保安部崗位職責(zé)(共33張)

1、1Job Description Security 保安部工作培訓(xùn)Job description security 2General Responsibilities of All Security Staff保安部員工職責(zé)To ensure a high level quality customer service : welcome customers and to maintain a safe and clean shopping environment.確保高水平的客戶服務(wù)意識,，熱忱待客和保持一個安全,、舒適、干凈的購物環(huán)境.To ensure the safety of the

2、customer, staff and company asset and merchandise.保證顧客,員工,公司資產(chǎn)和商品的安全.To enforce the store rules and procedures.加強店規(guī)，并確保正常實施.Mission :任務(wù):Job description security 3General Responsibilities of All Security Staff保安部員工職責(zé)Security represents Carrefour. He guarantees the public image of the company.保安代表家樂福,

3、它能保證公司的公共形象.His specific mission is : Safety of Person and Property.他的特殊職責(zé):人身和財產(chǎn)的安全.He is ready at any time to maintain the safety at any place in the store.他隨時隨地維護店內(nèi)的一切安全.He has a welcome role, which implicates:他飾演一個熱忱待客的角色:也就是:Kindness 溫和Availability 親切Smile 微笑He must show : discretion, politeness

4、, punctuality, integrity and composure in all circumstances.應(yīng)當(dāng)表現(xiàn)出:謹(jǐn)慎,誠實,有禮貌,守時,完善及在任何情況下冷靜沉著.Job description security 4General Responsibilities of All Security Staff保安部員工職責(zé)He doesnt smoke,eat or drink when he is on duty.當(dāng)班時不吸煙,吃其它任何東西.He wears the Carrefour uniform with the badge , (except plain - c

5、lothes guards).應(yīng)穿著家樂福工作制服,佩戴名牌(便衣人員除外)，講究個人衛(wèi)生.He doesnt chat unnecessarily with staff, suppliers or customers.不應(yīng)無故與同事,供應(yīng)商,顧客閑談.He has no private relationship with staff, suppliers or customers at work.工作時不得與同事,供應(yīng)商,顧客有親密或私人關(guān)系.He enforce the “No Smoking”.維護“禁止吸煙”區(qū)域的規(guī)定.He checks if the Fire Fighting eq

6、uipment is in working order everyday.每日檢查滅火裝備是否工作正常.He checks the clearing of emergency exits.檢查緊急出口是否暢通無阻.Job description security 5General Responsibilities of All Security Staff保安部員工職責(zé)He reports to security management, duty store or store manager every incident or accident, according to its import

7、ance.根據(jù)事故的重要性,應(yīng)向保安經(jīng)理,值班經(jīng)理匯報所發(fā)生的一切.In case of fire or special event, he enforces the procedure.如發(fā)生火災(zāi)或特殊事故,應(yīng)依程序處理.He knows the organization chart, the procedures and the functioning of the store.應(yīng)了解,組織,安排店內(nèi)工作程序.If necessary, he bring s cleaning company in.依需要請清潔公司來店.He acquaints oneself with last dail

8、y events and characteristic order before working.工作前應(yīng)熟悉前一天所發(fā)生事件及特殊情況處理程序.He doesnt leave his position without the consent of security management.沒有得到保安部經(jīng)理的許可不得離開工作崗位及隨意撤崗.Job description security 6Job Description Per Position各崗位工作細則Security Chief:保安部主管:Be an example by respecting store rules and pro

9、cedures.率先遵守店內(nèi)的規(guī)章制度及程序.Organize good control of all procedures linked to security matters.組織有關(guān)安全的所有程序的嚴(yán)格實施.Develop and keep good relations with local authority.發(fā)展與保持和當(dāng)?shù)卣畽C關(guān)的良好關(guān)系.Identify potential risk and propose action plans to guarantee the safety of assets, merchandise and people in the store.預(yù)見

10、潛在的危險,并提出行動計劃,以保證店里資產(chǎn),商品和人員的安全.Propose and organize actions to develop the good image of the store and of the security department.提出和組織行動來發(fā)展店和保安部的良好形象.Report to store manager any abnormal situation immediately.時刻向店長匯報任何不正常的情況.To be continuedJob description security 7Job Description Per Position各崗位工作

