團(tuán)隊(duì)合作知識培訓(xùn)教材

團(tuán)隊(duì)合作培訓(xùn)目的Objectivesofthemodule在此次培訓(xùn)結(jié)束時(shí)你將：Uponcompletionofthismodule:

識別一群人和一個團(tuán)隊(duì)的不同之處

Youwillrecognizethedifferencesbetweenagroupandateam;

懂得和分析團(tuán)隊(duì)的成長發(fā)展階段Youwillknowandanalyzethetraininganddevelopmentstagesoftheteam;識別高效率團(tuán)隊(duì)的主要特點(diǎn)Youwillidentifytheprincipalcharacteristicsofaneffective

team;懂得團(tuán)隊(duì)領(lǐng)導(dǎo)的角色Youwillbeabletodescribethemanager’sroleintheteam;實(shí)踐團(tuán)隊(duì)合作Youwillpracticeteamwork;懂得支持團(tuán)隊(duì)合作的技巧Youaregoingtoidentifythetechniquesforfacilitatingateam.團(tuán)隊(duì)的定義Whatisateam?團(tuán)隊(duì)發(fā)展階段Phasesofteamdevelopment團(tuán)隊(duì)業(yè)績Teamperformance團(tuán)隊(duì)領(lǐng)導(dǎo)的角色Manager’sroleinateam團(tuán)隊(duì)合作總結(jié)Summaryonteamwork你對此次培訓(xùn)的期望？Whatareyourexpectationsforthismodule?

學(xué)員對此次培訓(xùn)的期望Expectationsoftheparticipants?領(lǐng)導(dǎo)團(tuán)隊(duì)Abilitytoleadateam;

接納他人Opennesstowardothers發(fā)展員工Developingpeople目標(biāo)能力Targetcompetenciesofthismodule團(tuán)隊(duì)合作

Teamwork

Sequence1:

團(tuán)隊(duì)的定義

Whatisateam為什么稱下列為“團(tuán)隊(duì)”？

-外科手術(shù)組

-生產(chǎn)團(tuán)隊(duì)

-救援隊(duì)

-治安隊(duì)

-電視組

-項(xiàng)目組…為什么是團(tuán)隊(duì)而非一群人?它們有什么共同點(diǎn)呢？一群人團(tuán)隊(duì)相同的目標(biāo)Commongoal相互關(guān)聯(lián)Interdependence做出承諾Committment負(fù)責(zé)Responsibility關(guān)鍵詞Keywords人們有相同的目標(biāo)或愿意一起工作隊(duì)員們懂得他們相互依存來取得團(tuán)隊(duì)的目標(biāo)隊(duì)員有信心來做出有效的統(tǒng)一的決定全體隊(duì)員要取得優(yōu)異的成績必須對大家負(fù)責(zé)領(lǐng)導(dǎo)很強(qiáng)或很弱個人的職責(zé)個人結(jié)果對公共同的目標(biāo)不做承諾沒有時(shí)間限制無規(guī)則/無序的合作溝通不必是直接的和經(jīng)常的隊(duì)員實(shí)踐并直接有效地溝通一定數(shù)量的人，有一個共同目標(biāo)，愿意一起工作，平衡集體和個人利益Aspecificnumberofpersonswhohaveacommongoalandwhoaremotivatedtoworktogether,withabalancebetweenthecollectiveinterestandindividualinterests.各個隊(duì)員之間相互聯(lián)系和互動協(xié)作Connectionsandinteractionbetweentheteammembers什么是團(tuán)隊(duì)Whatisateam?各個隊(duì)員組成團(tuán)隊(duì)Theindividualstatusoftheteammembers各自分工Performingindividualtasks團(tuán)隊(duì)像一輛自行車Ateamislikeabicycle朝著同一目標(biāo)方向一起努力Worktogetherinonedirectiontoreachthetarget一定數(shù)量的人朝著同一個目標(biāo)愿意達(dá)到這個目標(biāo)有各自不同的分工有組織的運(yùn)行

