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1、1 1996 Arthur Andersen, Andersen Worldwide, SC. All rights reserved.Cross Referenceto the ConsultingProcess FrameworkBenchmarking2 1996 Arthur Andersen, Andersen Worldwide, SC. All rights reserved.BENCHMARKING PROJECT APPROACHProjectPlanning andOrganizationUnderstand Your OwnProcessSelectand Recruit
2、BenchmarkingPartnersCollect FieldData AnalyseCurrent andFuturePerformanceGapsAdapt andIncorporateBest PracticesMeasureandRecalibrateBuild RelationshipsEnable ChangeLearn and ShareManage the Process3 1996 Arthur Andersen, Andersen Worldwide, SC. All rights reserved.ProjectPlanning andOrganizationUnde
3、rstand Your OwnProcessSelectand RecruitBenchmarkingPartnersCollect FieldData AnalyseCurrent andFuturePerformanceGapsAdapt andIncorporateBest PracticesMeasureandRecalibrateMeasure SuccessRealize ChangeDevelop Systemic Performance MeasuresTest & Refine SolutionsDesign & Develop Alternative Sol
4、utionsPerform Targeted AnalysisAssess Systemic Needs4 1996 Arthur Andersen, Andersen Worldwide, SC. All rights reserved.DetermineWhat toBenchmarkOrganizeSteeringCommitteeAssess OrganizationalReceptivenessFor ChangeDesignBenchmarkingAnalysisFrameworkOrganizeThe ProjectCreate Communication PlanQuality
5、AssuranceConductBackgroundResearchPHASE 1Measure SuccessRealize ChangeDevelop Systemic Performance MeasuresTest & Refine SolutionsDesign & Develop Alternative SolutionsPerform Targeted AnalysisAssess Systemic Needs5 1996 Arthur Andersen, Andersen Worldwide, SC. All rights reserved.ProjectPla
6、nning andOrganizationUnderstand Your OwnProcessSelectand RecruitBenchmarkingPartnersCollect FieldData AnalyseCurrent andFuturePerformanceGapsAdapt andIncorporateBest PracticesMeasureandRecalibrateMeasure SuccessRealize ChangeDevelop Systemic Performance MeasuresTest & Refine SolutionsDesign &
7、; Develop Alternative SolutionsPerform Targeted AnalysisAssess Systemic Needs6 1996 Arthur Andersen, Andersen Worldwide, SC. All rights reserved.DetermineWhat toBenchmarkOrganizeSteeringCommitteeAssess OrganizationalReceptivenessFor ChangeDesignBenchmarkingAnalysisFrameworkOrganizeThe ProjectCreate
8、Communication PlanQualityAssuranceConductBackgroundResearchPHASE 1Measure SuccessRealize ChangeDevelop Systemic Performance MeasuresTest & Refine SolutionsDesign & Develop Alternative SolutionsPerform Targeted AnalysisAssess Systemic Needs7 1996 Arthur Andersen, Andersen Worldwide, SC. All r
9、ights reserved.Analyse CurrentProcessesDetermine andCollect Key PerformanceIndicatorsDetermine ProcessesProblemsPHASE 2Measure SuccessRealize ChangeDevelop Systemic Performance MeasuresTest & Refine SolutionsDesign & Develop Alternative SolutionsPerform Targeted AnalysisAssess Systemic Needs
10、8 1996 Arthur Andersen, Andersen Worldwide, SC. All rights reserved.EstablishCriteria ForSelectionIdentifyPotentialCompaniesEvaluateThe PotentialCompaniesRecruit TheBenchmarkingPartner(s)PHASE 3Measure SuccessRealize ChangeDevelop Systemic Performance MeasuresTest & Refine SolutionsDesign &
11、Develop Alternative SolutionsPerform Targeted AnalysisAssess Systemic Needs9 1996 Arthur Andersen, Andersen Worldwide, SC. All rights reserved.SelectCollectionMethodDesignQuestionnaire/AgendaPrepareRecipientPrepareFor FieldVisitConductFieldVisitsPHASE 4Measure SuccessRealize ChangeDevelop Systemic P
12、erformance MeasuresTest & Refine SolutionsDesign & Develop Alternative SolutionsPerform Targeted AnalysisAssess Systemic Needs10 1996 Arthur Andersen, Andersen Worldwide, SC. All rights reserved.ProjectPlanning andOrganizationUnderstand Your OwnProcessSelectand RecruitBenchmarkingPartnersCol
