外貿(mào)英語(yǔ)口語(yǔ)(課堂PPT)課件(PPT 92頁(yè))

1、Chapter 1 Establishing Trade Relations Spoken English for Foreign Trade1第1頁(yè)，共92頁(yè)。Establishing Business RelationsIntroducing Company and Business ScopePhoning and Making AppointmentsCalling on a CustomerContents2第2頁(yè)，共92頁(yè)。Questions Why firms establish business relation?No customer, No businessNew cust

2、omer, New Business3第3頁(yè)，共92頁(yè)。QuestionsHow do you look for your customers? Talk about channels to look for customers4第4頁(yè)，共92頁(yè)。 1.Trade Directory/Union 貿(mào)易名錄/行會(huì) 2. Chamber of Commerce both at home and abroad國(guó)內(nèi)外商會(huì)China Chamber of International Commerce (CCOIC) 中國(guó)國(guó)際商會(huì) 5. Banks4. Advertisements in the news

3、paper or periodicalsWays to get information of prospective clients:Information Related3. Embassies or consulates/The commercial counselors office of the embassy in foreign countries大使館駐國(guó)外商務(wù)參贊處5第5頁(yè)，共92頁(yè)。 6. Market survey/research 市場(chǎng)調(diào)研 7. Mutual visits by trade delegations and representatives貿(mào)易代表互訪9.

4、The InternetInformation Related8. Introduction from other business firms or friendsor business house of the same trade 同業(yè)商行 10. Attendance at the export commodities fairsand exhibitions at home and abroad 出口商品展會(huì) 廣交會(huì)(1957-) Guangzhou, Spring & AutumnChina Import and Export Fair ( Canton Fair)6第6頁(yè)，共92

5、頁(yè)。Introducing Company and Business ScopeTeaching ObjectivesLearn some expressions of introducing company and business scope.Pick up some useful patterns in making introductionsLearn to introduce company and its business scope under specific situations.Learn to use precise English to describe the adv

6、antages and business of the company.Learn appropriate etiquette of making foreign costumers get acquaintance of the company.7第7頁(yè)，共92頁(yè)。總公司HeadOffice 分公司BranchOffice Accounting department 財(cái)務(wù)部Sales department 銷售部 國(guó)際部InternationalDepartment 出口部ExportDepartment 進(jìn)口部ImportDepartment Purchasing/procurement

7、department 采購(gòu)部Research and development department 研發(fā)部(R&D) 產(chǎn)品開(kāi)發(fā)部ProductDevelopmentDepartment Quality department 質(zhì)量部Quality control department 質(zhì)控部(QC)Public relations department 公共關(guān)系部(PR)AdvertisingDepartment廣告部PlanningDepartment計(jì)劃部Human resources department 人力資源部(HR) 人事部PersonnelDepartment秘書室Secreta

8、rialPool Department可簡(jiǎn)寫為DeptWords and Phrases Company Department8第8頁(yè)，共92頁(yè)。董事長(zhǎng) Chairman總裁 President 總經(jīng)理 General ManagerC.E.O (Chief Executive Officer)總經(jīng)理助理General manager assistant行政助理administration assistantDirector 主任；主管 Director Zhang Office Director 辦公室主任經(jīng)理 ManagerMarketing representative 銷售代表Acco

9、unting會(huì)計(jì)Cashier出納員 Clerk/Receptionist職員接待員推銷員 Salesman采購(gòu)員 Purchaser 售貨員 Sales ClerkWords and Phrases Position9第9頁(yè)，共92頁(yè)。Words and Phrases Office EquipmentOffice equipment 辦公設(shè)備 Office furniture 辦公家具 Cabinet 柜子 Swivel chair 轉(zhuǎn)椅computer desktop 臺(tái)式電腦 laptop 手提電腦Monitor 顯示器 Computer screen 電腦熒屏Keyboard 鍵盤