11、細則Security Chief:保安部主管:Ensure the quality of cleaning activity.保證清潔質(zhì)量.Plan safety demonstration to prevent emergency events.舉行消防演習(xí)來防止事故的發(fā)生和擴展.In charge of staff training.負(fù)責(zé)員工的培訓(xùn).Control the goods flow at RY, sales area and storage according to security needs.根據(jù)安全需要,保證收貨區(qū),賣場和倉庫的有序.Organize goods in -

12、 out checking.檢查商品的進出店.Control internal theft.核查、防止內(nèi)部偷盜.Job description security 8Job Description Per Position各崗位工作職責(zé)Assist the security chief in managing and communicating with staff.在管理和員工交流方面協(xié)助保安主管.Be an good example by respecting store rules and procedures.成為遵守店規(guī)和程序的好榜樣.Fight against theft.與偷盜行為

13、做斗爭.Ensure the permanent quality cleaning activity.保證永久的清潔質(zhì)量.Check the working status of FF and security facilities.檢查防火設(shè)施和安全設(shè)施的工作狀態(tài).Ensure good relationship with local relevant authorities.保證與當(dāng)?shù)赜嘘P(guān)當(dāng)局良好的關(guān)系.Assist Chief to train the employees.協(xié)助主管搞好員工的培訓(xùn).Keep track of the staff behaviors，feedback to c

14、hief in time .觀察員工行為，及時反饋主管，做好新老員工交替的前期工作.Security Assistant:保安助理:Job description security 9Job Description Per Position各崗位工作細則Ensure the smooth opening and closing of the store.保證店的正常開,關(guān)門.To check the shuttle roller and other fire fighting facilities are in good status.檢查卷簾門和其它的防火設(shè)施處于良好的狀態(tài).Inspect

15、regularly in the store to ensure that no pallets and cartons and trolleys and baskets are left in the store alley.有規(guī)律地巡查賣場,以保證沒有倉板,紙箱和空置手推車、手提藍在賣場通道內(nèi).To ensure no customer blockage in the alley and supervise the cleaning company to clean from time to time.保證在過道內(nèi)無人流堵塞現(xiàn)象,經(jīng)常檢查清潔公司的活動.Make sure that the

16、re is sufficient number of trolleys and baskets after opening the store.保證在開店后有足夠數(shù)量的推車和購物籃.Help to solve the various disputes and check the security guards on position.幫助解決各種爭端,檢查崗位上的保安人員當(dāng)班情況.Senior Guard :領(lǐng)班:Job description security 10Job Description Per Position各崗位工作細則Close and open the entrance s

17、huttle roller of the store.開關(guān)店入口卷簾門的情況.Ask customer to deposit bag and goods purchased from elsewhere in the customer lockers.請顧客把別處購買的相關(guān)商品和包存入寄包柜.Forbid the customer to come out through the entrance.嚴(yán)禁顧客通過入口出店.To distribute the basket orderly to guarantee the availability.有序地發(fā)放提籃,保證有足夠的提籃供顧客使用.To k

18、eep customer out with pets /smoking /eating /drinking/camera/video .不要讓帶寵物, 照像機，攝像機，抽煙的,吃食物飲料等顧客進入賣場.Entrance :入口處:Job description security 11Job Description Per Position各崗位工作細則Keep control the safety of assets and merchandises in the warehouse.保證倉庫里資產(chǎn)和商品的安全.Update receiving yard book register with

19、the following information :及時登記收貨區(qū)登記本,包括以下信息:Date 日期Supplier name 供應(yīng)商名Fax order 傳真訂單Transportation company 運輸商Truck plate number 卡車牌號Number of pallets 倉板數(shù)Arriving time 到達時間departing time 離開時間Warehouse & RY外倉及收貨區(qū)內(nèi)外:To be continuedJob description security 12Job Description Per Position各崗位工作細則Update th

20、e store warehouse movement book register with following information:及時登記倉庫物資轉(zhuǎn)移本,包括以下信息:Delivery to store date 交貨到店日期Delivery from store date 從店交貨日期Truck plate number 卡車牌號Departure time 出發(fā)時間Arriving time 到達時間Number of pallets 倉板數(shù)量Check the truck before closing door : No Carrefour pallets or other ass

