質(zhì)量管理第六版英文教輔 chapter 3

ManagingQuality:IntegratingtheSupplyChain,6e(Foster)Chapter3GlobalSupplyChainQualityandInternationalQualityStandards1)allowsforeignfirmstosellinrestrictedmarketswhileusingthedesignoftheoriginaldesigner.ExportingFranchisingLicensingImportingPartneringAnswer:CDiff:2LearningOutcome:DiscussthetotalcostofqualityandcomparethecommonmethodsofmanagingqualityLO:3.1Understandtheimportanceofqualityinglobaleconomics.AACSB:ApplicationofKnowledgeType:ConceptBychangingtheirenvironment,firmslocatethemselvesneartoorfarawayfromnaturalresources.economictaskphysicalglobalsocialAnswer:CDiff:1LearningOutcome:DiscussthetotalcostofqualityandcomparethecommonmethodsofmanagingqualityLO:3.1Understandtheimportanceofqualityinglobaleconomics.AACSB:ApplicationofKnowledgeType:ConceptTheportionofafirm'senvironmentthathastodowiththeoperatingstructurethefirmencounterswhenglobalizingiscalledtheenvironment.globalphysicalsocialtaskeconomicAnswer:DDiff:2LearningOutcome:DiscussthetotalcostofqualityandcomparethecommonmethodsofmanagingqualityLO:3.1Understandtheimportanceofqualityinglobaleconomics.CustomerfocusandworkforcefocusarecategoriesoftheDemingPrize.Answer:FALSEDiff:2LearningOutcome:DiscussthetotalcostofqualityandcomparethecommonmethodsofmanagingqualityLO:3.3CompareandcontrastAmerican,European,andJapaneseapproachestoqualitymanagement.AACSB:ApplicationofKnowledgeType:ConceptLeadershipandstrategyarecategoriesoftheEuropeanQualityAward.Answer:TRUEDiff:2LearningOutcome:DiscussthetotalcostofqualityandcomparethecommonmethodsofmanagingqualityLO:3.3CompareandcontrastAmerican,European,andJapaneseapproachestoqualitymanagement.AACSB:ApplicationofKnowledgeType:ConceptThehighestleveloftheEuropeanQualityAwardistheawardforthemostaccomplishedapplicantinagivenyear.Answer:TRUEDiff:2LearningOutcome:DiscussthetotalcostofqualityandcomparethecommonmethodsofmanagingqualityLO:3.3CompareandcontrastAmerican,European,andJapaneseapproachestoqualitymanagement.AACSB:ApplicationofKnowledgeType:ConceptTheEuropeanQualityAwardfocusesonthosethingsthatleadtocustomerserviceandimprovedproducts,whereastheBaldrigecriterionfocusesonemployeesatisfactionasanoutcomeofthequalitysystem.Answer:FALSEDiff:2LearningOutcome:DiscussthetotalcostofqualityandcomparethecommonmethodsofmanagingqualityLO:3.3CompareandcontrastAmerican,European,andJapaneseapproachestoqualitymanagement.AACSB:ApplicationofKnowledgeType:ConceptThemodelfortheBaldrigeconsistsofinterrelatedcategoriesthatcomposetheorganizationalsystemforperformance.fourfivesixseveneightAnswer:DDiff:1LearningOutcome:DiscussthetotalcostofqualityandcomparethecommonmethodsofmanagingqualityLO:3.4ExplaintheBaldrigeawardprocess.AACSB:ApplicationofKnowledgeType:ConceptThebasisoftheBaldrigemodelis.operationsmanagementinformationandanalysisaccountingandfinancestatisticalprocesscontrolSixSigmaAnswer:BDiff:2LearningOutcome:DiscussthetotalcostofqualityandcomparethecommonmethodsofmanagingqualityLO:3.4ExplaintheBaldrigeawardprocess.AACSB:ApplicationofKnowledgeType:ConceptWhichofthefollowingcategoriesisnotacriterionfortheMalcolmBaldrigeAward?InternetcompetenciesoperationsfocusstrategicplanningbusinessresultsleadershipAnswer:ADiff:1LearningOutcome:DiscussthetotalcostofqualityandcomparethecommonmethodsofmanagingqualityLO:3.4ExplaintheBaldrigeawardprocess.AACSB:ApplicationofKnowledgeType:ConceptWhichofthefollowingBaldrigecriteriaisusedtoevaluatetheextenttowhichtopmanagementispersonallyinvolvedincreatingandreinforcinggoals,values,directions,andcustomerinvolvement?A)workforcefocusleadershipstrategicplanningoperationsfocusbusinessresultsAnswer:BDiff:2LearningOutcome:DiscussthetotalcostofqualityandcomparethecommonmethodsofmanagingqualityLO:3.4ExplaintheBaldrigeawardprocess.AACSB:ApplicationofKnowledgeType:ConceptWhichofthefollowingBaldrigecriteriarequirestheapplicanttooutlinewhatthefirmisdoingtofulfillitsresponsibilityasacorporatecitizen?A)businessresultsB)operationsfocusC)strategicplanningD)leadershipE)customerfocusAnswer:DDiff:2LearningOutcome:DiscussthetotalcostofqualityandcomparethecommonmethodsofmanagingqualityLO:3.4ExplaintheBaldrigeawardprocess.AACSB:ApplicationofKnowledgeType:ConceptWhichofthefollowingBaldrigecriteriafocusesonhowafirmassessestherelativeimportanceofproductorservicefeaturestothecustomer?A)operationsfocusB)businessresultsC)customerfocusD)leadershipE)strategicplanningAnswer:CDiff:2LearningOutcome:DiscussthetotalcostofqualityandcomparethecommonmethodsofmanagingqualityLO:3.4ExplaintheBaldrigeawardprocess.AACSB:ApplicationofKnowledgeType:ConceptWhichofthefollowingBaldrigecriteriainvolvesdevelopinganinternalenvironmentconducivetofullparticipationandpersonalgrowth,includinghumanresourcesdevelopment?A)workforcefocusB)strategicplanningC)measurement,analysis,andknowledgemanagementD)customerfocusE)leadershipAnswer:ADiff:2LearningOutcome:DiscussthetotalcostofqualityandcomparethecommonmethodsofmanagingqualityLO:3.4ExplaintheBaldrigeawardprocess.AACSB:ApplicationofKnowledgeType:ConceptWhichofthefollowingBaldrigecriteriaexamineskeyaspectssuchascustomerfocusindesign,worksystem,designforservicesandproducts,supportprocesses,andprocessesrelatingtopartners?A)workforcefocusstrategicplanningmeasurement,analysis,andknowledgemanagementbusinessresultsoperationsfocusAnswer:EDiff:2LearningOutcome:DiscussthetotalcostofqualityandcomparethecommonmethodsofmanagingqualityLO:3.4ExplaintheBaldrigeawardprocess.AACSB:ApplicationofKnowledgeType:ConceptWhatisthefirststepforafirmapplyingfortheBaldrigeaward?A)areviewoffinancialstatementsqualityassessmentasite-visitbyexaminerseligibilitydeterminationconsensusreviewAnswer:DDiff:2LearningOutcome:DiscussthetotalcostofqualityandcomparethecommonmethodsofmanagingqualityLO:3.4ExplaintheBaldrigeawardprocess.AACSB:ApplicationofKnowledgeType:ConceptWhatisthemainpurposeofaBaldrigesitevisit?tointroducetheselectioncommitteetothetopmanagementteamofthecontendingfirmtoformallycongratulateanawardwinnertoverifyandclarifythoseportionsoftheBaldrigeapplicationhavingthegreatestimpactonthejudges*scorestodiscusstheoutcomeoftheevaluationprocesstocollectadditionalinformationoneachofthesevenevaluationcriteriaAnswer:CDiff:3LearningOutcome:DiscussthetotalcostofqualityandcomparethecommonmethodsofmanagingqualityLO:3.4ExplaintheBaldrigeawardprocess.AACSB:ApplicationofKnowledgeType:ConceptWhatisthemajorreasonforthedecreaseinthenumberofapplicantsfortheMalcolmBaldrigeAward?declineintheprestigeassociatedwiththeawardhighapplicationfeedifficultyassociatedwithwinningtheawardlackoflegitimacyoftheawardcriterialowfocusonqualityAnswer:CDiff:2LearningOutcome:DiscussthetotalcostofqualityandcomparethecommonmethodsofmanagingqualityLO:3.4ExplaintheBaldrigeawardprocess.AACSB:ApplicationofKnowledgeType:ConceptIntheapproach,thescoresrequiredtowinthestateawardsarelowerthanthoseforthenationalawards.A)multilevelB)BaldrigequalityC)Baldrige-liteD)full-BaldrigeE)consensusAnswer:DDiff:2LearningOutcome:DiscussthetotalcostofqualityandcomparethecommonmethodsofmanagingqualityLO:3.4ExplaintheBaldrigeawardprocess.AACSB:ApplicationofKnowledgeType:ConceptTheapproachusestheBaldrigecriteriabutwithasimplifiedprocessorapplication.Baldrigequalityconsensusfull-BaldrigeBaldrige-litemultilevelAnswer:DDiff:1LearningOutcome:DiscussthetotalcostofqualityandcomparethecommonmethodsofmanagingqualityLO:3.4ExplaintheBaldrigeawardprocess.AACSB:ApplicationofKnowledgeType:ConceptInthemultilevelapproach,thetoplevelincludestheapproach.consensusfull-BaldrigestrategicBaldrigequalityBaldrige-liteAnswer:BDiff:2LearningOutcome:DiscussthetotalcostofqualityandcomparethecommonmethodsofmanagingqualityLO:3.4ExplaintheBaldrigeawardprocess.AACSB:ApplicationofKnowledgeType:ConceptInthemultilevelapproach,thesecondlevelincludestheapproach.consensusfull-BaldrigestrategicBaldrigequalityBaldrige-liteAnswer:EDiff:2LearningOutcome:DiscussthetotalcostofqualityandcomparethecommonmethodsofmanagingqualityLO:3.4ExplaintheBaldrigeawardprocess.AACSB:ApplicationofKnowledgeType:ConceptWhichofthefollowingisacategoryoftheBaldrigeAward?policydevelopmentinformationanalysisworkforcefocuspartnershipsandresourcesmanagementsystemAnswer:CDiff:2LearningOutcome:DiscussthetotalcostofqualityandcomparethecommonmethodsofmanagingqualityLO:3.4ExplaintheBaldrigeawardprocess.AACSB:ApplicationofKnowledgeType:ConceptTheBaldrigecriteriaarenonprescriptiveandadaptable.Answer:TRUEDiff:2LearningOutcome:DiscussthetotalcostofqualityandcomparethecommonmethodsofmanagingqualityLO:3.4ExplaintheBaldrigeawardprocess.AACSB:ApplicationofKnowledgeType:ConceptTheBaldrigecriteriaspecifywhichtools,techniques,ororganizationacompanyshouldusetoimprove.Answer:FALSEDiff:2LearningOutcome:DiscussthetotalcostofqualityandcomparethecommonmethodsofmanagingqualityLO:3.4ExplaintheBaldrigeawardprocess.AACSB:ApplicationofKnowledgeType:ConceptTheBaldrigecriterionthatevaluatestheextenttowhichtopmanagementispersonallyinvolvedincreatingandreinforcinggoalsistheleadershipcategory.Answer:TRUEDiff:2LearningOutcome:DiscussthetotalcostofqualityandcomparethecommonmethodsofmanagingqualityLO:3.4ExplaintheBaldrigeawardprocess.AACSB:ApplicationofKnowledgeType:ConceptCustomerfocusinvolvesdevelopinganinternalenvironmentconducivetofullparticipationandpersonalgrowth,includinghumanresourcesdevelopment.Answer:FALSEDiff:2LearningOutcome:DiscussthetotalcostofqualityandcomparethecommonmethodsofmanagingqualityLO:3.4ExplaintheBaldrigeawardprocess.AACSB:ApplicationofKnowledgeType:ConceptThemainpurposeofaBaldrigesitevisitistocollectadditionalinformationoneachofthesevenevaluationcriteria.Answer:FALSEDiff:2LearningOutcome:DiscussthetotalcostofqualityandcomparethecommonmethodsofmanagingqualityLO:3.4ExplaintheBaldrigeawardprocess.AACSB:ApplicationofKnowledgeType:ConceptThescoringsummaryinthefeedbackreportisasynthesisofthemostimportantstrengthsandareasforimprovementforeachofthesevenBaldrigecategories.Answer:TRUEDiff:2LearningOutcome:DiscussthetotalcostofqualityandcomparethecommonmethodsofmanagingqualityLO:3.4ExplaintheBaldrigeawardprocess.AACSB:ApplicationofKnowledgeType:ConceptTheexaminersfortheBaldrigeAwarddemonstratetheircommitmenttoitscorevaluesbybeingwillingtogiveupapproximately10%