10、Mouse 鼠標(biāo)Copier 復(fù)印機(jī) Fax machine傳真機(jī) Telephone 電話Printer 打印機(jī) Ink jet printer 噴墨式打印機(jī) Laser printer 激光打印機(jī)Paper shredder 碎紙機(jī)Paperclip 回形針 Stapler 訂書機(jī)Printer 打印機(jī)Scanner 掃描儀10第10頁(yè)，共92頁(yè)。Part One Preparing yourselfPlease let me introduce myself. ImMay I introduce myself? ImAllow me to introduce myself. ImIm f

11、rom ABC company in Beijing. My name is David Lee. Im very pleased/glad/happy/honor to see/meet you, Mr. Smith.Ive heard so much about you , Mr. Blake.Ive often heard about you , Mr. Blake.The others have often talked about you , Mr. Blake.How do you do , Mr. Blake.聽(tīng)完別人自我介紹以后，可以說(shuō)：1. self introduction

12、1. self introduction1. self introduction11第11頁(yè)，共92頁(yè)。Part One Preparing yourselfHow do you do, Mr. Blake?熟人打招呼：How are you?How are you doing?Fine, thanks, and you? Very well, thank you.Not bad. Thank you.Im OK.初次見(jiàn)面，較正式How do you do?更親切要注意在不同場(chǎng)合使用的語(yǔ)氣1. self introduction12第12頁(yè)，共92頁(yè)。Part One Preparing yo

13、urself2. Third-party IntroductionMay I introduce you to our office director?Id like to introduce you to Mr. Smith. Let me introduce you to our personal manager.Please allow me to introduce you to Mr. Smith.Its my pleasure to introduce you to It is with great pleasure that I introduce to you Mr. Zhan

14、g, manager of our company.Joe, Id like you to meet Joe, I dont believe youve ever met This is Joe. Hes in charge ofHes our Director/Manager.Jane, this is Tom, Tom, this is Jane. Jane, Tom. Tom, Jane.在很多情況下，你往往會(huì)作為中間人介紹互不認(rèn)識(shí)的雙方。13第13頁(yè)，共92頁(yè)。I am glad to have the honor of introducing We have nearly emplo

15、yees and sales of million.Id like to establish trade relations with Ive been in this business for more than years.3. Introducing CompanyPart One Preparing yourself14第14頁(yè)，共92頁(yè)。Our products are sold in Weve got several years experience and professional knowledge in the export ofHere is our product inf

16、ormation sheet. We are one of the leading exporters of in China.Here are our catalogue and price listThe catalogue lists all the we export , and the price list gives price forWe noted that your company is the leading importer of inThe quality of ours is as good as that of many other suppliers, while

17、 our pricesWish you have interests .Its going to be the pride of our company.4. Introducing Business ScopePart One Preparing yourself15第15頁(yè)，共92頁(yè)。Part One Preparing yourself5. WelcomeWelcome to On behalf of , Im very glad to welcome you toThank you for coming all this way.16第16頁(yè)，共92頁(yè)。Words and Phrase

18、s linecompetitivesupplier有競(jìng)爭(zhēng)力的行業(yè)，業(yè)務(wù)供應(yīng)商17第17頁(yè)，共92頁(yè)。Words and Phrases product information sheetshow aroundprice list帶領(lǐng)參觀價(jià)格表catalogue產(chǎn)品目錄產(chǎn)品說(shuō)明書18第18頁(yè)，共92頁(yè)。忌諱的話題 一、過(guò)分的關(guān)心和告誡二、個(gè)人的私生活（年齡、收入、婚姻、健康、住址）三、令人不快的事物四、他人的長(zhǎng)短五、宗教和政治19第19頁(yè)，共92頁(yè)。Small talk topicsTripWeatherItinerary20第20頁(yè)，共92頁(yè)。Tripsmall talk topics對(duì)方經(jīng)過(guò)