21、ets/merchandise.關(guān)卡車后門時,檢查卡車:沒有家樂福倉板和其它資產(chǎn)/商品.Keep permanent present in RY.保證在外倉.To manage the cleanliness of the surrounding area.保證周圍場地的清潔.Warehouse & RY :外倉及收貨區(qū)內(nèi)外:To be continuedJob description security 13Job Description Per Position各崗位工作細則Control goods returning to suppliers:檢查退給供應(yīng)商的貨物:Check quant

22、ity 檢查數(shù)量Sign on return form 在退貨單上簽字Check whether properly packed and sealed with security tape.檢查貨物是否包好并用保安部的封箱帶封好Ensure smooth goods flow in warehouse保證收貨區(qū)貨物的正常出入Forbid staff to get in and out warehouse (except tiding up of the Pallets/Cage)禁止員工通過收貨區(qū)籠子出入(除非與倉板/籠子)相關(guān).Forbid supplier to enter the war

23、ehouse.禁止供應(yīng)商在任何時間,任何情況下進入倉庫.Collection the garbage and transport back to store.收集垃圾并運回店里.Warehouse & RY :外倉及收貨區(qū)內(nèi)外:Job description security 14Job Description Per Position各崗位工作細則Forbid customer to come out with merchandise.禁止顧客帶商品出店.Check the appliance testing documents and merchandise in and out.檢查家電

24、測試單和進出店的商品.Check the returned goods : reconcile merchandise to the sales return form (date, item, reference, quantity, price).檢查退貨:核對商品與銷售退貨單(日期,單品,規(guī)格,數(shù)量,價格).Non Purchase Exit & Entrance :無購物出口（入口處）:Job description security 15Job Description Per Position各崗位工作細則Responsible for the distribution of tro

25、lleys and basket in defined places in store.負(fù)責(zé)在賣場指定的地點發(fā)放推車和提籃.Regulate the number controlling in entrance according to the customer flow.根據(jù)顧客流量來調(diào)整推車和提籃供應(yīng)數(shù)量.To collect the scattered trolleys and baskets from corners inside and outside the store.從店外和店內(nèi)各角落收集散落的推車和提籃.Keep the trolleys and baskets clean

26、and undamaged , make a regular check with maintenance.保持推車和提籃的清潔,完好,定期與維修部做檢查.Make monthly inventory . Ensure the quantity of trolley and basket is stable and report actual qty. to chief 每月進行一次盤點,保證推車與提籃的數(shù)量穩(wěn)定，并準(zhǔn)確性確匯報主管目前正確實際數(shù)量.After closing, check whether there is some scattered trolleys ,baskets ou

27、tside store.關(guān)店后,檢查在店外是否有散落的推車和提籃.Trolley :推車組:Job description security 16Job Description Per Position各崗位工作細則Wear a casual outfit to remain anonymous著便裝以不引人注意.Watch out the dubious people. Detect the dishonest people and follow them without being realized.監(jiān)視可疑人員,偵察有不正當(dāng)行為的人,并在不被發(fā)覺的情況下進行跟蹤.Make sure th

28、e people suspected of dishonesty have not replaced the items, before arrest them.確保嫌疑人在被抓獲前沒將物品轉(zhuǎn)移.Arrest the suspect with certainty (always with a second guard).確定后留住嫌疑人(應(yīng)有兩名保安在場).Be polite in approaching the people suspected of dishonesty.在接近嫌疑對象時,態(tài)度應(yīng)婉轉(zhuǎn).Watch out the internal theft.觀察并發(fā)現(xiàn)內(nèi)竊賊.Inspect

29、ors :便保:To be continuedJob description security 17Job Description Per Position各崗位工作細則Be impartial.應(yīng)保持公正.No amicable relationship with staff, suppliers or customers at work.禁止工作時與員工,供應(yīng)商和廠方促銷人員及顧客有過密聯(lián)系.Keep security chief informed of suspicious staff or promoter behavior.應(yīng)向保安主管匯報可疑員工、廠方促銷的情況.Enforce t

30、he security rules in sales areas.應(yīng)在賣場遵守保安規(guī)則.Inspectors :便保:Job description security 18Job Description Per Position各崗位工作細則Never leaves his duty.確保崗位有人.Always keep in touch with the guards inside and outside by walk- talkie.通過對講機與內(nèi)外保安保持聯(lián)系.Before opening, check the theft prevention system before openin

