南開大學(xué)22年春學(xué)期《酒店業(yè)培訓(xùn)與人才發(fā)展（一）（二）（EI雙語）》在線作業(yè)-00003

1、-本頁為預(yù)覽頁P(yáng)AGE14-本頁為預(yù)覽頁-本頁為預(yù)覽頁22春學(xué)期（高起本1709-1803、全層次1809-2103）酒店業(yè)培訓(xùn)與人才發(fā)展（一）（二）（EI雙語）在線作業(yè)-00003第1題. 有效培訓(xùn)的受益者通常不包括選項(xiàng)A：員工選項(xiàng)B：管理層選項(xiàng)C：供應(yīng)商選項(xiàng)D：顧客參考答案：C第2題. 即使組織的法律部門可能會參與監(jiān)督合同的起草工作,合同階段也不應(yīng)該完全“移交”給()。選項(xiàng)A：外包供應(yīng)商選項(xiàng)B：公司負(fù)責(zé)人選項(xiàng)C：法律顧問選項(xiàng)D：當(dāng)?shù)胤蓹C(jī)構(gòu)參考答案：C第3題. Orientation is introductory instruction concerning a new environm

2、ent or organization. This instruction generally helps answer employees questions in選項(xiàng)A：Job?related issues選項(xiàng)B：Cultural issues選項(xiàng)C：Job responsibilities選項(xiàng)D：All of the above參考答案：D第4題. 以下不屬于測量的四種主要方式的是選項(xiàng)A：定類選項(xiàng)B：定量選項(xiàng)C：定距選項(xiàng)D：定比參考答案：B第5題. 以下不屬于人員層面的培訓(xùn)需求分析的內(nèi)容的是選項(xiàng)A：員工的專長選項(xiàng)B：工作描述書選項(xiàng)C：員工年齡結(jié)構(gòu)選項(xiàng)D：員工能力分析參考答案：B第6題.

3、Labor?related benefits deriving from effective training are:選項(xiàng)A：Fewer employee grievances選項(xiàng)B：Fewer lawsuits選項(xiàng)C：Less likelihood of a strike選項(xiàng)D：all of the above參考答案：D第7題. 最常見的外包類型是()。選項(xiàng)A：全面外包選項(xiàng)B：業(yè)務(wù)外包選項(xiàng)C：選擇性外包選項(xiàng)D：部分外包參考答案：C第8題. 下列選項(xiàng)中()不屬于高層經(jīng)理的培訓(xùn)需求。選項(xiàng)A：調(diào)整愿景、戰(zhàn)略和行為選項(xiàng)B：改善內(nèi)部流程選項(xiàng)C：關(guān)注時事選項(xiàng)D：保持高績效參考答案：C第9題. Whi

4、ch of the following is the main clause of the outsourcing contract?選項(xiàng)A：Data rights選項(xiàng)B：Penalties選項(xiàng)C：Payment schedules選項(xiàng)D：All of the above參考答案：D第10題. 下列選項(xiàng)中()不屬于主管層選項(xiàng)A：主管選項(xiàng)B：部門經(jīng)理選項(xiàng)C：高級主管選項(xiàng)D：領(lǐng)班參考答案：B第11題. ()課程的時間較短,可以專注于更具體的主題,如營銷策略和電子商務(wù)問題。選項(xiàng)A：EMBA選項(xiàng)B：非學(xué)位公開招生選項(xiàng)C：定制課程選項(xiàng)D：在線高管參考答案：B第12題. Both mentoring an

5、d ()can be highly effective in developing the leadership capacity of individuals. The goal of both processes is to maximize performance.選項(xiàng)A：coaching選項(xiàng)B：training選項(xiàng)C：guiding選項(xiàng)D：directing參考答案：A第13題. 計(jì)算機(jī)輔助學(xué)習(xí)的優(yōu)點(diǎn)是()選項(xiàng)A：幫助學(xué)員更容易地理清思路選項(xiàng)B：提供個性化數(shù)據(jù)反饋和需求和結(jié)果的評估信息選項(xiàng)C：提高員工學(xué)習(xí)積極性，幫組其學(xué)習(xí)和理解選項(xiàng)D：為學(xué)員探索、實(shí)驗(yàn)、交流和反思提供機(jī)會，特別是合作解

