投訴信課件 高三英語作文專題

Howdoyoufeelifyouwereme?Pre-writingLearningaims：a)Languagecompetence1.Knowthemainexpressionsandstructuresofletterofcomplaint.2.Writetheletterinproperstructuresandexpressions.3.Correctandpolishthewritingwiththehelpofthechecklist.b)Culturalawareness1.Raiseself-rightconsciousness2.Expresscomplaintsinapoliteway.3.Putforwardreasonableexpectations.c)Learningability1.Consolidatethe

usageofFour-SquareWritingMethod.d)Thinkingquality1.Statetheircomplaintsclearly.2.Organizetheirwritinginalogicalway.InternationalDayforConsumers'RightsandInterestsWhatisaletterofcomplaint?投訴信是向有關(guān)部門反映所購買的某種商品質(zhì)量或某項服務(wù)/環(huán)境不能達到我們的要求，以期望對方退換或索賠。因此，寫投訴信時措辭要客氣，但語氣要堅定，這樣才能達到理想的投訴效果。

投訴信應(yīng)包括三個方面的內(nèi)容：thestructureofaletterofcomplaint1.抱怨2.忍受3.糟糕的服務(wù)4.采取措施

5.解決問題complainabout/makeacomplain投訴信常用詞塊poorservicetakemeasures/takesteps/takeactionputupwith/bear/stand/toleratehandle/dealwith/solvetheproblem6.預(yù)防……發(fā)生

7.調(diào)查此次事件

8.以粗魯?shù)姆绞?.向……道歉10.要求退款11.一個滿意的解決方法10.要求合理的賠償

prevent/stop/keep…fromhappeninginvestigate/lookintothematter/incident

inarudemannermakeanapologyto…/apologizeto…declarearefundasatisfyingsolutionaskforreasonablecompensation常用句式Inthebeginningparagraph:1．Iamwritingtomakeacomplaintabout…2．Iamwritingtoexpressmydissatisfaction/disappointmentabout…3.Iamwritingtoattractyourattentiontothisproblem.4．Iamwritingto

draw

yourattentiontotheawfulfactthat+

句子.Inthebodyparagraph:陳述要投訴的問題1．Iamtotally/completelydisappointedtofindthat+

句子(如：yousentmeapairofshoesofwrongsize.)2．Therearesomeseriousproblemsthatdeserveyourcloseattention.Foronething,…;foranother,…3．Therearesomeproblemswith…thatIwishtobringtoyourattention.First,…/Inaddition,…/Worsestill,…Inthelastparagraph:1.Itrustyouwilltakemycomplaintsseriouslyandsolvetheproblemassoonaspossible.2.Ibelieveyouwillseriouslyconsiderthisquestion.3．Iwouldbegratefulifyoucouldtakemyopinionintoconsideration.4．Iwouldappreciateitifyouarekindenoughtosolvetheproblemassoonaspossible.5．Icouldn’tbemoresatisfiedifyoucould…Dear________,/

Towhomitmayconerned,Iam__________(自我介紹).IfeelbadtotroubleyoubutIamafraidthatIhavetoexpressmydissatisfactionabout_________(抱怨的事情).

Mycompliantsmainlylieinthefollowingaspects.Inthefirstplace,__________

(抱怨的第一個方面).Inaddition,_________(抱怨的第二個方面).Tomakemattersworse/Muchtomydisappointment/Whatmademereallydisappointedwasthat,_________（抱怨第三個方面）.Underthesecircumstances,Ifoundit________

(感覺)to_________

(帶來的后果).

Duetoitspoorqualityandmuchinconvenienceithascaused,Irequirethatyoueither_________or___________.（訴求）Idohopeyoucantakemycomplaintintoconsideration.Lookingforwardtoasatisfactoryreplyatyourearliestconvenience./Iwouldliketohavethismattersettledby________（期限）

Yours,模板1.LayoutofaletterofcomplaintSalutationStructurePara.1______________________Para.2______________________Para.3_______________________________DearSir/MadammakeacomplaintstatetheproblemsexpressexpectationsandsuggestionsSharingtime2.Shareyourexplorationsofsomeusefulvocabularyandsentences.Purpose:Reasons:Tone:directreasonablerespectful、politeDiscussionTipsonhowtowritealetterofcomplaintLanguage:formal假如你是Kethrine，最近在某購物網(wǎng)站上購買了一雙鞋子，但出現(xiàn)了一些問題。請給網(wǎng)站寫一封投訴信,包括以下內(nèi)容：1.寫信的目的；2.投訴內(nèi)容：3.要求：重新郵寄或退款；4.詢問：若寄回,誰承擔(dān)寄費?注意：詞數(shù)100左右。申購情況實際情況顏色黑色白色號數(shù)3938While-writingChecklistLookattheletterwrittenbyyourpartner.Givemarksoutoftenfortheeachofthefollowing.1.Content:relevantideas?2.Choiceof