19、長(zhǎng)時(shí)間旅行，旅途勞累，此時(shí)若能關(guān)切地詢問(wèn)一下對(duì)方的旅途情況，有助于建立親切感，并給對(duì)方留下好的印象。21第21頁(yè)，共92頁(yè)。How about your flight? Hows your flight?Did you have a good trip/ a pleasant journey/ a nice voyage?Have you had a nice trip?Have you enjoyed your journey?Wonderful! Nice food and good service.Yes, I enjoyed it very much. Very pleasant.Ve

20、ry good. But I am a little tired, because its a long trip.Well, generally speaking, it was fine. But it is really a long distance from New York to Shanghai. On the whole, its not too bad. It was OK, though I feel a bit tired.No, not very good, I was got air.Glad to hear it.Do you feel better now?Tri

21、p22第22頁(yè)，共92頁(yè)。Tripyou must be tired. .Its a long way to China, isnt it? And I think you must be tired.You must be very tired after such a long flight.Is this your first visit to?Is this your first visit /time/travel/trip to Beijing? small talk topics23第23頁(yè)，共92頁(yè)。WeatherItsawarm/lovely/beautiful daytod

22、ay.Its biting cold today. It is subzero.Its too cloudy. I heard its going to rain this afternoon.Theweatherforecastsays it will be a storm tomorrow.Look at the thick clouds, I think its going to rain. Its beginning to spot. Itrainsalothereinsummer.Theweatherisbetterthanyesterday.Itsrathercoldandwind

23、ytoday.ItisratherdryinBeijing. Its beginning to let up.It seems to be clearing up.It has been raining all the week in Shanghai.small talk topics24第24頁(yè)，共92頁(yè)。WeatherI hate the winter here in Beijing. Its so cold and dry, and we dont really get much rain. Hows like in New York?The rain is so heavy. I d

24、islike the summer here in Beijing. Theres too much rainfall. Hows like in New York?Its really hot today. Beijing has a long hot summer, long chilly winter, and shorter spring and autumn. The hottest month is July and the coldest is January. Spring is coming, but it is still a little cold. In spring,

25、 sometimes it will have sandstorms in Beijing, but now the tree planting is still growing. Now its better than before.Itsawarmdaytoday. In Beijing, the most pleasant weather is in September and October, they are the best time for traveling.small talk topics25第25頁(yè)，共92頁(yè)。WeatherIm a spring/summer/autum

26、n/winter person.Im a dog person.rain/ snow/ heavy rain/ heavy snow/ downpour/ drizzle/ shower/ storm/ blizzardIt is dismal/cloudy/cold/damp/stormy/windy/chilly/ clearing up/. It rains cats and dogs!small talk topics26第26頁(yè)，共92頁(yè)。ItineraryHow long will you be in Beijing?How long do you intend to stay?

27、How long do you plan to stay?Until next month. About a week.Im staying here for five days, and I will fly to London next Monday.Good. Well have enough time for our business talks. And between talks, well arrange some sightseeing for you, if you wish.small talk topics27第27頁(yè)，共92頁(yè)。OfferingLet me take y

28、our suitcase. Let me help you with your luggage.Can I help you with your bags?Would you like me to help you with the luggage?Oh, thank you very much.No, thanks. I can manage it.It doesnt matter, thank you. I can handle by myself.28第28頁(yè)，共92頁(yè)。Some useful sentencesThank you for meeting me at the airpor

29、t.It is very kind of you to meet me at the airport.Our company has sent me to pick you up here.Would you like to go to your hotel to rest for a short?This way please, my car is outside.Please wait for me here, I am going to the parting lot to drive my car.My car is in the parking lot, this way pleas

30、e.29第29頁(yè)，共92頁(yè)。Part two Acting out In this part, you are requested to act out a conversation with your partner. The following useful expressions are provided for your reference.30第30頁(yè)，共92頁(yè)。1.prospective adj. 潛在的 可能的 預(yù)期的 prospective buyers 可能的買主 prospective business partners 可能的貿(mào)易伙伴 2.trading partner