31、g.開店前,檢查防盜系統(tǒng)裝置.Watch out the suspect and keep track of them.觀察嫌疑人并進行布控.Keep record of the cassettes and categorize them.做好錄像帶記錄并歸類.Check no smoking in sales area and emergency exits always accessible.確保賣場無抽煙人員和緊急出口的暢通.Video :錄像室:To be continuedJob description security 19Job Description Per Position各

32、崗位工作細則Check with CCTV the cash collection on cashier line.用中央監(jiān)測系統(tǒng)檢查收銀臺的收款情況.Monitor with CCTV system the cash transportation process.用CCTV系統(tǒng)監(jiān)視資金運輸?shù)娜^程.Keep the confidentiality concerning video operation.對監(jiān)視器操作保密.Keep alert on the suspected staff.對可疑員工保持警惕.Restrict the access to video room.禁止無關(guān)人員進入監(jiān)控

33、室.Video :錄像室:Job description security 20Job Description Per Position各崗位工作細則Truck Driver :卡車司機: Daily “routine maintenance” work 每天做好出車前的 “例?！惫ぷ鱐o ensure the goods to be delivered safely to the customers.保證貨物安全運到顧客家中.Receiving the goods to be delivered with the delivery form and sign. Keep record of

34、the the delivery form.接到貨物的同時,收到送貨單并簽字.整理好送貨單.Support the commercial part to transfer goods between warehouse and store.支持營業(yè)部門在外倉和店之間運貨. Keep maintenance of the truck and control the maintenance cost 及時維修車輛或及時外送定點維修廠進行維修，嚴(yán)格控制車輛維修費用.Job description security 21Job Description Per Position各崗位工作細則To ens

35、ure the path leading to the RY is accessible.保證通向收貨區(qū)的道路暢通.Update receiving yard book register with the following information登記收貨區(qū)本:Date 日期supplier name 供應(yīng)商名Transportation company 運輸公司Truck plate number 車牌號Arriving date 到達時間Departing date. 出發(fā)時間Truck Guidance - RY outside :車道班(收貨區(qū)外):To be continuedJob

36、 description security 22Job Description Per Position各崗位工作細則Communicate frequently with RY to optimize truck access to RY and follow priorities（such as fresh, shortage).經(jīng)常與收貨區(qū)聯(lián)系,以保持收貨區(qū)卡車秩序并給予某些卡車優(yōu)先權(quán)(如生鮮類,短缺商品）.Check the truck before closing door : No Carrefour pallets, baskets, trolleys or other asse

37、ts/merchandise.關(guān)后門前檢查卡車:無家樂福倉板,提籃,推車或其它資產(chǎn)/商品.To manage the cleanliness of the surrounding area.保證周圍場地的清潔.Truck Guidance - RY outside :車道班(收貨區(qū)外):Job description security 23Job Description Per Position各崗位工作細則Receiving Yard Inside:收貨區(qū)內(nèi):Control the goods returning to suppliers :檢查退給供應(yīng)商的貨物:Check quantity

38、 ,item name & specification檢查數(shù)量、品名、規(guī)格是否與送貨單上相符Sign on return form 確認(rèn)后在退貨單上簽字check whether properly packed and seal with security tape. 檢查貨物是否包好并用保安部的封箱帶封好To ensure the smooth goods flow in RY 保證收貨區(qū)貨物的正常出入.Be responsible for the truck registration while the truck guidance is absent.當(dāng)車道保安不工作時,由二檢保安代為負(fù)

39、責(zé)卡車登記.To be continuedJob description security 24Job Description Per Position各崗位工作細則Receiving Yard Inside:收貨區(qū)內(nèi):Checking the facilities operation in RY (lighting, shuttle roller)檢查收貨區(qū)設(shè)施運轉(zhuǎn)(燈,卷簾門)是否正常.Forbid the staff to get in and out via RY cage (except tide up of the Pallets /Basket /cage).禁止員工通過收貨區(qū)籠

40、子出入(除非與倉板/提籃/籠子)有關(guān).Forbid the supplier to enter the store area at any time under any circumstance through RY cage.禁止供應(yīng)商在任何時候,任何情況下通過收貨區(qū)進入賣場.Check the garbage collection and weighing.檢查垃圾的收集與稱重.Check the garbage whether carrying merchandise or not 檢查垃圾內(nèi)夾帶商品，進入垃圾房Job description security 25Job Descrip

