質(zhì)量術語 (2)ppt課件

1、 員工入職培訓-質(zhì)量培訓.QUALITYIS 質(zhì)量是什么PERFECTION 完美的ABSENCE OF DEFECT 無缺陷DO IT RIGHT THE FIRST TIME /EVERY TIME 每次在第一次時就把事情做好EVERYBODYS BUSINESS 到達質(zhì)量要求是每個人的職責MAIN REQUIREMENT DRIVING OUR BUSINESS 客戶發(fā)需求是企業(yè)的謀劃力COMMITMENT AND PARTICIPATION AT ALL LEVEL IS COMPULSORY 每一階層的承諾與參與是強迫性的 .OUALITY INFORMATION 質(zhì)量信息Relev

2、ant 貼切Complete 完好Sufficiently Accurate 準確Clear 明晰Communicate to the right person 及時傳達相關人員Should not be excessive 無需過分Timely and most appropriate time 準時及在最適宜的時間Through efficient appropriate Channel 經(jīng)過有效恰當?shù)那?.質(zhì) 量 成 本 示 例Visible Quality cost顯而易見的質(zhì)量成本Less Visible Quality costs不明顯及隱藏性的質(zhì)量成本Rejects 產(chǎn)品不合格

3、Scrap 報廢Rework 返工Excess Inventory 庫存過量Complaints 投訴Guarantee Claims 索價賠償 Waste of over-production 盲目生產(chǎn)造成浪費Waste from hunting for things which are missing 尋找缺失物品造成的浪費Loss of customers 客戶流失Loss of reputation 形象及信譽損失Lack of planning 計劃不力Low value added inspections 低附加值的檢查.Cost of Quality Iceberg質(zhì)量本錢冰山表

4、示圖Visible Defects缺陷顯而易見的本錢 Rework返工 Scrap報廢 Overruns 過度消費 Inspection 檢查Less Visible 不明顯及隱藏性的本錢 Productfailure Rush delivery costs in the field 產(chǎn)品失誤 趕貨呵斥不用要的費用 Time lost due to accidents Equipment Inappropriate job specification 不測事件之時間損失 failures設備缺點 不適宜的任務闡明 Extra operations Complaint investigation

5、 cost Excess inventory (touch-up trimming ect)額外的任務 調(diào)查贊揚的本錢 過量庫存 Retrofit cost due to Unnecessary Rewriting operator Design deficiencies procedures Lark of parts instructions 設計不當呵斥的費用 不用要的流程 配件缺乏 重寫操作指南 Cost of lost sales Past-due receivables Idle time Retraining 銷售額損失呵斥的本錢 過期的應收款 閑置時間的浪費 重新訓練. 如何將

6、質(zhì)量本錢降至最低Fewer reject, less waste，less rework 最少的廢品,最少的浪費 ,最少的返工Lower costs and improved quality by doing things right the first time 第一次就把事情做好以提高質(zhì)量來降低本錢 Higher customer satisfaction and sales 提高客戶稱心度及提高銷售量 More profitable businesses with increased productivity 提高消費力以添加更多的利潤.客戶就是無論在辦公室里，面對面接觸或者在中，那個最

7、重要的人客戶無需依賴我們，而我們那么必需依賴客戶客戶不是在干擾我們的任務，而是我們?nèi)蝿盏哪康乃谖覀儾⒎鞘墙?jīng)過為他們效力來支持他們，相反的，是他們經(jīng)過給我們提供任務的時機來支持我們客戶不是我們可以與之爭辯的人，沒有人可以博得與客戶的爭辯客戶將他們的要求通知我們，而我們的任務就是努力到達他們的要求. 客戶是什么.凡事預先規(guī)劃 Plan first建立優(yōu)先順序 Prioritize貫徹80/20法那么 Apply 80/20 Theorem合并相關任務 Group related jobs together有效分工授權 Assign/delegate tasks effectively每天檢查進度

