飯店專業(yè)英語課件 Part 3 Unit 15 Making Reservation

Unit

15

MakingReservation

插入圖片LearningObjectivesInthisunityouwilllearn:HowtomakeareservationbytelephoneHowtomakeaface-to-facereservation

?SNAPSHOTAshortqueuesofguestswaitingfor…Whatdotheydo?

Receptionist接待員

Operator接線員Doyouknowotherkindsofwaystomakeareservationinarestaurant?Howlongwillthereservationbekeptinarestaurant?TheproceduresofmakingareservationStep1Greetingguests問候客人Step2Gettinginformationoftheguest:numberofpeople,arrivaltimeandparticularrequests獲得關(guān)于客人姓名、數(shù)量、到達(dá)時(shí)間及餐桌類型的信息Step3Confirmallinformation重復(fù)信息Step4Thanksforguest(s)致謝?

CONVERSATIONDialogue1

DiscussionHowmanyguestsarethere?What'sthearrivaltime?Whomadethereservation?Dialogue2

DiscussionWhenwilltheguestwanttohave

table?KeyWordsandPhrasesbook[buk]v.

預(yù)定reserve[ri'z?:v]v.

預(yù)定arrange[?'reind?]

v.安排waitinglist等候單non-smokingarea無煙區(qū)

reservationbook預(yù)訂薄Lookforwardto期待?

FOCUSONUsefulExpressions

ofMakingReservation

Whenwouldyoulikeyourtable?您何時(shí)需要預(yù)定桌子？Forwhattime/when?/Whattimewouldyouliketoarrive?/Whattimeisitfor?您何時(shí)到達(dá)？Whatkindoftablewouldyoulike?您需要什么類型的桌子？Wouldyoulikeatablebythewindow?您愿意坐到窗邊嗎？Whichdoyouprefer,atableinthedinginghallorattheprivateroom?您是坐在大廳還是包間？Howmanyarethereinyourparty?你們一共有多少人？Howaboutthenon-smokingarea?無煙區(qū)可以嗎？MayIhaveyournameandtelephonenumber?我能知道您的姓名和電話號(hào)碼嗎？Couldyourepeatitplease?能重復(fù)一下嗎？I’msorrywearefullybookedtoday.對(duì)不起我們餐廳已經(jīng)預(yù)訂滿了。I’msorrythetablesbythewindowareoccupied.對(duì)不起靠窗的桌子已經(jīng)被預(yù)訂了。I’msorryZi

XuanRoomhasbeenreserved,wouldyoumindchanginganotherone?對(duì)不起紫軒閣已經(jīng)被預(yù)訂，您介意換另一個(gè)嗎？I’msorrywedon’thavethereservationservicetoday.對(duì)不起我們今天沒有預(yù)訂服務(wù)。?

LISTENINGSelf-ServiceDirections:Youwilllistentoadialogueaboutbookingatable.Afterlistening,trytoaskthesequestions:Howmanypeoplewillhaveamealintherestaurant?Whenwilltheguestsarrive?What’sthenameoftheguest??INTERCHANGEACTIVITIESA.AccordingtotheDinnerOrderFormbelow,fillinthisformwithyourpartner.CityWallRestaurantBookingNo.____StaffName____

Time&Date(M/D/Y;00:00)

/

/

/;

am/pmGuestName(Mr./MS.)No.ofGuestsAreaSmoking/Non-smokingRoomNo.PlaceDinningHall/PrivateRoomNo.

SpecialRequestB.MakeadialogueaboutreservationwithyourpartnerincludingaboveitemsfromDinnerOrderForm.

?

HOMEWORKA.Completethedialoguebetweenaguest(G)andarestaurantwaiter(W).W:Goodmorning.CityWallRestaurant,Sallyspeaking.

?G:Yes,I’dliketobookatableforfivetomorrowevening.W:Certainly,sir.

?G:At7:30pm.W:Yes,sir.

?G:PleasebookitunderthenameofMr.Liu.W:Soatable

,andyourarrivaltimei