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CRHCollaboration:RFPPresentation

OneCRHAnytime,Anyplace30thAugust2016CRHCollaboration:RFPPresentWhoisintheroomOneCRHItisasmuchaboutcultureasitistechnologyThepartnershipapproachtoconsistentlydeliverthetechnologywithminimalbusinessdisruptionThesponsored

partnershipapproachtoconsistentlydrivethechangejourneyHowthisfitstogetherwiththerightteam2WhoisintheroomOneCRHItisThisprogrammeisasmuchaboutcultureasitisabouttechnology3Thisprogrammeisasmuchabou4TheCollaborationProgrammehasanumberofambitiousunderlyingobjectivesCreateONETEAM(OneCRH):thatabletouseonesingleproductivitytechnologytowork,CONNECTandSHAREINFORMATIONEnablerapidSHARINGandRE-USEofIP

DeployasingleintegratedtoolsetthatenablesjointSOLVINGOFPROBLEMSandINNOVATINGTOGETHERvirtuallyEnableEFFECTIVEandRAPIDtop-downCOMMUNICATIONSUPPORTfutureACQUISITIONandDIVESTMENTMakeoptimaluseoftheSINGLEGAL

&IDENTITYACCESSMANAGEMENTPLATFORMcurrentlybeingdeployedwithinCRH(Okta)BoostINDIVIDUALPERFORMANCEthroughincreasedproductivityandvirtualwaysofworkingControlRISKandenabletheSECURITYagendaProvidegreatercontrolofLICENCEMANAGEMENT4TheCollaborationProgrammehCultureis…“thewedothingsaroundhere”+Mind-setsValues+BehavioursTheassumptionsweholdaboutthewaytheworldis.Theseareofteninvisibletousandtoothers.Thethingswebelievearemostimportant.Wehavesomeawarenessofourvalues,buttheyarelargelyinvisibletoothersTheoutwardsignsofculture,informedbyunderlyingvaluesandmind-sets5Cultureis…“thewedothingsCapabilitiesBusinessValueConnectColleaguescanfindandcommunicatewitheachother.CoordinateColleagueshaveanE2Eviewofprocessesandworkflows.Theyknowwhodoeswhat,whenandwhere.CollaborateColleaguesworktogether,sharingandcollaboratingtocreatebetterbusinessoutcomes.InnovateColleaguesareempoweredtosolveexistingbusinessproblemsthroughnewwaysofworking.TheCollaborationProgrammeisfocusedonachievingacollaborativeculture6CapabilitiesBusinessValueConnVisibilityConnectionContributionInfluenceTransformJoinYammerand30DCgroupJoingroupsPostcommentsShareapointofviewonabusinesstopicCompleteyourprofile(picture…)Connectwithcolleagues(follow,@mention)AskforhelpSharenewsandannouncementswithrelevantpeopleRespondRecogniseothers’successesChampionparticipationHoldsimpledialogueChallengeviewsBlogConnectcolleagueswithexpertsSharecontextualinformationInspireothersSourceandsharebestpracticesConnectandmergeworkgroupsShareknowledge,ideasandinsightsConnectwithvisionSummariseandderiveinsightUsepublicgroupsWorktogethertoproduceoutcomesBuildtrustandtransparencyLeadchangeFollowsomeoneoutsidegeographyandorganisationShareexperientiallearningsDriveideasintoactionBringexternalperspectivestoworkingtasksEncourageaworkingteamtocontactyou

viaYammerContributetoadeliverableofsomeoneelseLearnfromothers’mistakesHelpgroupsgeneratenewinsightthroughdiscussionMoveworkingpracticestoYammerAdvance