協(xié)同行動接收領(lǐng)導(dǎo)協(xié)調(diào)行動相同的目標(biāo)各有分工有組織協(xié)調(diào)愿意為一個目標(biāo)在一起工作接受領(lǐng)導(dǎo)一定數(shù)量的人什么是團(tuán)隊(duì)Whatisateam?團(tuán)隊(duì)合作TeamworkSequence2:團(tuán)隊(duì)發(fā)展階階段Thestagesofteamdevelopment3人團(tuán)隊(duì)：團(tuán)隊(duì)大小對對團(tuán)隊(duì)運(yùn)作作的影響對于準(zhǔn)確處處理問題，，僅有一個個正確的解解決方案時(shí)時(shí)很有效需要領(lǐng)導(dǎo)結(jié)結(jié)構(gòu)、有力力的規(guī)則、、正式的組組織和檢查查結(jié)構(gòu)6人以下團(tuán)隊(duì)隊(duì)：交流多且有有效。便于于每位成員員表達(dá)思想想，分工自自然，不會會損害整體利利益和目標(biāo)標(biāo)。相互幫幫助，人員員組織相對對自然。6-12人團(tuán)隊(duì)：12人以上團(tuán)隊(duì)隊(duì)：有相互關(guān)系系的規(guī)定，，花時(shí)間在在糾正有損損的行動上上。內(nèi)部會形成成一些小幫幫派，小幫幫派之間可可能發(fā)生沖沖突。容易忽略整整體目標(biāo)。。需要經(jīng)常常糾偏。團(tuán)隊(duì)成員愿愿意共同協(xié)作團(tuán)隊(duì)的的自治治團(tuán)隊(duì)的的自治治由以以下兩兩個因因素確確定：：團(tuán)隊(duì)成成員懂得如如何共共同協(xié)協(xié)作團(tuán)隊(duì)成成員知知道如如何與與他們們的管管理者者一起起工作作，并且，，和該該領(lǐng)導(dǎo)導(dǎo)一起起工作作他們們有動動力。。4到6人的團(tuán)團(tuán)隊(duì)：：團(tuán)隊(duì)的的自治治團(tuán)隊(duì)大大小對對團(tuán)隊(duì)隊(duì)自治治的影影響：：某些自自主-自治的的人會會帶動動團(tuán)隊(duì)隊(duì)向上上那些自自主-自治性性較差差的人人可能能會向向下拖拖累團(tuán)團(tuán)隊(duì)的的自治治大于12人的團(tuán)團(tuán)隊(duì)：：1234形成沖突正常業(yè)績領(lǐng)導(dǎo)團(tuán)隊(duì)分分享團(tuán)隊(duì)發(fā)發(fā)展的的關(guān)鍵鍵階段段12341.形成對領(lǐng)導(dǎo)導(dǎo)有強(qiáng)強(qiáng)烈依依賴性性很少溝溝通沒有分分享目目標(biāo)、、工作作和規(guī)規(guī)則很少集集體決決策2.沖突遇到問問題發(fā)發(fā)生沖沖突很少傾傾聽有非正正式小小團(tuán)伙伙違反規(guī)規(guī)則可能放放棄、、灰心心喪氣氣3.正?；瘜δ繕?biāo)標(biāo)和規(guī)規(guī)則有有共識識表揚(yáng)和和認(rèn)可可貢獻(xiàn)獻(xiàn)集體合合作處處理問問題良好的的氛圍圍和溝溝通4.績效分享任任務(wù)能自己己解決決問題題合作自自然每位成成員工工作投投入團(tuán)隊(duì)發(fā)發(fā)展的的關(guān)鍵鍵階段段領(lǐng)導(dǎo)團(tuán)隊(duì)分分享分享任任務(wù)方向，，目標(biāo)標(biāo)…合適的的行為為傾聽，，思考考，回回應(yīng)，，發(fā)展…互相了了解角色互互補(bǔ)團(tuán)隊(duì)信信任分享團(tuán)團(tuán)隊(duì)運(yùn)運(yùn)行規(guī)規(guī)則會議，，決定定，信息，，矛盾盾,…團(tuán)隊(duì)存存在的的基礎(chǔ)礎(chǔ)共同確確定任任務(wù)和和目標(biāo)標(biāo)賞識成成功共同確確定有有效運(yùn)運(yùn)行規(guī)規(guī)則，，相互互尊重重、發(fā)發(fā)展共同行動,融洽氣氛組織融入,相互了解對對方的角色色和期望促進(jìn)交流，，改進(jìn)溝通方方式如何使得團(tuán)團(tuán)隊(duì)發(fā)展分享任務(wù)方向，目標(biāo)標(biāo)…分享團(tuán)隊(duì)運(yùn)運(yùn)行規(guī)則會議，決定定，信息，矛盾盾,…合適的行為為傾聽，思考考，回應(yīng)，，發(fā)展…互相了解角色互補(bǔ)團(tuán)隊(duì)信任團(tuán)隊(duì)發(fā)展階階段Thestagesofteamdevelopment練習(xí)Exercise?