41、tion Per Position各崗位工作細則Double Check Team :二次檢查組:Double check the quantity delivered and counted by RY.二次檢查收貨區(qū)清點的交貨數(shù)量.Count 100% of 10 deliveries by suppliers .清點10次不同供應(yīng)商的收貨情況.Consign all information on a double checking book register 把所有信息登記在二次檢查本上fax order 定單item with difference 單品的出入value of diff

42、erence 金額的出入value of total delivery 總的送貨金額Control item and quantity檢查單品與數(shù)量.Sign document and indicate any difference in the double checking book register.在文件上簽字,并在二次檢查登記本上標(biāo)明差別.Job description security 26Job Description Per Position各崗位工作細則Punch Card :打卡處:Punch attendance card for employees, verify th

43、e conformity between name badge and card.負(fù)責(zé)所有員工打卡,并確認(rèn)名牌、卡相一致方可打卡.Check the staff belongings brought with them，any doubt detain person and goods and inform sales clerk on the spot .檢查員工攜帶物品，有可疑之處立刻扣留其人和物，并通知領(lǐng)班到場.Ensure that no fraudulence be incurred regarding card punching.保證打卡時無欺騙行為.Be in charge of

44、 the cleanliness of the around area office area 負(fù)責(zé)周圍場地的清潔及辦公區(qū)域的安靜.To be continuedJob description security 27Job Description Per Position各崗位工作細則Punch Card :打卡處:Keep good personal appearance.保持個人清潔，講究儀表、儀容Badge must be worn.檢查員工戴名牌.Handbag must be locked in the staff lockers.督促員工手提包必須鎖在員工衣柜內(nèi).Performin

45、g handbag checking of all staff while leaving (including cleaners) and verifying the receipt and good purchased by employees.檢查所有離店員工的提包(包括清潔人員及廠方促銷),核對收銀員與員工購買的商品是否一致.Check and control the internal purchase.檢查并管理內(nèi)部購買情況.Job description security 28Job Description Per Position各崗位工作細則Be responsible for

46、 the store register where all securities events must be recorded (fires, fights, accidents of staff and customer). Get it signed and hand it over to the next shift.負(fù)責(zé)店里的登記本,所有安全事宜均應(yīng)登記在冊(火情,打架及與顧客的糾紛),簽字并傳給下一班.Be responsible for the key register. All keys should be kept in a unique place with a cabin

47、et. All key movements should be registered according to procedure.負(fù)責(zé)鑰匙登記,所有鑰匙都放在一個箱子的唯一地方,所有鑰匙的領(lǐng)用情況都根據(jù)程序登記并讓領(lǐng)用人簽名.Ensure the permanence at reception before the arrival of the receptionist and after the departure of the them.來訪處由保安在上班前,下班后全權(quán)負(fù)責(zé)來訪處事宜.Reception :來訪處:To be continuedJob description securi

48、ty 29Job Description Per Position各崗位工作細則Enforce the staff hand book :實施員工手冊:Keep good personal appearance.保持個人外表整潔，談吐舉止衣文明、穩(wěn)重Badge must be worn.檢查員工戴名牌Handbag must be locked in the staff lockers.督促員工手提包鎖進衣柜Performing handbag checking of all staff while leaving (including cleaners) and verifying the

49、receipt and good purchased by employees.當(dāng)員工離店時,檢查手提包(包括洗衣店),并核對員工購買商品與收銀單是否一致.Reception :來訪處:To be continuedJob description security 30Job Description Per Position各崗位工作細則Be responsible for the registration of supplier, visitors and promoters with a book register.請供應(yīng)商,來訪人員和供銷人員在登記本上登記.Suppliers must

50、be checked while they come in and out with samples or bags, issue list if there is similar products at sales area .當(dāng)供應(yīng)商帶樣品和包裹進出時,需檢查,如賣場內(nèi)有類似商品必須開具清單以便控制.Check regularly the cleanliness of office area, toilets and locker room restroom.定時檢查辦公區(qū)域廁所,更衣柜,休息室的清潔.Reception :來訪處:Job description security 31Job Description Per Position各崗位工作細則Night Shift:夜班:Upon arriving, acquaint himself with what had happened in the day time and handle it accordingly .上班時,應(yīng)了解白天所發(fā)生的情況,并作