31、貿(mào)易伙伴 or business partnerNew Words & Expressions31第31頁(yè)，共92頁(yè)。3. intend v. 想要, 打算后常接動(dòng)詞不定式 e.g. They intend to place an order with you. 他們打算跟貴方訂貨。 We intend to extend our business activities. 我們打算擴(kuò)大我們的業(yè)務(wù)范圍。New Words & Expressions4. enquire v. 詢問(wèn) e.g. We would like to enquire whether you can supply the f

32、ollowing items. 我們想詢問(wèn)一下，貴公司能否提供下列商 品。32第32頁(yè)，共92頁(yè)。5. catalogue n. 目錄 quotation n. 報(bào)價(jià)，報(bào)價(jià)單 pricelist n. 價(jià)目表 New Words & Expressions6. cooperation n. 合作，協(xié)作 cooperate v. 合作，協(xié)作e.g. Lets cooperate with each other for our mutual benefits. 為了我們雙方的利益，讓我們合作吧。 I need your cooperation in this matter. 在這件事情上，我需要你

33、的合作。33第33頁(yè)，共92頁(yè)。7. competitive adj. 競(jìng)爭(zhēng)的，有競(jìng)爭(zhēng)力的 e.g. If your prices are competitive, we would place an order with you. 如果你們的價(jià)格有競(jìng)爭(zhēng)力，我們就跟你們訂 貨。New Words & Expressions8. volume adj. 大量的 e.g. volume orders 大宗訂單 34第34頁(yè)，共92頁(yè)。New Words & Expressions 9. enter into business relations 建立貿(mào)易關(guān)系 還可以用：set up open up

34、 establish business relations or build up business connections10. take this opportunity to(后接動(dòng)詞原型)利用這個(gè)機(jī)會(huì)做 還可以說(shuō)take advantage of this opportunity or avail ourselves of this opportunity.e.g. We take this opportunity to express our great appreciation for your cooperation.借此機(jī)會(huì)，對(duì)于您的合作，我們深表感謝。35第35頁(yè)，共92頁(yè)。

35、New Words & Expressions11. deal in 從事，經(jīng)營(yíng) =handle v. 經(jīng)營(yíng) deal with 跟做生意e.g. We have dealt in the export of washing machines for about ten years. 我們從事洗衣機(jī)出口已經(jīng)有很多年了。 We handle the import and export business of chemical products. 我們經(jīng)營(yíng)化工產(chǎn)品的進(jìn)出口業(yè)務(wù)。 We wish to deal with you in this line. 我們希望在該行業(yè)與你們做生意。36第36頁(yè)

36、，共92頁(yè)。The following conversation is between Mr.Gatty, an importer from Britain, and Mr.Dong, a director of LimingFoodstuffsFactory. Mr Dong: Here is our _1_ roomMr Gatty: You certainly have got a large collection of sample _2_ here.Mr Dong: Yes. We are _3_ foodstuffs to many countries. And the _4_ i

37、s getting greater and greater.Mr Gatty: So it is. Though _5_ , as you know, your exports of foodstuffs to our country have _6_ increased during the last few years. It appears that _7_ .LISTENING PRACTICE37第37頁(yè)，共92頁(yè)。D: You said it .The quality of ours is as good as that of many other _8_ , while our

38、prices are not high as theirs .By the way, which _9_ are you interested in ?G: Canned goods are of _10_ to me , particularly the canned fruit and meat. As your canned fruit is among the most popular ones in our market, Im going to _11_ in a day or two .D:Good .How about our canned meat? G:I think it

39、 will also find a good _12_ in our country. Will you show me some samples?D: Yes. This way ,please! Our canned meat is in various weighs .The largest one weighs three and a half pounds net, the smallest seven ounces net.38第38頁(yè)，共92頁(yè)。G: The small sizes are more _13_ in our market than the large ones .