什么使得團(tuán)團(tuán)隊(duì)凝聚：：相互信任任，信任團(tuán)團(tuán)隊(duì)Whatmakestheteamcohesive:eachperson’strustintheothersandintheabilityoftheteamasawhole:互利Feelingofmutualbenefit尊重個人特特點(diǎn)Respectforthemembers’identities反饋Feedback共同語言Commonlanguage如何使得團(tuán)隊(duì)隊(duì)凝聚在一起起Stickingtogetherasateam在團(tuán)隊(duì)內(nèi)部，，當(dāng)…時(shí)可以加強(qiáng)團(tuán)團(tuán)隊(duì)的互信Withintheteam,trustisreinforcedwhen:團(tuán)隊(duì)成員間的的頻繁溝通thereisfrequentcommunicationbetweentheteammembers對信息進(jìn)行合合適的分類和和定義好格式式themessagesareproperlyclassifiedandformulated正確地定義義任務(wù)、角角色以及責(zé)責(zé)任tasks,rolesandresponsibilitiesarecorrectlydefined團(tuán)隊(duì)成員遵遵守時(shí)限和和承諾theteammembersrespectdeadlinesandcommitments積極上進(jìn)的的環(huán)境theenvironmentispositive相互幫助colleagueshelpeachother清楚地識別別員工個人人和集體的的期望theindividualandgroupexpectationshavebeenclearlyidentified團(tuán)隊(duì)成員的的積極參與與theteammembershaveasimilarlevelofinvolvement在團(tuán)隊(duì)內(nèi)部部，當(dāng)…時(shí)削弱團(tuán)隊(duì)隊(duì)的互信Trustisweakenedwithintheteamwhen:溝通不暢，，想法沒有有得到分享享communicationispoor,ideasarenotshared團(tuán)隊(duì)成員不不響應(yīng)theteammembersreactpoorly一些緊急信信息沒有回回應(yīng)certainurgentmessagesgounanswered加強(qiáng)/削弱信任Reinforce/weakentrustBridgegameOrCommongoalgameExercise?Howateamiscreated.Howmotivationexistsassoonasanobjectiveisclearforalltheteammembers.Thatateamonlyfunctionswellinsofaraseachmemberknowsandunderstandswhathehastodo.Thisgameshows:Commongoalgame團(tuán)隊(duì)合作TeamworkSequence3:團(tuán)隊(duì)的自治Teamautonomy團(tuán)隊(duì)成員知道道如何在一起起工作Theteammembersknowhowtoworktogether團(tuán)隊(duì)成成員想想在一一起工工作Theteammemberswanttoworktogether團(tuán)隊(duì)的的自治治TeamautonomyNote:他們知知道如如何與與每個個負(fù)責(zé)責(zé)的人人一起起工作作，以以及如如何調(diào)調(diào)動與與他工工作的的人的的積極極性Theyknowhowtoworkwitheachpersonresponsibleandaremotivatedtoworkwithhim.