13、lect FieldData AnalyseCurrent andFuturePerformanceGapsAdapt andIncorporateBest PracticesMeasureandRecalibrateMeasure SuccessRealize ChangeDevelop Systemic Performance MeasuresTest & Refine SolutionsDesign & Develop Alternative SolutionsPerform Targeted AnalysisAssess Systemic Needs11 1996 Ar
14、thur Andersen, Andersen Worldwide, SC. All rights reserved.DevelopImplementationPlanDevelopTrainingProgramsImplementPlan andMonitor ResultsCompleteManagementReviewAnalyseComparativePerformance andProcessesDevelopConclusions andCommunicatePHASE 5PHASE 6Measure SuccessRealize ChangeDevelop Systemic Pe
15、rformance MeasuresTest & Refine SolutionsDesign & Develop Alternative SolutionsPerform Targeted AnalysisAssess Systemic Needs12 1996 Arthur Andersen, Andersen Worldwide, SC. All rights reserved.ProjectPlanning andOrganizationUnderstand Your OwnProcessSelectand RecruitBenchmarkingPartnersColl
16、ect FieldData AnalyseCurrent andFuturePerformanceGapsAdapt andIncorporateBest PracticesMeasureandRecalibrateMeasure SuccessRealize ChangeDevelop Systemic Performance MeasuresTest & Refine SolutionsDesign & Develop Alternative SolutionsPerform Targeted AnalysisAssess Systemic Needs13 1996 Art
17、hur Andersen, Andersen Worldwide, SC. All rights reserved.DevelopImplementationPlanDevelopTrainingProgramsImplementPlan andMonitor ResultsCompleteManagementReviewAnalyseComparativePerformance andProcessesDevelopConclusions andCommunicatePHASE 5PHASE 6Measure SuccessRealize ChangeDevelop Systemic Per
18、formance MeasuresTest & Refine SolutionsDesign & Develop Alternative SolutionsPerform Targeted AnalysisAssess Systemic Needs14 1996 Arthur Andersen, Andersen Worldwide, SC. All rights reserved.ProjectPlanning andOrganizationUnderstand Your OwnProcessSelectand RecruitBenchmarkingPartnersColle
19、ct FieldData AnalyseCurrent andFuturePerformanceGapsAdapt andIncorporateBest PracticesMeasureandRecalibrateMeasure SuccessRealize ChangeDevelop Systemic Performance MeasuresTest & Refine SolutionsDesign & Develop Alternative SolutionsPerform Targeted AnalysisAssess Systemic Needs15 1996 Arth
20、ur Andersen, Andersen Worldwide, SC. All rights reserved.DevelopImplementationPlanDevelopTrainingProgramsImplementPlan andMonitor ResultsCompleteManagementReviewPHASE 6Measure SuccessRealize ChangeDevelop Systemic Performance MeasuresTest & Refine SolutionsDesign & Develop Alternative Soluti
21、onsPerform Targeted AnalysisAssess Systemic Needs16 1996 Arthur Andersen, Andersen Worldwide, SC. All rights reserved.ProjectPlanning andOrganizationUnderstand Your OwnProcessSelectand RecruitBenchmarkingPartnersCollect FieldData AnalyseCurrent andFuturePerformanceGapsAdapt andIncorporateBest Practi
22、cesMeasureandRecalibrateMeasure SuccessRealize ChangeDevelop Systemic Performance MeasuresTest & Refine SolutionsDesign & Develop Alternative SolutionsPerform Targeted AnalysisAssess Systemic Needs17 1996 Arthur Andersen, Andersen Worldwide, SC. All rights reserved.DevelopImplementationPlanD
23、evelopTrainingProgramsImplementPlan andMonitor ResultsCompleteManagementReviewPHASE 6Measure SuccessRealize ChangeDevelop Systemic Performance MeasuresTest & Refine SolutionsDesign & Develop Alternative SolutionsPerform Targeted AnalysisAssess Systemic Needs18 1996 Arthur Andersen, Andersen Worldwide, SC.
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