6、決問題或交流練習(xí)參考答案：B第14題. 在20世紀(jì)60年代,成人教育從夜間大學(xué)轉(zhuǎn)移到更廣泛的()。選項(xiàng)A：專業(yè)培訓(xùn)選項(xiàng)B：繼續(xù)教育選項(xiàng)C：高等教育選項(xiàng)D：基礎(chǔ)教育參考答案：B第15題. 許多公司的企業(yè)大學(xué)作為利潤中心,不僅培訓(xùn)內(nèi)部員工,還對()進(jìn)行培訓(xùn)。選項(xiàng)A：內(nèi)部高層經(jīng)理選項(xiàng)B：志愿體驗(yàn)者選項(xiàng)C：內(nèi)部主管選項(xiàng)D：外部人員參考答案：D第16題. 酒店商業(yè)聯(lián)盟(HBA)支持()從學(xué)校到酒店的職業(yè)課程。選項(xiàng)A：高中生選項(xiàng)B：大學(xué)生選項(xiàng)C：小學(xué)生選項(xiàng)D：職場人士參考答案：A第17題. Besides department trainers, property trainers, and region

7、al and corporate trainers, other specialized training roles in hospitality also include:選項(xiàng)A：Instructional systems designer選項(xiàng)B：Web?based media developer選項(xiàng)C：Consultant選項(xiàng)D：all of the above參考答案：D第18題. 下列在實(shí)際上脫離了ADDIE系統(tǒng)的設(shè)計(jì)模型是選項(xiàng)A：Dick和Carey設(shè)計(jì)模型選項(xiàng)B：Hannafin Peck設(shè)計(jì)模型選項(xiàng)C：快速原型設(shè)計(jì)模型選項(xiàng)D：Gerlach-Ely設(shè)計(jì)模型參考答案：C第19題.

8、 將評估和修訂納入每一個階段的設(shè)計(jì)模型是?選項(xiàng)A：Dick和Carey設(shè)計(jì)模型選項(xiàng)B：Hannafin Peck設(shè)計(jì)模型選項(xiàng)C：Knirk和Gustafson設(shè)計(jì)模型選項(xiàng)D：Gerlach-Ely設(shè)計(jì)模型參考答案：B第20題. 以下不屬于視頻媒體的優(yōu)點(diǎn)的是選項(xiàng)A：低成本選項(xiàng)B：便于管理選項(xiàng)C：可移植性選項(xiàng)D：高互動參考答案：D第21題. Icebreakers help set the tone of a training session by:選項(xiàng)A：Creating enthusiasm選項(xiàng)B：Creating a friendly environment that is conduciv

9、e to interaction選項(xiàng)C：Stressing participants選項(xiàng)D：Providing a venue for exchange or interaction參考答案：A,B,D第22題. Typical questions to be included in designing feedback mechanisms are選項(xiàng)A：What do we need to know?選項(xiàng)B：How do we get the information?選項(xiàng)C：How do we provide information to all people who need to ha

10、ve it?選項(xiàng)D：How do we get the feedback?參考答案：A,B,C第23題. How does an organization select external training suppliers?選項(xiàng)A：Establish selection criteria選項(xiàng)B：Identify potential service providers選項(xiàng)C：Analyze capabilities using a Request For Proposal format選項(xiàng)D：Make a tentative decision參考答案：A,B,C,D第24題. 通常進(jìn)行培訓(xùn)需求

11、評估的參與者包括選項(xiàng)A：培訓(xùn)部門經(jīng)理選項(xiàng)B：員工本人選項(xiàng)C：人力資源部門選項(xiàng)D：員工上級參考答案：A,B,C,D第25題. 外包決策的六步模型中的“選擇活動”階段需要進(jìn)行哪些工作()。選項(xiàng)A：明確參與培訓(xùn)的員工選項(xiàng)B：檢查可用選項(xiàng)選項(xiàng)C：確定所需的培訓(xùn)任務(wù)和功能選項(xiàng)D：確定哪些最適合外包參考答案：B,C,D第26題. 以下屬于介紹培訓(xùn)師的常見方法的有選項(xiàng)A：書面介紹選項(xiàng)B：他人介紹選項(xiàng)C：自我介紹選項(xiàng)D：相互介紹參考答案：A,B,C第27題. Games for training should be:選項(xiàng)A：Expensive選項(xiàng)B：Participative選項(xiàng)C：Brief選項(xiàng)D：Adap

12、table參考答案：B,C,D第28題. Research on professional certification programs revealed common characteristics such as ()in certification programs professional associations offer.選項(xiàng)A：All seek to enhance professions by developing the competence of practitioners選項(xiàng)B：None provide basic entry into the profession選項(xiàng)

13、C：All capitalize on the employees internal motivation to achieve technical competence and recognition by professional peers選項(xiàng)D：All require education and work experience in the chosen field in addition to competence in a body of knowledge, as demonstrated through an examination參考答案：A,B,C,D第29題. Some

14、of the many factors contributing to the labor shortage in the hospitality industry are:選項(xiàng)A：Demographics選項(xiàng)B：Competition from better paying industries選項(xiàng)C：Low perception of service culture選項(xiàng)D：Perceived lack of education needed參考答案：A,B,C,D第30題. 以下哪些不屬于培訓(xùn)評估的建議()。選項(xiàng)A：嚴(yán)格揪出錯誤選項(xiàng)B：每天培訓(xùn)少量任務(wù)選項(xiàng)C：獲得受訓(xùn)者的反饋選項(xiàng)D：每天布置

15、大量任務(wù)參考答案：A,D第31題. 師徒制的技巧包括()。選項(xiàng)A：互相理解選項(xiàng)B：分享選項(xiàng)C：傾聽選項(xiàng)D：互相尊重參考答案：B,C第32題. 技術(shù)可以在以下哪些方面幫助追蹤發(fā)展?選項(xiàng)A：時間分析選項(xiàng)B：考試分析選項(xiàng)C：學(xué)員分析選項(xiàng)D：支持分析參考答案：A,C,D第33題. Training objectives should outline what a trainee should know and be able to do after training.()will help you set training objectives.選項(xiàng)A：training details選項(xiàng)B：task

16、 lists選項(xiàng)C：job breakdowns選項(xiàng)D：job descriptions參考答案：B,C,D第34題. There are numerous methods used for evaluating training,such as:選項(xiàng)A：Homework選項(xiàng)B：Class projects選項(xiàng)C：Papers選項(xiàng)D：Quizzes參考答案：A,B,C,D第35題. A job description can be used in選項(xiàng)A：Preparing for training選項(xiàng)B：Preparing necessary stuff選項(xiàng)C：Orienting and tr

17、aining a new employee選項(xiàng)D：Evaluating the employees performance on the job參考答案：A,C,D第36題. 一個好的培訓(xùn)師不能向?qū)W員分享自己過往的經(jīng)歷,尤其是錯誤經(jīng)歷。選項(xiàng)A：對選項(xiàng)B：錯參考答案：B第37題. Certifications offer recognition to the industry professional for mastery of a certain body of knowledge.選項(xiàng)A：對選項(xiàng)B：錯參考答案：A第38題. Similar competencies to those of

18、the property?level training professional are needed on the regional and corporate levels but involving an even wider, more diverse, and complex perspective.選項(xiàng)A：對選項(xiàng)B：錯參考答案：A第39題. 交流三要素中的視覺要素包括眼神接觸、姿勢、收拾和面部表情。選項(xiàng)A：對選項(xiàng)B：錯參考答案：A第40題. The main disadvantage with group training is that it is time?consuming.選項(xiàng)A：對選項(xiàng)B：錯參考答案：B第41題. A trainer will be more successful if he or she understands and uses learning levels principles when working with trainees.選項(xiàng)A：對選項(xiàng)B：錯參考答案：B第42題. The use of measurement and evaluation in training provides a win-lose situation.選項(xiàng)A：對選項(xiàng)B：錯參考答案：B第43題. Shadowing is no