outcomesTrailblaze/innovatenewusesforYammerCapabilitiesBehavioursand

mindsetsBehaviouralelements7VisibilityConnectionContributiQuicklyandeffectivelyengagetheentireITcommunityonwhatOneCRHmeansforITShareproductinnovationtoenableproductbuildingwhenappropriateEnabletheHRCommunitytocollaborateacrossOpCosExchangeproductinnovationtodrivesustainabilityagendaacrossgeographiesImagineifCRHcould…..LeveragetheexperienceofProcurementacrossallfunctionswithintheorganisation8QuicklyandeffectivelyengageSohowdowechangeculture?9Sohowdowechangeculture?910DeployCultureInterventionsDesignCultureBlueprintandInterventionsExecuteDefineInterventionsDefineBlueprintAssesscurrentcultureCreateembeddingstrategyReviewOneCRHandotherrelevantdocumentationReviewcorevaluesandbehavioursAccenturepre-worktocreatethedatacapturetemplateandinterviewguideIdentifytheleverstochangethecultureDevelopstrategyforembeddingrefreshedvaluesandbehavioursDevelopRoadmaptoachievethedesiredculturePlaninterventionsbasedontheleversidentifiedWhenourassetsareused(e.g.30DayChallenge)customise/buildthemaccordingtotheclientneedsLeverageNeuroscienceandPsychologyprincipleswhileplanningyourinterventionsImplement,monitorandsustainchangeChangetracking/otherdiagnosticstotrackprogress10DeployCultureDesignCultuLink-:/talks/derek_sivers_how_to_start_a_movement?language=en#t-157747

Link-:/tActivateLeadersShiftbehavioursandmindsetsAlignFormalOrganisation12TherearethreestrategicleverstopulltoshiftandchangecultureActivateLeadersShiftbehaviou13ThereareinsightswhichmakeatangibledifferenceinhowwesustainacollaborativecultureKeepandincorporatethesegraphicsRationalandemotionalreasons1.Ownconnections2.Growthmind-setandlearnings3.Positivity,optimism,safetyandcertainty4.Intrinsicmotivation5.13Thereareinsightswhichmak14ThereareanumberofCultureChangeKeySuccessFactorsFocusonthepositive:giveattentiontoearlyadoptersBea“dualcitizen”:

GetCRHleaderstorolemodelcollaborationMakeitreal&personal:Foryourbusinessthiswill…Listen&Respond:

Beagile...culturechangeisnotonesizefitsall14ThereareanumberofCultur15Thepartnershipapproachtoconsistentlydeliverthetechnologywithminimalbusinessdisruption15ThepartnershipapproachtoMicrosoftFastTrackCommunications&TrainingUsersMicrosoftBusinessSupportOpCoOpCoOpCoOpCoSupportAdoptionandCultureChange16Todeliversuccess,apartnershipapproachthroughcollaborationbetweentechnology,changeandCRHisrequiredTechnicalChangeMicrosoftFastTrackCommunicatiMobilisationTechnicalChange17Threeinterlockingcomponentsdrivetheprogrammeplanthatenablesminimalbusinessdisruption,genuinepartneringwhilsttailoringasolutionbespoketoCRHPhase1SupportPhase2Phase3Phase4Phase5Phase6OpCoTransformationTransitionNov2016Jan2017Feb2018Dec2019MobilisationOpCoTransformationSupportMobilisationTechnicalChange17T18ThekeytoasuccessfulMobilisationisanagreedapproachwithallpartners,achievedthroughco-ordinationandcollaborationTargetSolutionOtherO365LotusNotesExchangeGoogleDocsDefineasobservedbyexceptionDefinetechnicalmigrationtemplateDefinetechnicalmigrationtemplateDefinetechnicalmigrationtemplateDefinetechnicalmigrationtemplateDesignofMigrationTemplatesDeterminationofmigrationsequencingTechnicalDesignOpCoDiscovery&Assessment18ThekeytoasuccessfulMobiElaborationofRequirementsWorkshopswithDA&KeyStakeholdersTenantDesignAbaselinedocumentwithfixedglobalconfigurationsdeemedascorefunctionalityConfigurableitemsaddressedviaOpCoTemplatereviewactivitiesDesignAuthorityRepresentativesfromtheOpCoLeadershipmakinginformeddecisionsTemplateOptionsAbaselineofcatalogueitemscustomisedbyOpCostosupportbusinessoperationsConfigurationsoccurduringOpCoTransformation,supportedbyAvanadeSurroundSupportService.TargetSolutionOtherO365LotusNotesExchangeGoogleDocsDefineasobservedbyexceptionDefinetechnicalmigrationtemplateDefinetechnicalmigrationtemplateDefinetechnicalmigrationtemplateDefinetechnicalmigrationtemplateDesignofMigrationTemplatesTechnicalDesignPre-Production+ProductionEnvironmentsAnabilityforCRHtode-riskbusinessimpactbyensuringcriticalservicescanoperateviaO365LegacyAppALegacyAppBLegacyAppC19ElaborationofRequirementsTenOpCoAssessmentReviewofenvironment,healthandremediationactivitiesperOpCofortheattentionofCRHOpCoDiscoveryCRHProject&DAteamtofacilitatedatacapturewitheachOpCotodriveassessmentsDeterminationofmigrationsequencingOpCoDiscovery&AssessmentOpCoRemediationExecutionofremediationactivitiesfor:NetworkApplicationDataInfrastructure

