1)Proofofstatutoryandregulatoryconformityforexternallyprovidedprocesses,productsandservicesincountryofmanufactureanddestination(8.6.5).針對(duì)外部提供的過程、產(chǎn)品和服務(wù)符合制造國(guó)以及目的國(guó)的法律法律符合性的證明(8.6.5).Verifiableinformationthattheexpandedcriteriaforcontrolofreworkedproducthavebeenincorporatedwithintheorganization’sapproach().針對(duì)返工產(chǎn)品的控制的擴(kuò)展準(zhǔn)則已涵蓋在組織方法中的可證實(shí)的信息().Proofthattheexpandedcriteriaforcontrolofrepairedproducthavebeenincorporatedwithintheorganization’sapproach().針對(duì)返修產(chǎn)品的控制的擴(kuò)展準(zhǔn)則已涵蓋在組織方法中的證明()Demonstrableproofthattheexpandedcriteriafornonconformingproductdispositionhavebeenincorporatedwithintheorganization’sapproach().針不合格品處置的擴(kuò)展準(zhǔn)則已涵蓋在組織方法中的可論證的證據(jù)().Proofthatcustomersatisfactionindicatorsincludeafocusonwarrantyandperiodicmonitoring()顧客滿意績(jī)效指標(biāo)包括一個(gè)關(guān)注于保修和定期監(jiān)控的證明()Evidencethatanalysisandevaluationadditionalexpectationsarebeingmet(9.1.3&)分析和評(píng)價(jià)的額外期望得到滿足的證據(jù)(9.1.3&)Proofthattheinternalauditprogramfollowsarisk-basedapproachfortheentireorganizationandhasbeenupdatedtoconsidernewspecificrequirements.(9.2.2)內(nèi)部審核方案遵循于運(yùn)用于整個(gè)組織的基于風(fēng)險(xiǎn)的方法，同時(shí)已被更新以考慮新的顧客特定要求的證明(9.2.2)Proofthattheexpandedcriteriaformanagementreviewhasbeenincorporatedwithintheorganization’sapproach(9.3).針對(duì)管理評(píng)審的擴(kuò)展的準(zhǔn)則已涵蓋在組織方法中的證明(9.3).Proofthattheexpandedcriteriaforproblemsolvinghavebeenincorporatedwithintheorganization’sapproach(10.2.3).針對(duì)問題解決的擴(kuò)展的準(zhǔn)則已涵蓋在組織方法中的證明(10.2.3).Theexpandedcriteriaforerrorproofingapplicationandcontrolhavebeenincorporatedwithintheorganization’sapproachcanbedemonstrated(10.2.4).針對(duì)防錯(cuò)應(yīng)用和控制的擴(kuò)展的準(zhǔn)則已涵蓋在組織方法中的證明（10.2.4）Proofthatthenewcriteriaforwarrantymanagementsystemshavebeenincorporatedwithintheorganization’sapproach(10.2.5).針對(duì)保修管理體系的新準(zhǔn)則已涵蓋在組織方法中的證明(10.2.5).Thenewcriteriaforcustomercomplaintsandfieldfailureanalysis(embeddedsoftware)havebeenincorporatedwithintheorganization’sapproachandcanbeverified.(10.2.6).針對(duì)顧客投訴和使用現(xiàn)場(chǎng)失效試驗(yàn)分析的新準(zhǔn)則已涵蓋在組織方法中的證明(10.2.6)Proofthatthecontinualimprovementsadditionalexpectationsarebeingmet(10.3.1)持續(xù)改進(jìn)額外期望得到滿足的證據(jù)(10.3.