(…….)團(tuán)隊(duì)的的自治治可以以定義義為：：Teamautonomymaybedefinedasfollows:團(tuán)隊(duì)合合作TeamworkSequence4:如何使使得團(tuán)團(tuán)隊(duì)更更有效效Howdoyourecognizeaneffectiveteam?如何使使得團(tuán)團(tuán)隊(duì)更更有效效Howdoyourecognizeaneffectiveteam?例如Examples…?分組討討論15分鐘Travailen2sous-groupes20’’etdéébriefingWhatisaneffectiveteam?高效團(tuán)團(tuán)隊(duì)的的特點(diǎn)點(diǎn)Aneffectiveteamischaracterizedby:相互影影響Mutualinfluence溝通開開放允許辯辯論管理沖沖突領(lǐng)導(dǎo)傾傾聽員工參參與OpencommunicationAbilitytodebateandresolveconflictsLeaderwholistensandgetsotherstoparticipate分擔(dān)擔(dān)職職責(zé)責(zé)Sharedresponsibility表揚(yáng)揚(yáng)認(rèn)認(rèn)可可成成績績和和貢貢獻(xiàn)獻(xiàn)集體體解解決決問問題題分享享所所有有決決定定Recognitionofresults&contributionCollectiveresolutionofcross-functionalproblemsDecisionssharedbyall方向一一致Acommonvision:分享目目標(biāo)Sharedobjectives結(jié)果Resultsobtained直接結(jié)結(jié)果Directresults(與目標(biāo)標(biāo)相比比withregardtotheobjectives)間接結(jié)結(jié)果Indirectresults(激勵，，戰(zhàn)略略，能能力發(fā)發(fā)展motivation,strategy,competencydevelopment)使團(tuán)隊(duì)隊(duì)充滿滿活力力的四四個杠杠桿The4leversforforminganeffectiveteam多樣性性和其其他技技能Leveragediversityandcomplementaryskills=>知道每個人人的角色、、特長、限限制、信心心Knoweachperson’’srole,dominantpersonalitytraits,confidence團(tuán)隊(duì)特點(diǎn)Excelatteambasics=>團(tuán)隊(duì)的能力力Competenceoftheteam:建設(shè)性地解解決沖突，，構(gòu)建戰(zhàn)略略計(jì)劃，做做出準(zhǔn)確的的決定，分分享領(lǐng)導(dǎo)constructiveconflict,strategicplans,precisedecisions,sharedleadership分享并保持持方向一致致Sharethedirection=>構(gòu)建集體智智慧，相互互依存Constructintelligentandinterdependentchoices堅(jiān)持工作方方式Adheretoamodeofoperation=>團(tuán)隊(duì)持持續(xù)進(jìn)進(jìn)步：：在流流程、、培訓(xùn)訓(xùn)、規(guī)規(guī)則等等方面面Continuousimprovementofteamprocesses,collectivetraining,rules(expectations)oftheteamdefined-自信、、互信信，領(lǐng)領(lǐng)導(dǎo)與與團(tuán)隊(duì)隊(duì)間互互信如：踢踢點(diǎn)球球要使得得團(tuán