MigrationSequencingElaborationofmigrationschedulebasedonoutputsofOpCoassessments20OpCoAssessmentOpCoDiscoveryDEngageOpCoITReviewEnvironmentDesignsSignofflocalisationFinalisemigrationreadinessLessonsLearntConfirmpostdeployment&BAUsupportRunFunctionalPilotEmail,CalendarandDataMigrationPrepareServiceDeskformigrationDecommissioningAuthenticateuseraccountsPreparedataformigration21ForOpCotransformations,thereisoneapproachtodriveconsistencywhilemeetingtheneedsofindividualOpCosReviewAssessmentReportsUserAcceptanceTestingNetworkRemediation(ifrequired)ApplicationIntegrationDay1SupportExecutelocalisationLedbyCRHSupportedbyAccenture-MigrationSupportTeamLead-BusinessAnalyst-ChangeDeploymentAnalyst-Face-to-FaceTrainer-VirtualTrainerFloorWalkingARROWVirtualSupportACNSupportEngageOpCoITReviewEnvironmeSteadyStateSupportServices(withSLA)StabiliseandBaselineSupport(NoSLA)22SupportinguserstosustainanexcellentexperienceTransition6weeks3years3monthsAgreeanddefineasingleservicemanagementprocessandrequestfulfilmentConductafeasibilityassessmentoftheintegrationofITSMtoolswithServiceNowandprovidecostestimationAgreeanyrefinementstotheRACICreationofasinglemasterO365SupportrunbookImplementationofGovernancemodelAgreeandcreateasinglemonthlyreportingtemplateforO365AgreeanddefineasinglesetofHelpfilesfortheCRHLevel1ServiceDesk.SupportStructureTicketFlowLevel1CRHLevel2AVNLevel3MS/OtherLevel2IncidentsroutedtoAvanadeviaServiceNowToolIncidentManagement&ServiceRequestsLevel2SupportforExchangeOnline,SkypeforBusiness,SharePointOnline,Yammer&OneDriveonlyCloud/On-Premiseinfrastructureavailability/config.changesActiveDirectory/IdentityManagementissuesCRHRequest/View/UpdateticketsinAVNSNOWPortalUserAVNSupportTeamUpdates/ClosesticketinSNOW3rdParty3rdPartyDependencyorMSO365Support(ifneeded)SLAStartSLAStopSLAResumesAVNServiceNowthroughtheAvanadeOffice365SurroundServiceSteadyStateSupportServices23Changemanagementalignswiththetechnologyapproachandrequiresstrongsponsorshiptobesuccessful23ChangemanagementalignswitCommunications&TrainingUsersMicrosoftBusinessSupportOpCoOpCoOpCoOpCoMicrosoftFastTrackAdoptionandCultureChangeThisistheapproachslidefromtech–suggestiontoCStoshadeouttechforthispart24ApproachOverview

