人力資源管理第一章(ppt文檔)課件

1、FUNDAMENTALS OF HUMAN RESOURCE MANAGEMENT 5TH EDITIONBY R.A. NOE, J.R. HOLLENBECK, B. GERHART, AND P.M. WRIGHTCHAPTER 1 MANAGING HUMAN RESOURCES NEED TO KNOW Definition of HRM and how HRM contributes to an organizations performance.Responsibilities of HR departments.Types of skills needed HRM.Role o

2、f supervisors.Ethical issues in HRM.Typical careers HRM.Human Resource Management (HRM)The policies, practices, and systems that influence employees:behaviorattitudesperformanceFIGURE 1.1: HRM PRACTICESCOMPANIES WITH EFFECTIVE HRM:Employees and customers tend to be more satisfied.The companies tend

3、to:be more innovativehave greater productivitydevelop a more favorable reputation in the communityHUMAN CAPITALHuman Capital an organizations employees described in terms of their:trainingexperiencejudgmentintelligencerelationshipsinsightThe concept of HRM implies that employees are resources of the

4、 employer.Figure 1.2: Impact of HRMHRM and Sustainable Competitive AdvantageAn organization can succeed if it has sustainable competitive advantage.HR have the necessary qualities to help give organizations this advantage: HR are valuable, cannot be imitated, have no good substitutes and with needed

5、 skills and and knowledge are sometimes rare. At Southwest Airlines, the companys focus is on keeping employees loyal, motivated, trained, and compensated. In turn, there is a low turnover rate and a high rate of customer satisfaction.High-Performance Work SystemAn organization in which technology,

6、organizational structure, people, and processes all work together to give an organization a competitive advantage.Table 1.1: Responsibilities of HR DepartmentsAnalyzing and Designing JobsProcess of getting detailed information about jobs.Process of defining the way work will be performed and the tas

7、ks that a given job requires.Job AnalysisJob DesignRecruiting and Hiring EmployeesThe process through which the organization seeks applicants for potential employment.The process by which the organization attempts to identify applicants with the necessary knowledge, skills, abilities, and other char

8、acteristics that will help the organization achieve its goals.RecruitmentSelectionQualities of Job CandidatesWhich of the following qualities were in the top 5 as reported by employers?Technical skillsIntelligenceInterpersonal skillsComputer skillsTable 1.2: Top Qualities Employers Seek in Job Candi

9、datesTraining and Developing EmployeesA planned effort to enable employees to learn job-related knowledge, skills, and behavior.Acquisition of knowledge, skills, and behaviors that improve an employees ability to meet changes in job requirements and in customer demands.TrainingDevelopmentManaging Pe

10、rformancePerformance Management The process of ensuring that employees activities and outputs match the organizations goals.HR department may be responsible for developing or obtaining questionnaires and other devices for measuring performance.Planning & Administering Pay & BenefitsHow much salary,

11、wages bonuses, commissions, and other performance -related pay to offer.Which benefits to offer and how much of the cost will be shared by employees.Systems for keeping track of employees earnings and benefits are needed.Employees need information about their benefits plan.Extensive record keeping a

12、nd reporting is needed.Planning Pay & BenefitsAdministering Pay & BenefitsMaintaining Positive Employee RelationsPreparing and distributing:employee handbooks and policiescompany publications and newslettersDealing with and responding to communications from employees questions:about benefits and com

13、pany policy, possible discrimination or harassment, safety hazards etc.Collective bargaining and contract administration.Establishing and AdministeringPersonnel PoliciesOrganizations depend on their HR department to help establish and communicate policies related to:hiringdisciplinepromotionsbenefit

14、sAll aspects of HRM require careful and discreet record keeping.Ensuring Compliance with Labor LawsGovernment requirements include:filing reports and displaying postersavoiding unlawful behaviorManagers depend on HR professionals to help them keep track of these requirements.Lawsuits will continue t

15、o influence HRM practices concern job security. One reason W.L. Gore & Associates is repeatedly named one of the 100 Best Companies to Work for in America is their unusual corporate culture where all employees are known as associates and bosses are not found.Supporting the Organizations StrategyHR p

16、lanning identifying the numbers and types of employees the organization will require to meet its objectives.The organization may turn to its HR department for help in managing the change process.Skilled HR professionals can apply knowledge of human behavior, along with performance management tools,

17、to help the organization manage change constructively.Supporting the Organizations StrategyEvidence-based HR Collecting and using data to show that human resource practices have a positive influence on the companys bottom line or key stakeholders.Supporting the Organizations StrategyA companys commi

18、tment to meeting the needs of its stakeholders.The parties with an interest in the companys success (typically, shareholders, the community, customers, and employees).Corporate Social ResponsibilityStakeholdersFigure 1.3: Skills of HRM ProfessionalsWho is Responsible for HR?In an organization, who s

19、hould be concerned with human resource management?Only HR departmentsOnly ManagersManagers and HR departmentsFigure 1.4:Supervisors Involvement in HRMETHICS IN HRMEthics fundamental principles of right and wrong.Ethical behavior is behavior that is consistent with those principles.Many ethical issue

20、s in the workplace involve HRM.Employee Rights free consentprivacyfreedom of consciencefreedom of speechdue processEthical companies act according to four principles:In their relationships with customers, vendors, and clients, ethical companies emphasize mutual benefits.Employees assume responsibili

21、ty for the actions of the company.The company has a sense of purpose or vision that employees value and use in their day-to-day work.They emphasize fairness.Figure 1.5: Standards for Identifying Ethical PracticesSTANDARDS FOR IDENTIFYING ETHICAL HRM PRACTICESHRM practices must result in the greatest

22、 good for the largest number of people.Employment practices must respect basic human rights of privacy, due process, consent, and free speech.Managers must treat employees and customers equitably and fairly.Figure 1.6:Median Salaries for HRM PositionsTest Your KnowledgeWhich HR functions are primari

23、ly concerned with 1) ensuring employees are capable of doing their current job , 2) ensuring that employees are satisfied with their rewards.1) Development; 2) Employee Relations1) Training; 2) Legal Compliance1) Selection; 2) Pay & Benefits1) Training; 2) Pay & BenefitsSummaryHRM consists of an org

24、anizations “people practices”policies, practices, and systems that influence employees behavior, attitudes, and performance.HRM influences who works for the organization and how those people work.HR departments have responsibility for a variety of functions related to acquiring and managing employees. Summary (continued)HRM requires human relations skills, including ski