40、Ive brought with me a sample of canned meat which is only six ounces .The smallest size of yours is even bigger than that of mine .I wonder if _14_ .D: Your are welcome to _15_ .Here it is . _16_ .G: Oh, Its delicious. Mm.Im not sure about thepesticideresiduesin your foodstuffs ,though Im sure ,you

41、must have given much thought to the matter. But you know ,our governmentalrestrictionshave been _17_ , so we are not allowed to import any polluted goods.D: You can _18_ .Our foodstuffs are guaranteed to conform to WHO standards.G: Good. Id like to order meat of this kind in seven ounce tins if the

42、price is _19_ .39第39頁(yè)，共92頁(yè)。D: What about other canned goods ,such as canned mushrooms and vegetables?G: They are not as saleable as canned fruit ,I suppose .D: Mm , no .I really do not think that is so .They are also among our _20_ and have found a _21_ reception in many other countries.G: Then ,may

43、 I have a look at the samples first ?D: Certainly .Here you are .G: Ah ,very nice indeed .But I am not sure whether they are to the taste of our people .What would you allow me taking some samples home before I _22_ ?D: Thats all right.G: Well ,I have an _23_ at 4:00.Shall we talk about over tomorro

44、w morning ?D: Ok ,See you tomorrow .40第40頁(yè)，共92頁(yè)。HomeworkFinish the part five self-practice of task 1 on 10.Best quality and competitive priceArrange for further discussion7/22/202241第41頁(yè)，共92頁(yè)。Add your company sloganThank You !42第42頁(yè)，共92頁(yè)。Task 2 Making Telephone Appointment43第43頁(yè)，共92頁(yè)。Words and Phras

45、esSecretaryConcerningPossibilityCompletelyBookedpostpone秘書有關(guān)可能性完全預(yù)約的推遲44第44頁(yè)，共92頁(yè)。Words and PhrasesShuffleArrangeConfirmRemindopening攪亂，重組安排確認(rèn)提醒空缺45第45頁(yè)，共92頁(yè)。Words and PhrasesScheduling conflictTime slotReturn a callMiss sb.Make a meetingGet a hold of sb.行程安排有沖突時(shí)間段回電話沒(méi)找到某人安排見(jiàn)面找到某人46第46頁(yè)，共92頁(yè)。Words a

46、nd PhrasesOut of townMove a meetingCount onTake care of Look forward to出城改變見(jiàn)面時(shí)間指望，料想照顧，處理期待，盼望47第47頁(yè)，共92頁(yè)。Words and PhrasesFeel freePut sb. in (for an appointment)Work sb. InPut sb. down (for an appointment)隨時(shí)把某人安排進(jìn)預(yù)約名單額外安排某人記下某人的預(yù)約時(shí)間48第48頁(yè)，共92頁(yè)。初級(jí)您好，我是比爾伯頓。Hello, Bill Burton speaking.您有事嗎？What can

47、I do for you?很高興，我終于聯(lián)系到您了。I am glad to finally get a hold of you.49第49頁(yè)，共92頁(yè)。初級(jí)那天，我要出城去辦事。I will be out of town that day.周四下午怎么樣？What about Thursday afternoon?你可以嗎？Will that work for you?50第50頁(yè)，共92頁(yè)。我們訂在2點(diǎn)好嗎？Shall we say about 2 oclock?你好，多麗絲在嗎？Hello, is Doris available?請(qǐng)問(wèn)您是哪位？Who is calling please?

48、初級(jí)51第51頁(yè)，共92頁(yè)。中級(jí)我是布拉德福家庭公司的詹尼詹金思，您給我打過(guò)電話。This is Jenkins of Bradford and Sons returning your call.我的秘書說(shuō)您打電話問(wèn)我們下周二見(jiàn)面的事，是嗎？My sectary said you called concerning our meeting next Tuesday?我們有沒(méi)有可能把見(jiàn)面的時(shí)間改到周一？Is there any possibility we can move the meeting to Monday?52第52頁(yè)，共92頁(yè)。對(duì)不起恐怕我周一的日程已排滿了。I am sorry,