AccentureandCRHSupportTechnicalChange&CultureCommunications&TrainingUsers25ChangeManagementFrameworkChangeManagementFramework5.PeopleManagementandOrganisationAlignmentManagesandaddresseschangestorolesandresponsibilities6.ChangeMonitoring/BusinessReadinessContinuousengagementandchangereadinessmonitoringtoensuretheProgrammeisontracktorealisethebenefits7.Alignmentwithothertransformation/organisationalstrategyEnsureschangeactivitiesarealignedwithothertransformationprojectsEnsuresProgrammeleadershipisalignedonasharedanddefinedvision,amutualunderstandingoftheapproach,outcomes,prioritiesandmanagement’sroleinthetransformation.Definestheimpactofthechangeatfunction,processandpeoplelevel.Mapsresourcesintermsofchangeandnewprocesses,andhandlespeopleimpactofthechange.Minimisesconfusionanddisruptionthroughtailored,open,andcontinuousinformationwithafocusontwo-waycommunication,fosteringunderstandingandfasteradoptionIdentifiestheskills,knowledgeandsupportrequiredtoperformthenewwaysofworkingwithinthenewsystem1.Vision&Culture2.ChangeImpact3.Communications&StakeholderMgt.4.TrainingTheChangeapproachisunderpinnedbykeyactivitiesofourChangeManagementFramework25ChangeManagementFrameworkC26ChangeManagementFrameworkTheChangeapproachisunderpinnedbykeyactivitiesofourChangeManagementFrameworkChangeManagementFramework7.Alignmentwithother

transformation/organisationalstrategy3.Communications&StakeholderMgt.2.ChangeImpact1.Vision&Culture5.PeopleManagementandOrganisationAlignment6.ChangeMonitoring/BusinessReadiness4.Training26ChangeManagementFrameworkT27ThereareanumberofkeyobjectiveswhenmanagingchangeCreateawareness,understandingandcommitmentLeadershipSupportPrepareemployees

forthechangeMaintainsponsorshipEnsureopencommunicationchannelsMinimisedisruption27Thereareanumberofkeyob28Identifyingandunderstandingprioritystakeholdersandhowtheywillbemanagediskey28Identifyingandunderstandin29Whenmanagingchangeweneedtoconsideralltheaspectsimpacted......andensureclearstrongsponsorshipandcommitmentfromseniorleadershiptoensurethebenefitsareclearlyunderstoodbyall.PeopleProcessTechnology29Whenmanagingchangeweneed30"Thesinglebiggestproblemincommunicationistheillusionthatithastakenplace"GeorgeBernardShawWorkwithyoutodeterminethebestmethodYammerPostersBlogsVideoFacetoFaceAudioNewsletterInfographicsEmailpush30"Thesinglebiggestproblem31Training,basedonablendedapproach,isavitalelementforsuccessfullypreparingenduserFacetofaceInstructorledtrainingVirtualInstructorledtrainingLearningfromtrainersandchangeagentsSelf-helpwebbasedtrainingmodulesUserJobAidsUserfeedbackconcernsthroughtheonlinesurveyissuedposttrainingChangenetworkandlinemanagerscheckinreadinesslevelsandfeedbackDedicatedresourcesinplacetomanageandaddressyourqueriesastheyarisepostGo-Live(floorwalkers)YouropportunitytoposeanyquestionsyoumayhavetothechangenetworkagentsandvirtualteamsShowingViewing&DoingFeedbackPostMigrationSupportCheckinVirtualClinics31Training,basedonablended32ThejourneystartswithMobilisationChangevisionworkshoptodefinetangiblescenariosofnewwaysofworkfordifferentstakeholdergroupsDesigndesiredbehavioursBusinessdiscussions,challenges,drivers,alignmentandtargetedoutcomesImpactscopeTargetedOpColeadershipandmid-leveloperationmanagementparticipantsDefinestrategytoexecutevisionandrealisebenefitsDefinestrategyforembeddingcultureWorkshops,focusgroups,virtualdiscussionsandsurveyswithcrosssectionofbusinessunitsandworkforcesProjectteamandlocalrepresentativesresponsibleforimplementationandexecutionofapproachDeploymentplanandtimelinesfordeliveryDevelopblueprintandroadmaptoachievedesiredcultureActiveinputfromOpCosponsorsandchangeteamsPlanningsessionsVisionStrategyPlanningPreparationKickoffmeetingStakeholderTargetingLeadershipengagementWorkshopschedulingWorkshoppreparationAtoolsetwillthenbedeveloped.Itwillbeacollectionofallcommunications,trainingandbehaviouralmaterialsandinitiatives.Isthisneeded?32ThejourneystartswithMobi33OpCoTransformationTheChangeManagementToolsetwillincludealloftheinitiativesthateachoftheOpCoswillrequiretodrivethetransformation.OpCopre-workandChangeNetworkActivationOpCoandAdoptionActivationOpCoToolsetLocalisationLaunchEngagementMaterialsExecuteTrainingAssessOpCoReadinessEmbedBehaviouralAdoptionandCultureChangeHandovertoOpCoresourcesMeasureUserAdoptionandBehaviourChange33OpCoTransformationTheChang34Measuringtheimpactofchangeidentifiestheneedforcorrectiveaction,whichiskeytosustainability&cantakemanyformsCorrectiveactioncantakemanyforms?CommunicationsTownHallsTrainingQ&ASessionsFlyers/InfoFacetoFace34Measuringtheimpactofchan35AccentureChangeTrackingClickheretolocateyourselfontheChangeMapTBC.Mayberemoved35AccentureChangeTrackingCliHowthisfitstogetherwiththerightteam36HowthisfitstogetherwiththSPONSORSHIPDemonstratingbuyinandownershipofthechangethroughtheiradvocacyINSIGHTANDDECISIONMAKINGPartnerwithandguidetheprojectteamandtheOpCochangenetworkthroughthedeployprocessROLEMODELParticipateintheskillsdevelopmentandcultureadoptionchallengeswhichgetsthevisibilitywithinthestakeholdergroup37TheVIPSponsorExperienceThedrivearoundtheVIPsponsorexperienceistoattractattentionandkeepthemengagedtoenabletheirroleasasignificantinfluenceranddecisionmakerduringthelifecycleoftheprogrammeSPONSORSHIPDemonstratingbuyi38TheVIPSponsorExperienceENGAGE