oftheiryeartoserveontheboardwithnocompensation.Answer:TRUEDiff:1LearningOutcome:DiscussthetotalcostofqualityandcomparethecommonmethodsofmanagingqualityLO:3.4ExplaintheBaldrigeawardprocess.AACSB:ApplicationofKnowledgeType:ConceptInthefull-Baldrigeapproach,thescoresrequiredtowinthestateawardsarehigherthanthoseforthenationalawards.Answer:FALSEDiff:2LearningOutcome:DiscussthetotalcostofqualityandcomparethecommonmethodsofmanagingqualityLO:3.4ExplaintheBaldrigeawardprocess.AACSB:ApplicationofKnowledgeType:ConceptTheBaldrige-liteapproachusestheBaldrigecriteriabutwithasimplifiedprocessorapplication.Answer:TRUEDiff:2LearningOutcome:DiscussthetotalcostofqualityandcomparethecommonmethodsofmanagingqualityLO:3.4ExplaintheBaldrigeawardprocess.AACSB:ApplicationofKnowledgeType:ConceptInformationanalysisisacategoryoftheBaldrigeAward.Answe亡FALSEDiff:2LearningOutcome:DiscussthetotalcostofqualityandcomparethecommonmethodsofmanagingqualityLO:3.4ExplaintheBaldrigeawardprocess.AACSB:ApplicationofKnowledgeType:ConceptDescribethekeycharacteristicsoftheMalcolmBaldrigeAward.Answer:Thecriteriafocusonbusinessresults.Companiesmustshowoutstandingresultsinareassuchasfinancialperformance,customersatisfaction,customerretention,productperformance,serviceperformance,productivity,supplierperformance,andpubliccitizenship.TheBaldrigecriteriaarenonprescriptiveandadaptable.AlthoughthefocusoftheBaldrigeisonresults,themeansforobtainingtheseresultsarenotprescribed.Thecriteriasupportcompany-widealignmentofgoalsandprocesses,andpermitgoal-baseddiagnosis.Diff:1LearningOutcome:DiscussthetotalcostofqualityandcomparethecommonmethodsofmanagingqualityLO:3.4ExplaintheBaldrigeawardprocess.AACSB:ApplicationofKnowledgeType:ConceptExplaintheseveninterrelatedcategoriesoftheBaldrigeAwardthatcomposetheorganizationalsystemforperformance.Answer:Category1providestheawardcriteriaforleadership.Thiscategoryisusedtoevaluatetheextenttowhichtopmanagementispersonallyinvolvedincreatingandreinforcinggoals,values,directions,customerinvolvement,andavarietyofotherissues.Category2focusesonhowthecompanyestablishesstrategicdirectionsandhowitsetsitstacticalactionplanstoimplementthestrategicplans.Category3addressescustomerfocus.Tobesuccessfulinservingthecustomer,firmsmustunderstandtheproductandserviceattributesthatareimportanttothecustomer.Category4,measurement,analysis,andknowledgemanagement,relatestothefirm'sselection,management,anduseofinformationtosupportcompanyprocessesandtoimprovefirmperformance.Category5dealswiththeworkforcefocus.Theworkforceistobeenabledtodevelopanduseitsfullpotential,alignedwithcompanyobjectives.Category6examineskeyaspectsofoperationsfocus.Theseaspectsincludecustomerfocusindesign,worksystem,designforservicesandproducts,supportprocesses,andprocessesrelatingtopartners.Category7documentstheresultsoftheothercategoriesandrequiresaseriesoftablesandgraphsthatdemonstratetheoperationalandbusinessresultsofthefirm.Diff:2LearningOutcome:DiscussthetotalcostofqualityandcomparethecommonmethodsofmanagingqualityLO:3.4ExplaintheBaldrigeawardprocess.AACSB:ApplicationofKnowledgeType:ConceptExplainthetermnBaldrige-qualified.nAnswer:ForthefirmapplyingfortheBaldrigeaward,thefirststepiseligibilitydetermination.Onceeligibilityisestablished,theapplicantsendsthecompletedapplicationtoNIST.Theapplicationisthensubjectedtofirst-roundreviewbyBaldrigeexaminers.Duringthisreview,examinersreadandscoretheapplications.Judgesthenreviewthescoringtodeterminewhichapplicantswillcontinuetoconsensus.Duringtheconsensusphase,betweenfiveandeightexaminerswhohavescoredtheapplicationparticipateinaconferencecalltodetermineaconsensusscoreforeachofthescoringitems.Onceconsensusisreached,judgesreceiveaconsensusreportfromtheseniorexaminerleadingtheexaminerteam.Judgesthenmakeasite-visitdetermination.Atthispoint,applicantsscoringsufficientlyhigharegrantedasitevisit.Inthepast,simplythegrantingofaBaldrigesitevisithasbeencitedasevidenceofhigh-qualityprocesses.Thesefirmssometimesrefertothemselvesas"Baldrigequalified."Diff:2LearningOutcome:DiscussthetotalcostofqualityandcomparethecommonmethodsofmanagingqualityLO:3.4ExplaintheBaldrigeawardprocess.AACSB:ApplicationofKnowledgeType:ConceptAACSB:ApplicationofKnowledgeType:Concept4)Theenvironmentfacingglobalizingcorporationsreferstoculturalfactorssuchaslanguage,businesscustoms,customerpreferences,andpatternsofcommunication.tasksocialphysicalglobaleconomicAnswer:BDiff:2LearningOutcome:DiscussthetotalcostofqualityandcomparethecommonmethodsofmanagingqualityLO:3.1Understandtheimportanceofqualityinglobaleconomics.AACSB:ApplicationofKnowledgeType:Concept5)producetheirproductsandshiptheminternationally.ExportersLicensorsFranchisorsImportersRetailersAnswer:ADiff:1LearningOutcome:DiscussthetotalcostofqualityandcomparethecommonmethodsofmanagingqualityLO:3.1Understandtheimportanceofqualityinglobaleconomics.AACSB:ApplicationofKnowledgeType:Concept6)Bylicensing,aU.S.firmcanallowforeignfirmstosellinrestrictedmarketswhileusingthedesignoftheoriginaldesigner.Answer:TRUEDiff:2LearningOutcome:DiscussthetotalcostofqualityandcomparethecommonmethodsofmanagingqualityLO:3.1Understandtheimportanceofqualityinglobaleconomics.AACSB:ApplicationofKnowledgeType:ConceptDifferentiatebetweenthefull-BaldrigeapproachandtheBaldrige-liteapproach.Answer:Areviewofthedifferentstateawardprogramsrevealsthreecategoriesofapproachestostateawards.Thefirstapproachisthefull-Baldrigeapproach.Inthesestates,theBaldrigecriteriahavebeenadopted,andfirmsapplyusingtheBaldrigecriteria.Inthesecases,thecriteriaareused,butthescoresrequiredtowinthestateawardsarelowerthanthoseforthenationalawards.AnapproachthatsomeotherstateshavetakenistheBaldrige-liteapproach.ThisapproachusestheBaldrigecriteriabutwithasimplifiedprocessand/orapplication.Diff:2LearningOutcome:DiscussthetotalcostofqualityandcomparethecommonmethodsofmanagingqualityLO:3.4ExplaintheBaldrigeawardprocess.AACSB:ApplicationofKnowledgeType:ConceptThefirstviewofleanmanufacturingisaphilosophicalviewof.strategicplanningwastereductioninventorycontrolproductdevelopmentreengineeringAnswer:BDiff:2LearningOutcome:Describetheadvantagesanddisadvantagesofvariousproductionstrategiessuchaslean,TheoryofConstraints,JIT,andSixSigmaLO:3.5CommunicatetheJapaneseapproachtoleanandtotalqualitycontrol.AACSB:ApplicationofKnowledgeType:ConceptAproductivesystemwhosefocusisonoptimizingprocessesthroughthephilosophyofcontinualimprovementiscalled.leanmanufacturingreengineeringbenchmarkingjust-in-timeproductionstatisticalprocesscontrolAnswer:ADiff:2LearningOutcome:Describetheadvantagesanddisadvantagesofvariousproductionstrategiessuchaslean,TheoryofConstraints,JIT,andSixSigmaLO:3.5CommunicatetheJapaneseapproachtoleanandtotalqualitycontrol.AACSB:ApplicationofKnowledgeType:Concept66)wasfundamentalinhelpingToyotareducewaste.GenichiTaguchiKaoruIshikawaShigeoShingoArmandFeigenbaumPhilipCrosbyAnswer:CDiff:2LearningOutcome:DiscussthetotalcostofqualityandcomparethecommonmethodsofmanagingqualityLO:3.5CommunicatetheJapaneseapproachtoleanandtotalqualitycontrol.AACSB:ApplicationofKnowledgeType:ConceptWhichofthefollowingisnotoneofShingo'ssevenwastes?wasteofstockswasteoffundswasteofmotionwasteoftransportationwasteofwaitingAnswer:BDiff:2LearningOutcome:DiscussthetotalcostofqualityandcomparethecommonmethodsofmanagingqualityLO:3.5CommunicatetheJapaneseapproachtoleanandtotalqualitycontrol.AACSB:ApplicationofKnowledgeType:ConceptWithinspection,allworkisinspectedateachstageofthemanufacturingprocess,andtheworkersinspecttheirownwork.in-processmultileveldynamiccontinuousline-stopAnswer:ADiff:2LearningOutcome:DiscussthetotalcostofqualityandcomparethecommonmethodsofmanagingqualityLO:3.5CommunicatetheJapaneseapproachtoleanandtotalqualitycontrol.AACSB:ApplicationofKnowledgeType:ConceptTheN=2techniqueisanalternativeto.in-processinspectionacceptancesamplingstatisticalprocesscontrolbenchmarkingqualitycontrolAnswer:BDiff:1LearningOutcome:DiscussthetotalcostofqualityandcomparethecommonmethodsofmanagingqualityLO:3.5CommunicatetheJapaneseapproachtoleanandtotalqualitycontrol.AACSB:ApplicationofKnowledgeType:Concept70)meansthatalldepartmentsareinvolvedinquality.VerticaldeploymentCross-functionaldeploymentHorizontaldeploymentMultileveldeploymentParalleldeploymentAnswer:CDiff:2LearningOutcome:DiscussthetotalcostofqualityandcomparethecommonmethodsofmanagingqualityLO:3.5CommunicatetheJapaneseapproachtoleanandtotalqualitycontrol.AACSB:ApplicationofKnowledgeType:Concept71)meansthatalllevelsofmanagementandworkersareactivelyinvolvedinquality.VerticaldeploymentCross-functionaldeploymentHorizontaldeploymentMultileveldeploymentParalleldeploymentAnswer:ADiff:2LearningOutcome:DiscussthetotalcostofqualityandcomparethecommonmethodsofmanagingqualityLO:3.5CommunicatetheJapaneseapproachtoleanandtotalqualitycontrol.AACSB:ApplicationofKnowledgeType:ConceptWithrespecttothefiveS's,organizingbygettingridoftheunnecessaryfiles,forms,andothermaterialsiscalled.seiriseitonseisoseiketsushetsukeAnswer:ADiff:2LearningOutcome:DiscussthetotalcostofqualityandcomparethecommonmethodsofmanagingqualityLO:3.5CommunicatetheJapaneseapproachtoleanandtotalqualitycontrol.AACSB:ApplicationofKnowledgeType:ConceptWithrespecttothefiveS's,neatnessthatisachievedbystraighteningofficesandworkareasiscalled.seiriseitonseisoseiketsushetsukeAnswer:BDiff:2LearningOutcome:DiscussthetotalcostofqualityandcomparethecommonmethodsofmanagingqualityLO:3.5CommunicatetheJapaneseapproachtoleanandtotalqualitycontrol.AACSB:ApplicationofKnowledgeType:ConceptWithrespecttothefiveS's,cleaningplantandequipmenttoeliminatedirtinessthatcanhideorobscureproblemsiscalled.seiriseitonseisoseiketsushetsukeAnswer:CDiff:2LearningOutcome:DiscussthetotalcostofqualityandcomparethecommonmethodsofmanagingqualityLO:3.5CommunicatetheJapaneseapproachtoleanandtotalqualitycontrol.AACSB:ApplicationofKnowledgeType:ConceptWithrespecttothefiveS's,standardizinglocationsfortools,files,equipment,andallothermaterialsiscalled.seiriseitonseisoseiketsushetsukeAnswer:DDiff:2LearningOutcome:DiscussthetotalcostofqualityandcomparethecommonmethodsofmanagingqualityLO:3.5CommunicatetheJapaneseapproachtoleanandtotalqualitycontrol.AACSB:ApplicationofKnowledgeType:ConceptWithrespecttothefiveS's,disciplineinmaintainingthepriorfourS'siscalled.seiriseitonseisoseiketsushetsukeAnswer:EDiff:2LearningOutcome:DiscussthetotalcostofqualityandcomparethecommonmethodsofmanagingqualityLO:3.5CommunicatetheJapaneseapproachtoleanandtotalqualitycontrol.AACSB:ApplicationofKnowledgeType:Concept77)arenaturalworkteamsmadeupofworkerswhoareempoweredtoimproveworkprocessesandareusedbyJapanesecompaniestoinvolveemployeesinimprovingprocessesandprocesscapability.EmpowermenttaskforcesCross-functionalteamsHorizontaltaskforcesVerticaltaskforcesQualitycirclesAnswer:EDiff:1LearningOutcome:DiscussthetotalcostofqualityandcomparethecommonmethodsofmanagingqualityLO:3.5CommunicatetheJapaneseapproachtoleanandtotalqualitycontrol.AACSB:ApplicationofKnowledgeType:ConceptTheideabehindisthattheworstconditionamachineshouldeverbeinisonthedayyoupurchasethemachine.qualitycirclesverticaldeploymentline-stopauthorityhorizontaldeploymentpreventivemaintenanceAnswer:EDiff:2LearningOutcome:DiscussthetotalcostofqualityandcomparethecommonmethodsofmanagingqualityLO:3.5CommunicatetheJapaneseapproachtoleanandtotalqualitycontrol.AACSB:ApplicationofKnowledgeType:ConceptThefirstviewofleanmanufacturingisaphilosophicalviewofwastereduction.Answer:TRUEDiff:2LearningOutcome:Describetheadvantagesanddisadvantagesofvariousproductionstrategiessuchaslean,TheoryofConstraints,JIT,andSixSigmaLO:3.5CommunicatetheJapaneseapproachtoleanandtotalqualitycontrol.AACSB:ApplicationofKnowledgeType:ConceptLeanmanufacturingisaproductivesystemwhosefocusisonoptimizingprocessesthroughthephilosophyofcontinualimprovement.Answer:TRUEDiff:2LearningOutcome:Describetheadvantagesanddisadvantagesofvariousproductionstrategiessuchaslean,TheoryofConstraints,JIT,andSixSigmaLO:3.5CommunicatetheJapaneseapproachtoleanandtotalqualitycontrol.AACSB:ApplicationofKnowledgeType:ConceptKaoruIshikawawasfundamentalinhelpingToyotatoreducewaste.Answer:FALSEDiff:2LearningOutcome:DiscussthetotalcostofqualityandcomparethecommonmethodsofmanagingqualityLO:3.5CommunicatetheJapaneseapproachtoleanandtotalqualitycontrol.AACSB:ApplicationofKnowledgeType:ConceptTheJapaneseapproachfollowsthepolicythatwhenproblemsexistinbusiness,thefirstreflexistohidetheproblemsasthoughtheydonotexist.Answer:FALSEDiff:1LearningOutcome:DiscussthetotalcostofqualityandcomparethecommonmethodsofmanagingqualityLO:3.5CommunicatetheJapaneseapproachtoleanandtotalqualitycontrol.AACSB:ApplicationofKnowledgeType:ConceptThevisibilitytechniqueusedbytheJapaneseiscalledandon,orwarninglights.Answer:TRUEDiff:2LearningOutcome:DiscussthetotalcostofqualityandcomparethecommonmethodsofmanagingqualityLO:3.5CommunicatetheJapaneseapproachtoleanandtotalqualitycontrol.AACSB:ApplicationofKnowledgeType:ConceptWithin-processinspection,allworkisinspectedateachstageoftheprocess,andtheworkersinspecttheirownwork.Answer:TRUEDiff:2LearningOutcome:DiscussthetotalcostofqualityandcomparethecommonmethodsofmanagingqualityLO:3.5CommunicatetheJapaneseapproachtoleanandtotalqualitycontrol.AACSB:ApplicationofKnowledgeType:ConceptTheN=2techniqueisanalternativetoacceptancesampling.Answer:TRUEDiff:1LearningOutcome:DiscussthetotalcostofqualityandcomparethecommonmethodsofmanagingqualityLO:3.5CommunicatetheJapaneseapproachtoleanandtotalqualitycontrol.AACSB:ApplicationofKnowledgeType:ConceptHorizontaldeploymentmeansthatalllevelsofmanag