)隊(duì)隊(duì)運(yùn)轉(zhuǎn)轉(zhuǎn)良好好必須:有共同同目標(biāo)標(biāo)并且且一起起分享享(方向和和目的的)如：今今年我我們要要拿到到全國國冠軍軍了解并并實(shí)施施已確確定的的運(yùn)行行規(guī)則則如：運(yùn)運(yùn)動員員吃飯飯時(shí)間間、生生活衛(wèi)衛(wèi)生、、訓(xùn)練練紀(jì)律律……-信息及及反饋饋交流流順暢暢、及及時(shí)如：球球員間間的討討論、、了解解剩余余時(shí)間間發(fā)展發(fā)發(fā)揮信信息作作用加強(qiáng)聯(lián)聯(lián)系開展集集體行行動提高團(tuán)團(tuán)隊(duì)凝凝聚力力使團(tuán)隊(duì)隊(duì)充滿滿活力力的四四個杠杠桿發(fā)展發(fā)發(fā)揮信信息作作用告知任任務(wù)、、職能能和角角色告知結(jié)結(jié)果、、目標(biāo)標(biāo)和成成功告知團(tuán)團(tuán)隊(duì)環(huán)環(huán)境、、進(jìn)展展、和和外部部期望望.加強(qiáng)聯(lián)聯(lián)系促進(jìn)相相互了了解安排工工作：：鼓勵勵一職職多能能，促促進(jìn)交交流，，方便便文件件和資資料的的查詢詢安排空空間：：共同同場所所、融融洽工工作氣氣氛負(fù)責(zé)人人與團(tuán)團(tuán)隊(duì)成成員相相互接接近安排時(shí)時(shí)間：：鼓勵勵正式式或非非正式式會面面開展集集體行行動同團(tuán)隊(duì)隊(duì)成員員一起起確定定團(tuán)隊(duì)隊(duì)的共共同目目標(biāo)為準(zhǔn)備備開始始共同同行動動組織織開會會根據(jù)團(tuán)團(tuán)隊(duì)面面臨的的挑戰(zhàn)戰(zhàn)，擬擬定共共同“獎勵”措施提倡在在任何何情況況下的的團(tuán)結(jié)結(jié)互助助精神神(相互幫幫助、、相互互學(xué)習(xí)習(xí)、指指導(dǎo))自我挑挑戰(zhàn)、、自我我競爭爭通過發(fā)發(fā)展提提高豎豎立團(tuán)團(tuán)隊(duì)形形象維護(hù)團(tuán)團(tuán)隊(duì)、、與時(shí)時(shí)俱進(jìn)進(jìn)提高團(tuán)團(tuán)隊(duì)凝凝聚力力……不利于于團(tuán)隊(duì)隊(duì)合作作的行行為尋求一一致Seekingaconsensus:要求思思維開開放Requireanopenmind.必須減減少/小擔(dān)心心、抵抵觸、、干擾擾等Fears,resistance,barriersmustbeminimized.集體決決策Decisionscomefromthegroup.分擔(dān)職責(zé)責(zé)Sharedresponsibility.激勵每人人成員Eachperson’sindividualsatisfaction.團(tuán)隊(duì)合作作Teamwork團(tuán)隊(duì)合作作TeamworkSequence5:管理人的的重要性性及角色色Themanager’sroleandimportance“是Yes”通過管理理人員的的個人特特點(diǎn)、經(jīng)經(jīng)驗(yàn)、專專業(yè)知識識，他應(yīng)應(yīng)該被認(rèn)認(rèn)作團(tuán)隊(duì)隊(duì)當(dāng)中的的一員Themanagerisperceivedas““oneofus”,throughthecharacteristicsofpersonality,experience,expertise.通過管理理人員遵遵守規(guī)則則、對團(tuán)團(tuán)隊(duì)工作作有重要要價(jià)值，，他會被被認(rèn)作團(tuán)團(tuán)隊(duì)當(dāng)中中的一員員Themanagerisperceivedas““oneofus”,byrespectingtherulesandvaluesessentialtotheteam.管理人員員應(yīng)該被被認(rèn)作執(zhí)執(zhí)行的模模范Themanagermustbeperceivedas??