toonboardOpCoteamwithroleexpectationsandmobilizingCRHteamfocus…signoffLOCALISATIONS…….strategicupdatesontheDEPLOYPROCESSforkeydecision/strategicguidance.Project

ImpactToolSKILLSDEVELOPMENT,ROLEEXPECTATION

assponsorandrolemodel…ACTIVATECHANGENETWORKtodrivetheperformance,supportandadoptionactivities…ongoingcommunicationandvisibilityofbehaviorsandoutcomesasaROLEMODELChange

Journey38TheVIPSponsorExperienceENCLEAR

ROADMAPSAclearframeworkofreadinessactivities,skillsdevelopmentandactionlearningchallengesthataredesignedupfrontandlocalizedwhererelevantSELF-DRIVENEXECUTIONExecutionofactivitiesandreportingbacktochangenetworkonprogressandreceivingrelevantcoachingSUPPORTNETWORKACCESSSupportfromtheOpCochangenetworkandaseriesofVirtualtrainingandVirtualdropins39TheOfficeUserExperienceThiswillbeablendedtransformationjourneywhichwillincludehavingclarityaroundwhatalltheywillneedtodotogetreadyforthechange,theskillstheywillneedtodevelopandalsothehabits/behaviorthatmustbepracticedCLEAR

ROADMAPSAclearframewoENGAGE

tolaunchtheroadmapandthesetofactivitiesrequired…READINESS

CHECKLISTS

toensurethattheycangetreadyforthechange…….regularupdateonprogressofexecutingthereadinessactivitiestoinformtheDEPLOYPROCESSProject

Impact40TheOfficeUserExperienceToolSKILLSDEVELOPMENT,activitiesexecutionoverviewandprogressreporting…SUPPORTNETWORKassistwithquestions,coachthemandsupportduringmigrationandpostmigration…ACTIONLEARNING