8、 Check your progress everyday 記錄永遠比記憶重要 Taking notes is far more important than memorizing時間是積極使用而不是消極節(jié) 省.TIME MANAGEMENT 如何有效利用時間Setting the objectives 選定目的What should you be doing? 他應該做什么？What are you doing? 他正在做什么？Can you do what you should be doing? 他能否有才干做應該做的事情？The satisfaction of Quality time

9、. 高質(zhì)量時間的滿足感Time planning 有效的時間規(guī)劃Time Control-Where dose your time go? 控制時間-他的時間到那里去了？Before you try to manage them, manage yourself.在管理時間之前自我約束What about using other peoples time? 能否占用他人時間?Wasting time. 浪費時間Supposing you had more time? 假設他有更多的時間.七種類型的浪費7 TYPES OF WASTE ARISEING FROM1. TRANSPORT (UNN

10、ECESSARY HANDLING) 無需求之搬運2. UNNECESSARY MOTION OR ACTION 無需求之動作3. WAITING TIME OR DELAY 等待或延誤4PROCESS 無必要之流程5ACCUMULATION OF WORK-IN-PROCESS 累計半廢品6. OVERPRODUCTION 盲目消費7. DEFECTS 有缺陷的產(chǎn)品.BUSINESS EXCELLIENCE優(yōu)秀商業(yè)企業(yè)Leadership and Quality Culture 指點才干和質(zhì)量文化Use of Information and analysis 對信息的運用和分析Strateg

11、ic planning 謀劃性企劃H.R Development and management 人力資源的開發(fā)及管理uality and operational results 質(zhì)量與運作成果Customer focus and satisfaction 客戶的焦點和稱心度.1We cannot Become What We Need to be by Remaining What We Are 因循守舊會使我們止步不前。2If You Are Standing Upright, Dont Worry If Your Shadow Is Crooked 身正不怕影子歪。3The BEST Pr

12、eparation For Tomorrow Is To Do Todays Work Superbly WELL! 為明天作的最好的預備就是把今天的事做好。4PLANNING is deciding NOW what to change Today So that Performance results Tomorrow will be favourably Different from Yesterday. 方案就是如今決議今天做什么，以使明天實際的結(jié)果比昨天的更好。5Innovate or Evaporate 進展創(chuàng)意改革或消逝在歷史中。堅持積極的心態(tài).堅持積極的心態(tài)6Practice

13、Courtesy for all we know, It might become fashionable again 對我們所知的都以誠相待，這能夠會再次流行。7In Order to be Irreplaceable, One Must always be Different 必需堅持與眾不同，以免被替代。8Patience is Bitter, But its Fruit is Sweet! 苦盡甘來。9Have Old Memories,But Young Hopes 立足當前，展望未來。10Hot Heads & Cold Hearts Never Solved Anything 熱

14、頭腦和冷心腸處理不了任何事。11Character is Power! 個性就是力量。.堅持積極的心態(tài)12The Speed of The Leader is the Speed of Its Gang 有迅速反響的指點者就有一樣素質(zhì)的部屬。13A Tongue Three Inches Long can Kill a Man Six Feet Tall 小刀也能鉅大樹。14Small Deeds done are Better than Great Deeds Planned 不積跬步無以致千里。15Do Your Best! There is No Goal Achieved Better

15、 Than That! 全力以赴！是實現(xiàn)目的的最好方法。16No Wind is Good Wind if You Dont know where the Harbour Is 不要無的放矢 。17Temper Gets You in Trouble. Pride Keeps You There 氣惱會給他費事，驕傲那么會帶給他勝利。.堅持積極的心態(tài)18Dont Look for Trouble-Theres Enough To Go Around 可做之事多著呢。19Dont A Good Job can Give You the Kind of Glow That Sunshine Gives Stained Glass 把任務做好會給他帶來好運。20Watch Your Thoughts，They Become Words. Watch Your Wor