49、 I am afraid I am completely booked on Monday.能否等您回來(lái)再說(shuō)？What it be possible to postpone until you return?我盼著下周四下午2點(diǎn)與您見(jiàn)面。I will look forward to seeing you at 2 oclock next Thursday afternoon.中級(jí)53第53頁(yè)，共92頁(yè)。事實(shí)上，我確實(shí)需要改一下預(yù)約時(shí)間。Actually, I do need to change the time of my appointment.我的行程安排有點(diǎn)沖突，所以我無(wú)法那么早到醫(yī)院。

50、I have a scheduling conflict, and I cant make it that early.你能把我的名字記載這個(gè)時(shí)間段嗎？Can you put me down for that time slot?中級(jí)54第54頁(yè)，共92頁(yè)。高級(jí)我想告訴您下周二我不能赴約。 I wanted to let you know I will not be able to make our meeting next Tuesday.我打算在離開(kāi)之前處理好見(jiàn)面之事，不過(guò)我想我可以重新安排一下。 I was counting on taking care of our meeting b

51、efore I leave, but I suppose I could shuffle a few things.55第55頁(yè)，共92頁(yè)。你如果要更改時(shí)間，請(qǐng)隨時(shí)打我手機(jī)聯(lián)系。If you need to change the time, please feel free to call me on my cell phone.我打電話是想確認(rèn)一下你明天上午9點(diǎn)與帕克先生的預(yù)約有沒(méi)有問(wèn)題。I am calling to confirm your appointment for tomorrow morning at 9 am with Mr. Parker.高級(jí)56第56頁(yè)，共92頁(yè)。對(duì)不起

52、，夫人。午飯后唯一的空缺時(shí)間是1：15，不過(guò)我能把你加在4點(diǎn)以后。Sorry madam, the only opening we have after lunch is 1:15, but I might be able to work you in after 4.高級(jí)57第57頁(yè)，共92頁(yè)。 Making Telephone Appointment 電話預(yù)約對(duì)話1A: 您好，我是比爾伯頓。您有事嗎？B: 您好，伯頓先生。我是布拉德福家庭公司的詹尼詹金思，您給我打過(guò)電話。非常抱歉，您今天上午往我辦公室大電話時(shí)我正好不在。我的秘書說(shuō)您打電話問(wèn)我們下周二見(jiàn)面的事，是嗎？A: 是的，詹金思小姐。

53、謝謝您能回電話。很高興，我終于聯(lián)系到您了。我想告訴您下周二我不能赴約。那天我要出城辦事，有沒(méi)有可能把見(jiàn)面時(shí)間改到周一?B: 對(duì)不起，恐怕我周一的日程已排滿了。能否等到您回來(lái)再說(shuō)？A: 噢，天啊，我原本打算在離開(kāi)之前處理好見(jiàn)面之事，不過(guò)我想我可以重新安排一下。沒(méi)錯(cuò)，我們可以重新安排一下。我周四上午才回來(lái)。那周四下午怎么樣？這個(gè)時(shí)間你可以嗎？B: 應(yīng)該沒(méi)問(wèn)題。我們定在二點(diǎn)可以嗎?A: 好極了。我盼著下周四下午二點(diǎn)與您見(jiàn)面。如果您要更愛(ài)時(shí)間，請(qǐng)隨時(shí)打我手機(jī)聯(lián)系。B: 謝謝，伯頓先生。下周四見(jiàn)。58第58頁(yè)，共92頁(yè)。Dialogue 1A: 您好，我是比爾伯頓。您有事嗎？M: Hello, Bill

54、 Burton speaking. What can I do for you? B: 您好，伯頓先生。我是布拉德福家庭公司的詹尼詹金思，您給我打過(guò)電話。非常抱歉，您今天商務(wù)往我辦公室大電話時(shí)我正好不在。我的秘書說(shuō)您打電話問(wèn)我們下周二見(jiàn)面的事，是嗎？F: Hello, Mr Burton, this is Jenny Jenkins of Bradford and Sons returning your call. Im sorry you missed me when you called my office this morning. My secretary said you calle