bytakingdaychallengestoformnewhabits/behavioursChange

JourneyENGAGEtolaunchtheroadmapa41TheOfficeUserExperience41TheOfficeUserExperienceNEEDTOKNOWGUIDESAclearframeworkofreadinessactivitiesandinformationtheyrequirefortheirroleONSITEMATERIALMaterialwillbedeliveredonsitefortrainingbackedupbyvideosthatareaccessibleintheirsitesSUPPORTNETWORKACCESSSupportfromtheOpCochangenetworkandaseriesofVirtualdropins42TheSiteUserExperienceThiswillbeablendedtransformationjourneywhichwillincludehavingclarityaroundwhatalltheywillneedtodotogetreadyforthechange,onsitematerialavailablefortheirperformancesupport,gettingwhatinformationiskeyintermsofimpactandwhotheyhaveaccesstoforsupportNEEDTOKNOWGUIDESAclearfraENGAGEtolaunchtheroadmapandthesetofactivitiesrequired…READINESSCHECKLISTStoensurethattheycangetreadyforthechange…….regularupdateonprogressofexecutingthereadinessactivitiestoinformtheDEPLOYPROCESSProject

Impact43WhatSiteUserswillExperienceToolSKILLSDEVELOPMENT,viaonsitejobaids,trainingmaterialandvideos…SUPPORTNETWORKaccesstoassistwithquestions,coachthemandsupportduringmigrationandpostmigration…ACTIONLEARNINGbytakingdaychallengestoformnewhabits/behavioursChange

JourneyENGAGEtolaunchtheroadmapaCentralGovernanceBoardOpCoGovernanceBoard44Toensuresuccess,structuredgovernanceframeworksarerequiredOpCoWorkingGroupCentralGovernanceBoardOpCoGHowtheAccentureteam

willbestructured

tosupportBehaviouralandSocialManagerChangeDeploymentAnalystChangeManagementLeadChangeStrategyLeadComms.ConsultantFace-to-FaceTrainerTrainingAnalystVirtualTrainerFloorWalkingAnalystBusinessAnalystProgrammeManagerPMO

TestLeadDesignLeadMigrationSupportTeamLeadMigrationPlanning

ServiceDesignLead

DesignConsultant

TestAnalyst

ARROWVirtualMigrationSupportHowtheAccentureteam

willb46Didyouknow?ThetechnicalteamthatweresourcedforCRHhave…Deliveredmorethan3.5millionMicrosoftOfficeseatsglobally,whichismorethananyotherMicrosoftPartnerIncludesaVirtualTechnologySolutionsProfessional(vTSP),whohelpsMicrosoftformstrategiesforOffice365Designed,deployedandmigratedusersontoadedicatedExchangeplatformfora600,000+mailboxclientMigrated100,000mailboxesforaclient,across~60countries,injust3weeksDesignedanddeliveredthemigrationofSharePointfora140,000userclient

IncludesaServiceDeliveryManagerwhowasresponsiblefora140,000+mailboxserviceacross180countries…andweareoneoftheonlypartnersintheworldthatprovideFastTrackservicestoMicrosoftCollectivelydeliveredover30projectsthatconsistedofcommunicationcampaigns,changetransformationsandtrainingcampaignsacrossmultigeographyindustriesandclientsJointlymanagedwithmultipleclientstheircollaborationandculturejourneysimplementingbehaviorchangesthatreachedoverXXusersPublishedoverXXpointsofviewoncollaboration,behaviorgamificationandbehaviorchangesOurchange