themodeltofollow??.管理人員員應(yīng)該滿滿足團(tuán)隊(duì)隊(duì)員工的的期望Themanagermustmeetthemembers’’expectations.“否No”他很保守守、守舊舊Heisveryconservativeandmaintainsoutdatedtraditions,他不想介介入和解解決團(tuán)隊(duì)隊(duì)成員的的矛盾Heavoidsresolvingconflictsbetweentheteammembers.他不能夠夠作為決決策的制制定者Hedoesnotplaytheroleofdecision-maker.他集中于于瑣碎、、無效的的事務(wù)中中Hefocusesonunimportantandinefficientactivities,他所做決決定不分分析風(fēng)險(xiǎn)險(xiǎn)Hemakesdecisionswithoutfirstanalyzingtherisks.他固執(zhí)Heisrigid.他缺乏想想象力Hehasnoimagination.管理人員員的角色色Manager’srole應(yīng)該加強(qiáng)強(qiáng)Tobeemphasized:傾聽Activelisteningbyteammembers.出謀劃策策的競賽賽Competitionofideaswithoutinternalcompetition.團(tuán)隊(duì)成員員間的寬寬容Toleranceamongteammembers.接收其他他人的觀觀點(diǎn)Acceptanceofotherviewpoints.要求全體體團(tuán)隊(duì)成成員的參參與Solicitparticipationfromalltheteammembers.同團(tuán)隊(duì)成成員一起起改進(jìn)業(yè)業(yè)績的工工具ToolsforimprovingperformancewithmyfellowteammembersVisual可視:溝通：指指標(biāo)、信信息欄、、報(bào)告、、通告等等Communication:displayofindicators,informationbulletins,newsarticles,celebrationofsuccess,reports,行動:行動的起起草、計(jì)計(jì)劃、可可視進(jìn)展展與警示示、圖表表、看板板、進(jìn)步步計(jì)劃等等Action:actionregister/action,visualalerts,ACScustomercounter,Gantt,warninglight,kanbantickets,pressureindicator,monitoringofcontrols,imporvementplan分析：帕帕雷多圖圖、因果果分析等等Analysis:pareto,ishikawa,causetree,…規(guī)則：決決策規(guī)則則等Rules:Decision-makingSymogramme,…….集體的Collective:定期的系系統(tǒng)的：：會議、、回顧、、等等Regularandsystematic:Meetingsatdeterminedintervals,Pointsbriefing,Sametime,Telephoneconference,Steeringcommittees,,應(yīng)對計(jì)劃劃：應(yīng)急急等Contingencyplansfortheunexpected:crisiscell,機(jī)會：團(tuán)團(tuán)隊(duì)會議議Opportunity:Teammeeting,…….個人的Individual中期回顧顧，年度度回顧，，定期回回顧mid-termreview,annualperformancereviewsperiodicreview自我評估估，個人人行動計(jì)計(jì)劃、總總結(jié)Self-evaluation,individualactionplan,writingsummaries…培訓(xùn)，輔導(dǎo)、、陪伴等Training,mentoring,coaching,…TeamworkSequence6:總結(jié)Summaryonteamwork團(tuán)隊(duì)合作9、靜靜夜夜四四無無鄰鄰，，荒荒居居舊舊業(yè)業(yè)貧貧。。。。12月月-2212月月-22Thursday,December22,202210、雨雨中中黃黃葉葉樹樹，，燈燈下下白白頭頭人人。。。。15:31:1815:31:1815:3112/22/20223:31:18PM11、以我獨(dú)獨(dú)沈久，，愧君相相見頻。。。12月-2215:31:1815:31Dec-2222-Dec-2212、故人江江海別，，幾度隔隔山川。。。15:31:1815:31:1815:31Thursday,December22,202213、乍見見翻疑疑夢，，相悲悲各問問年。。。12月月-2212月月-2215:31:1815:31:18December22,202214、他鄉(xiāng)鄉(xiāng)生白白發(fā)，，舊國國見青青山。。。22十十二二月20223:31:18下下午15:31:1812月月-2215、比不了了得就不不比，得得不到的的就不要要。。。十二月223:31下午午12月-2215:31December22,202216、行動出成果果，工作出財(cái)財(cái)富。。2022/12/2215:31:1815:31:1822December202217、做前，能夠夠環(huán)視四周；；做時(shí)，你只只能或者最好好沿著以腳為為起點(diǎn)的射線線向前。。3:31:18下午3:31下下午15:31:1812月-229、沒有失敗，，只有暫時(shí)停停止成功！。。12月-2212月-22Thursday,December22,202210、很多事情情努力了未未必有結(jié)果果，但是不不努力卻什什么改變也也沒有。。。15:31:1815:31:1815:3112/22/20223:31:18PM11、成功就是是日復(fù)一日日那一點(diǎn)點(diǎn)點(diǎn)小小努力力的積累。。。12月-2215:31:1815:31Dec-2222-Dec-2212、世間成事，，不求其絕對對圓滿，留一一份不足，可可得無限完美美。。15:31:1815:31:1815:31Thursday,December22,202213、不不知知香香積積寺寺，，數(shù)數(shù)里里入入云云峰峰。。。。12月月-2212月月-2215:31:1815:31:18December22,202214、意意志志堅(jiān)堅(jiān)強(qiáng)強(qiáng)的的人人能能把把世世界界