55、d concerning our meeting next Tuesday? 59第59頁(yè)，共92頁(yè)。A: 是的，詹金思小姐。謝謝您能回電話。很高興，我終于聯(lián)系到您了。我想告訴您下周二我不能赴約。那天我要出城辦事，有沒(méi)有可能把見(jiàn)面時(shí)間改到周一?M: Yes, Ms Jenkins, thank you for returning my call. Im glad to finally get hold of you. I want to let you know I will not be able to make our meeting next Tuesday. I would be ou

56、t of town that day. Is there any possibility we can move the meeting to Monday? Dialogue 160第60頁(yè)，共92頁(yè)。B: 對(duì)不起，恐怕我周一的日程已排滿了。能否等到您回來(lái)再說(shuō)？F:I am sorry. Im afraid I am completely booked on Monday. Would it be possible to postpone until you return? A: 噢，天啊，我原本打算在離開(kāi)之前處理好見(jiàn)面之事，不過(guò)我想我可以重新安排一下。沒(méi)錯(cuò)，我們可以重新安排一下。我周四商務(wù)

57、才回來(lái)。那周四下午怎么樣？這個(gè)時(shí)間你可以嗎？M: Oh, dear. I was counting on taking care of our meeting before leave. But I suppose I can shut off a few things. Yes, we can arrange something. I will be back Thursday morning. What about Thursday afternoon? Would that work for you?Dialogue 161第61頁(yè)，共92頁(yè)。B: 應(yīng)該沒(méi)問(wèn)題。我們定在二點(diǎn)可以嗎?F:

58、That should be fine, shall we say about two oclock? A: 好極了。我盼著下周四下午二點(diǎn)與您見(jiàn)面。如果您要更愛(ài)時(shí)間，請(qǐng)隨時(shí)打我手機(jī)聯(lián)系。M: Perfect! I look forward to seeing you at two oclock next Thursday afternoon. If you need to change the time, please feel free to call me on my cell phone.B: 謝謝，伯頓先生。下周四見(jiàn)。F: Thanks Burdon, Ill see you on T

59、hursday.Dialogue 162第62頁(yè)，共92頁(yè)。 Making Telephone Appointment 電話預(yù)約對(duì)話2A: 您好B: 您好，多麗絲在嗎？A: 我是多麗絲。請(qǐng)問(wèn)您是哪位？ B: 你好，多麗絲，我是帕克牙醫(yī)醫(yī)院的邁克。我打電話是想確認(rèn)一下你明天上午9點(diǎn)與帕克醫(yī)生的預(yù)約有沒(méi)有問(wèn)題。A: 噢，我差點(diǎn)忘了。謝謝你打電話提醒我。事實(shí)上，我確實(shí)需要改一下預(yù)約時(shí)間。我的行程安排有點(diǎn)沖突，所以我無(wú)法那么早到醫(yī)院。B: 如果把你往后排，那樣可以嗎？A: 那得午飯以后。2點(diǎn)以前你們有空嗎？B: 對(duì)不起，夫人。午飯后唯一的空缺時(shí)間是1：15，不過(guò)我能把你加在4點(diǎn)以后。這個(gè)時(shí)間是不是會(huì)更

60、合適？A: 那好吧，我想我能在1：15趕到。你能把我的名字記在這個(gè)時(shí)間段嗎？B: 沒(méi)問(wèn)題。我把你明天上午預(yù)約時(shí)間改為明天下午1：15。A: 太好了。非常感謝。63第63頁(yè)，共92頁(yè)。Dialogue 2A: 您好F: HelloB: 您好，多麗絲在嗎？M: Hello, is Doris available?A: 我是多麗絲。請(qǐng)問(wèn)您是哪位？ F: This is Doris, who is calling please?B:你好， 多麗絲，我是帕克牙醫(yī)醫(yī)院的邁克。我打電話是想確認(rèn)一下你明天上午9點(diǎn)與帕克醫(yī)生的預(yù)約有沒(méi)有問(wèn)題。M: Hi, Doras, this is Mike calling