teamhas…46Didyouknow?ThetechnicaltEmbeddinggenuinepartnershipsSponsorshipatalllevelsoftheorganisationdrivesembeddingofacollaborationmind-setThisisasignificantbusinesschangeundertakingCreatingacollaborationculturethatlivesbeyondthecollaboerationprogrammeThisisaStrategicBusinessenablementprogrammeTailoringapproachestechnicalandchangemanagementtoOpCostominimisethebusinessdisruptionandrealisethebenefit47EmbeddinggenuinepartnershipsAppendixAAdditionalTechnicalSlides48AppendixA4849MicrosoftO365LicensingOnlineOfficeApplicationsPPPFullyInstalledOfficeApplications(*)PPOfficeonTablets&PhonesPPFileStorage&Sharing(1TB)(*)PPPEmail,Calendar&Contacts(*)PPPUnlimitedOnlineMeetings(Skype)(*)PPPCorporateSocialNetwork(Yammer)PPPCorporateVideoPortalPPPMeetingBroadcast(upto10,000)PPPArchiving&LegalHoldPPAnalytics(Inc.Delve)PPSTNConferencingPCloudPABXPE1E3E5ProvisionofOnlineandCloudbasedtoolsE1+OfficeClientApplicationsArchiving+RightsManagementDataLoss+EncryptionE3+Businessandenduseranalyticsandfulltelephonywhichcandrivesignificantcostsavings49MicrosoftO365LicensingOnli…andthenthelawyerscome.…whocanaccesscloudservicesandfromwhere?…h(huán)owdowecontrolwhohasaccess?PurposeTodetailtheidentitymanagementprocessandaligntheOffice365architecturetorequirements.ThefocuswillbeontheOffice365tenant,existingdomainsandnamingconventionsandwillhighlightanylimitationsordependenciesofOffice365.AgendaDirectoryservicesarchitectureIdentitymanagementarchitectureandprocessesAuthentication(TwoFactor,Certificate,SSO)AccessControlsPotentialhighlevelarchitectureConsiderationsAudienceCRHOffice365ServiceOwnerrequiredCRHMessagingOwnerrequiredCRHCollaborationOwnerrequiredCRHUnifiedCommunicationOwnerrequiredDependenciesSupportingdetailedprocess/architecturaldocumentationUnderstandingofbusinessrequirementsforeachDivision.PurposeTodeepdiveintotheas-issecurityconfigurationandsupportinginfrastructure.Alsoexploretheknownissuesandrisksofthecurrentenvironment.AgendaMessaginghygienearchitectureandconfiguration(Spam,A/V,serviceproviders,filtering)Encryption(S/MIME,TLS,PGP,RMS,MTLS,SSL,Storage)Messagesigning(S/MIME)PublicKeyInfrastructureAuthentication(ActiveDirectory,TwoFactor,SSO)Audience

CRHITSecurityrequiredCRHMessagingOwnerrequiredCRHCollaborationOwnerrequiredCRHUnifiedCommunicationOwnerrequiredDependenciesSupportingdetailedconfigurationdocumentation.Securitypolicydocumentation(e.g.ISO/IEC27001:2005policies)PurposeAssessthegovernance,legalandcompliancepoliciesrequiredbyCRH.ThisincludesinformationsecurityandOffice365solutionalignment.AgendaRecordsmanagement&JournalingLitigationholdsandeDiscoveryDataLossPreventionRightsmanagementTransportrulesAuditing(Mailboxandadministrator)AudienceCRHITLegalRepresentativeandITComplianceRepresentativerequiredDependenciesSupportingdetailedconfigurationdocumentation,Securitypolicydocumentation(e.g.ISO/IEC27001:2005policies).LegalandcomplianceSecurityServiceIntroduction50Considerations(1)…andthenthelawyerscome.…whPurposeToassesstheas-isoperatingproceduresandtherequirementsforintroducingnewtechnologiesintoservice.Itisalsoanopportunitytodiscusstheknownissues/risksofthecurrentenvironmentandalignrequirementsagainsttheOffice365service.AgendaBackupandrestorePatchandupdatemanagementTestenvironmentsResilience(Highavailability,disasterrecovery,businesscontinuity)Monitoring(alerts,performance,capacity)ServicelevelagreementsReporting(Managementinformationandservicehealth)AudienceCRHSupportOwner/RepresentativerequiredDependenciesUnderstandingofcurrentstateenvironments.architecturaldocumentationandsamplereportsPurposeTohelptheprojecttounderstandsomeofthewiderworkplacestrategiesthatmayhavedependenciesonthemessagingenvironmentsandtoensurethatstrategicalignmentisbeingconsidered.Thiswillalsoopenlydiscusssomeoftheearlyfindingsofdiscoveryandhighlightanyissuesoropportunities.AgendaAs-IsreplaySWOTanalysisMessagingandworkplacestrategicalignmentAudienceCRHOffice365BusinessOwnerrequiredCRHMessagingOwnerrequiredCRHCollaborationOwnerrequiredCRHUnifiedCommunicationOwnerrequiredDependenciesNone.PurposeToassesstheas-istechnicalarchitectureofthenetworkinginfrastructureandtodiscusstheknownissuesandrisksofthecurre